Charter Communications Complaints and Reviews

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  • Customers like
    • Very disapointed5
    • Nothing i am pissed4
    • Some people on phone are ok2
  • Customers don't like
    • Very poor customer service18
    • Excuses11
    • Customer service10

  • 3 hours ago
  • Media
  • Glendale, California
  • 2

Ok, beside the most common issues (outages, mediocre Customer service, increased bills...etc) this is a big one: when you have a technician come to your home for installation and take some of your belongings without you being aware, that is straight out robbery and the law punishes for that. At first, the technician denied taking anything until I called supervisor and opened a case, then,... Read more

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That have called me 6 times within 3-3.5 hr time frame today. When I call them they don't know why and can not help me. This is getting ***. Add comment

  • 11 hours ago
  • Media
  • Columbia, Tennessee
  • 1

They have decided to raise their rates by 24%. Called and told we can't do anything for you. You were on a introductory rate. Which was not right because I had service with them for over 5 years at this address and 15 years at previous address. Basically they don't care about your business because you are only a number and can be replaced. Talked with a supervisor who said they couldn't do... Read more

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The absolute best!!!!! I called about my package; they fixed my issue and were able to give me an even better package deal that i seen. Wonderful customer support at a fantastic price! I left charter once for century link; that mistake will never happen again!!!! Add comment

  • Aug 29
  • Media
  • Internet Service
  • 15
  • REVIEW RATING 4/5

Outages, outages and more outages. The cable from the pedestal to my house and around to a second location on my house has been laying on the ground unburied for over 4 years. Thank God I only have Internet...Remember if you "bundle" you lose it all. No phone. No TV. No Internet. Please have their services installed and removed within the 30-day guarantee period as often as you can. It will help... Read more

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  • Aug 27
  • Media
  • Lawrenceville, Georgia
  • Phone Internet And Tv Service
  • 13
  • REVIEW RATING 4/5

Worst F***ing service I've ever had from a cable provider! Everyday I lose service and this has been going on for over 2 months. So what does Charter do they raise my monthly bill from $120/month to $230/month for their triple bundle. I wonder how many other customers Charter is ripping off? After they bumped up my monthly bill they say they'll give me a $40 credit for this month. REALLY??? These... Read more

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  • Aug 27
  • Media
  • Charter Broadband Internet Service
  • 9
  • REVIEW RATING 4/5

I have had three email accounts set up through charter for well over three years. When I moved from one location ( different zip codes) to other I was told my email would follow? Well everything was fine until about four days ago. two account have been closed without an notification????? My wife and daughters account. Then I try to give them new accounts and I only have standard permissions?... Read more

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The worst csr and cash management on the planet! Add comment

  • Aug 26
  • Media
  • Astoria, Oregon
  • Email Account Difficulties For Business
  • 13
  • REVIEW RATING 4/5

Charter Communication changed recently. I used to do business with Charter -primarily email, but it is now beyond slow even with the highest internet speed. It is impossible to send out bulk emails in blind copy. It is touchy and deleting emails is difficult. It doesn't interface well with third parties - one still has to go to Charter to delete posts (which is a nightmare if receiving more than... Read more

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  • Aug 24
  • Media
  • Columbia, Maryland
  • 8
  • REVIEW RATING 4/5

We have been trying to get charter services for three years. We live between to major highways, there are multiple people in our subdivision. I can see the houses that have charter from my house in fact we are just trees away really. You can't call and ask for an area review. So we drive an hour to the areas customer service site. We were told to talk to the charter rep when they are in our... Read more

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