Charter Communications Complaints and Reviews

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Charter Communications
Main address: General Inquiries 63131 St. Louis MO
1-888-438-2427, 314-965-0555, ,
  • 448+20 mobile complaints
  • $160K claimed losses
  • $346 average
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I did not receive any of my bills in the mail from charter and I was not contacted about late payments until the amount owed increased and my service disconnected. I didnt get any straight answers about my bills from customer service. Add comment

     

  • Oct 18
  • Media
  • Alpena, Michigan
  • Unauthorized Charges
  • 1
  • 1
  • 26

My mother's latest Charter cable bill had 6movies billed that in no way were ordered by my mother. The Amazing Spiderman, Dr. Seuss, etc... Customer service at Charter would not consider that the charges were unauthorized and took a very hard line against her. The customer service rep said nothing more than she is sorry and that there was nothing that she can do. I cannot believe the horrible... Read more

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  • Oct 17
  • Media
  • Riverside, California
  • Horrible Customer Service
  • 39

Hello. To whom it may concern. I feel that Charter is a very, very, poorly ran company to do business with. When you speak to a supervisor. They only listen to what the previous agent said. If anyone that is high in the Charter company would like to see an example of confusion and chaos. Please look at account number 8245100613529680. It started out with lies, and the lies continue. Even when you... Read more

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We have been trying to get Charter Internet at our house for almost 2 months. They have sent 3 seperate installers with no success! We have had 2 no shows (one today10-12)! Now they expect me to be here from 3-5pm also...basically a whole day wasted waiting... and we got a bill for two months service that we have never had!!! Insane! Add comment

     

  • Oct 14
  • Media
  • Brady Lake, Ohio
  • Cable Service Bill
  • 1
  • 1
  • 24

Charter sucks! Basic cable $70, internet $60, now a poll tax, cable boxes required at $7 per month, we have 5 tvs, this is criminal!!! Our new bill with basic cable only, no movie channels, and internet, $170!!!! Insane!!!! Read more

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When u first get cable with charter bill before a month an you get 2 bills first bill be over 200 dollars Add comment

     

  • Oct 10
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Canton, North Carolina
  • Bundle Service Installation
  • 42

First of all the tech that came out to install my system had just left the Dr and said he did not feel well but the office sent him to install my system.. I asked if he felt well he said now well he dropped my Bose system and broke it .. I went through a month trying to get that solved .. then my bill came and it was way over the amount they said it would be I called they said they would credit... Read more

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  • Oct 10
  • Television/ Radio
  • Long Beach, California
  • Hbo Go
  • 41

I've paid $99 for Apple TV, $140 for Charter, and $20 for HBO. It is absolutely unreal that Charter blocks HBO Go for Apple TV. I was not told it was unavailable when I installed Charter. If I had known, I would not have switched from Verizon FiOS to Charter. I've paid $99 for Apple TV, $140 for Charter, and $20 for HBO. It is absolutely unreal that Charter blocks HBO Go for Apple TV. I was... Read more

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  • Oct 03
  • Media
  • Atlanta, Georgia
  • Cable Service Provider
  • 108

I recently had the triple play bundle installed in my home and there were issues with the phone service immediately. Had Charter come out twice for repairs and nothing was resolved. Cannot continue to miss work and need a home phone so I decided to purchase a wireless set of phones so that a base unit could connect directly with the modem and the other units would connect wirelessly to the base.... Read more

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