Charter Communications Complaints and reviews

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  • 375 complaints
  • $137,732 claimed losses
  • $367 average
  • 18605 since Oct 22, 2007

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Charter Communications
Main address: General Inquiries 63131 St. Louis MO
1-888-438-2427, 314-965-0555, ,
Charter Communications reviews, Charter Communications complaints, read Charter Communications reviews, find Charter Communications reviews, Charter Communications scam reports
  • 375 complaints
  • $137,732 claimed losses
  • $367 average
Had an experience with Charter Communications?
Submit review ›
375 reviews found
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  • Apr 10
  • Collierville, Tennessee
  • Billing
  • 2

Didn't receive first bill. When I did receive a bill I had a past due amount and a new bill which was over $200. The thing is it was less then a month. When it called they told me my bill was over $600. That's when I decided to switch to direct tv. They disconnected my cable by just coming out here and cutting the cable line. Which was just laying across the yard. Very unprofessional. I would not... Read more

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  • Mar 21
  • Willowbrook, California
  • Free Installation
  • 10

When we ordered service I was told that due to a promotion Charter was having our installation would be free, however when we received our first bill, there was an installation charge for $29.99. I called and spoke to a rep who said they would issue me a refund but I still have not received it. I also signed up for auto pay when we received our first bill, after we received our 2nd bill I noticed... Read more

Was this review helpful? 0 2

  • Mar 14
  • Belleville, Illinois
  • Unavailable Media Services
  • 7

I moved and the reception at our house is poor, not from our house but at the main box. They've sent installers out 5 different times for a more complex matter and every time the installer says this should have been a line call. Which by the way they must have put the wrong order in. I told them I want some credit because since Jan 19 I've had to reset my modem (their modem by the way)... Read more

Was this review helpful? 0 0

  • Mar 05
  • Oxford, Massachusetts
  • Loyalty Programs
  • 14

Charter does not incentivize its loyal customers to stay with them. When we enquired about loyalty programs, we were told to feel free to look elsewhere...really?? They monopolize the area and charge $230 monthly for TV and internet.... When asked why the new customers get the deals, we were told that we had 12 months of promotions when we signed up...24 years ago! When asked if we cancelled... Read more

Was this review helpful? 1 0

  • Feb 11
  • Internet Service Rate
  • 1
  • 16

They have raised my internet rate three times in 18 months. An increase of SIXTY PERCENT!! $20 to $32 - Accompanied by ZERO increase in speed. The average national increase is slightly over 10%. I'm on fixed income and the only two choices here are racing each other to raise rates. I bought from a reseller who said nothing about it being a sucker promo rate. They need the F.C.C., B.B.B.,... Read more

Was this review helpful? 0 1

  • Feb 02
  • Atlanta, Georgia
  • Worst Cable Service
  • 11

Charter cable is the worst cable service I have ever had. When you schedule an appointment the tech does not show up on time. When they reschedule you appointment it's days later before they will come out and service you. I don't understand why they will not let you install the box yourself. "It is not rocket science". They will never be able to compete on the level as Comcast or Direct Tv. I... Read more

Was this review helpful? 0 1

  • Jan 22
  • Maggie Valley, North Carolina
  • Test Market Services
  • 2
  • 14

Charter is conducting a test market in Haywood County, NC. DVR or HD boxes are required on all TVs in contrast with Direct TV, which has one box that is good for four TVs. Any DVR's more than three cost extra. We rent cabins there, and we have two TV mounted high on bedroom walls. We had to add selves at a cost to hold the boxes, which are unsightly compared to previous hidden wiring in the... Read more

Was this review helpful? 1 1

  • Jan 17
  • Rip Off Cable Service
  • 21

They lied and said someone had my credit card canclled, when it wasnt. Then they cancelled my cable and added fees on it. I know for a fact this didnt happen with cc because it was a prepayed card. Its a total rip off inside the company, I have heard of others having the same issue, they claim the card was 'stopped" and then they recharge the account, you can not have any recourse because they... Read more

Was this review helpful? 0 1

  • Jan 15
  • Slow Internet
  • 16

Moved about 5 miles from previous address. Where I had AT&T uverse TV but kept the Charter Internet. Speeds were always good. At least within a reasonable amount. Now that I moved I signed up for the Charter package for TV, Phone and Internet. The phone never has been switched, charter was supposed to be able to do this too but has not been able to do it. After about 4 weeks I just gave up.... Read more

Was this review helpful? 0 0

  • Jan 12
  • Grand Junction, Colorado
  • Flight Charge
  • 1
  • 19

I called the company. first guy I talked to seth said he took care of it. when it was still on the bill I called back. they said that it was turned over to a supervisor desk. but they hadn't done nothing. but someone would contact me within 24 hours. got home next day had message on answer machine that they would take care of 20.00$ off of 60.00 for something I didn't see. well my bill was due... Read more

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