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1.7 Based on 184 reviews
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  • Customers like
    • Internet is only good thing 6
    • Picture 3
    • Some people on phone are ok 3
  • Customers don't like
    • Very poor customer service 19
    • Customer service 15
    • Excuses 12

Im and everyone i know are sick of the commercial, its horrible !

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Charter SUCKS. I hooked up in April. Since that time I've had to replace two boxes SIX *** times. I have made numerous calls trying to get their *** equipment to work properly. Techs have been out twice. Finally get stuff working, today tv and internet off for 9 hours. No explanation, no notice. Yet, they expect to be paid a MONTH IN ADVANCE,so we are paying for services not yet received. Then half the month *** doesn't work. Of course they have... Read more

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Charter SUCKS. I hooked up in April. Since that time I've had to replace two boxes SIX *** times. I have made numerous calls trying to get their *** equipment to work properly. Techs have been out twice. Finally get stuff working, today tv and internet off for 9 hours. No explanation, no notice. Yet, they expect to be paid a MONTH IN ADVANCE,so we are paying for services not yet received. Then half the month *** doesn't work. Of course they have... Read more

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Sorry, I changed from Frontier to Charter. I got a better price deal from Spectrum and their Internet (Speed) is great but their TV SUCKS. Advertised more channels than anyone, because they are duplicated three or four times on different channel numbers. It takes 5-10 seconds for a station to come after a black screen and no channel banner to tell you what channel you are on. The channel line up and numbering is horrendous, makes no sense.... Read more

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Charter now owns time warner. Time Warner had a app that you could use to reboot your services if the *** wasn't working right. Why don't you have this charter. You suck high prices and *** services. If I want to make a automatic payment Come out Friday cause I had to wait for my disability to kick in you should keep my Servies on in exchange for a automatic payment out of my account. Time warner would have. Read more

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Terrible charter connection, even after fixes, no connection most days of the month. I have filed many complains, and have talked to charter people, and reported outage many many times and got no answer. I do not recommend charter. The company must make sure connection and download speed is as they promised. They can't wait for their payment even if you don't have connection. I complained at their site, I complained via tweet, Facebook, and... Read more

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Charter Communications SUCKS!!! I've had Charter cable, phone and internet service for one year. Their cable signal is poor at best. Programs have constant audio interruptions and picture tiling. I cannot record a single program without some type of signal degradation. Their customer service is a joke. Calling to report problems they expect you to use their automated system to diagnose issues which can take up to twenty minutes! I don't have... Read more

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Customer service sucks. All you hear is uhuh. Over and over again.

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We have put-up with going off the air, freezing, and jumping for many weeks now with STARZ. Don't they know we pay for this service. Every time we go to watch a movie it acts up. If they don't have enough sense to fix the problem then get someone who does. Are they going to give us a rebate for the service we can't watch. ENOUGH IS ENOUGH. Sit and watch a movie to within the last five minutes and Starz Westerns goes off and when it comes on... Read more

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In the last month most of the time my internet was either extremely slow or down, I reported so many times, please send some one to fix the problem of speed and refund my money. What good an internet if there is no connection

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