Charter Communications Complaints and Reviews

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  • Customers like
    • Picture2
    • Price2
    • Some people on phone are ok2
  • Customers don't like
    • Very poor customer service15
    • Excuses10
    • Customer service7

  • 1 day ago
  • Internet
  • Madison, Wisconsin
  • 3
  • REVIEW RATING 3/5

This past week I had the worst experience with my internet provider, Charter Communications. My service was shut off a week early and without notice. The IT Department apologized and said that a technician had been to my apartment the day prior and had shut off my service even though my scheduled date was not for another week. On top of that I was still being charged for that week of... Read more

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  • 1 day ago
  • Media
  • Banner Elk, North Carolina
  • Cable Service Provider
  • 3

DO NOT SUBSCRIBE TO CHARTER COMMUNICATIONS! Yes I am yelling so you will heed my warning!! My 36"RCA TV was working beautifully and then one day as I picked up the Charter Remote my finger hit a button that threw everything off. Now I can no longer control the MENU in my TV. I paid a licensed technician from Sears with 31 years experience to come and out and analyze the problem and he documented... Read more

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  • Jun 23
  • Television/ Radio
  • Medford, Oregon
  • Billing Department
  • 20
  • REVIEW RATING 4/5

I have been paying my inflated charter bill on time every stinking month for almost 20 years and all I was asking for was to give me until July 1st when I get paid to pay the $ that I owe. The "customer service rep" said no can do, the system says you must pay by june 30th or else. I told him fine I will switch to Dish TV. I am sick of their non caring attitude like we, the consumers, don't... Read more

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The next gen system they're using is extremely time consuming, ineffective and inconvenient. For I the customer and whoever work for them. A tech completed a job in 30minutes and it took them 2 hrs to provision it mta for him. Add comment

  • Jun 17
  • Home Phone
  • Marion, North Carolina
  • Phone Service
  • 10
  • REVIEW RATING 4/5

I have two phone lines and almost EVERY month they cut one of my phone lines off saying it is a "provisioning" error. HOW MANY TIMES DO YOU HAVE TO GO THROUGH THIS BEFORE IT IS FIXED....? Probably going back to Frontier or other phone service. Craziness....I have been working on this since 2014. Internet is the fastest so I am doomed to stay with them until something else comes along but... Read more

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  • Jun 08
  • Internet
  • Lebanon, Tennessee
  • Internet Service Installation
  • 51
  • REVIEW RATING 4/5

CHARTER came out to our house to install an internet connection using the same modem. Well it didn't happen, because according to TECH their work van aren't not set to install Ethernet Cables. Even though, CHARTER was not capable to perform the job, my account was charges 49.99. I called CHARTER and their explanation was, I was still responsible for the bill, never mind that their Tech informed... Read more

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  • Jun 06
  • Television/ Radio
  • Saint Louis, Missouri
  • Cable Service
  • 15
  • REVIEW RATING 4/5

CABLE OUT AND NO ONE CAN ANSWER THEIR SUPPORT CENTER TELEPHONE CALLED FOUR NUMBERS, TOTAL OF TEN TIMES, WAITING FOR OVER AN HOUR AND NO ONE ON THE VIRTUAL ASSISTANT EITHER. EITHER PICK UP THE PHONE OR TELL ME TO CALL BACK IN TWO DAYS ON A *** WEEKDAY. WHERE IS THE CUSTOMER SERVICE? WHERE IS MY TELEVISION SERVICE? WHY WONT THEY ANSWER THE PHONE??? IM SICK OF SPENDING MY SATURDAY WAITING FOR... Read more

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  • Jun 04
  • Home Phone
  • Fort Worth, Texas
  • Phone Service
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

We have had Charter Communication for cable, Internet, & just recently telephone service. The telephone service is sporadically out for no reason whatsoever! Any idea, how frightening it is to pick up the phone to dial 911, & there is no dial tone @ 2AM??? This is beyond unacceptable! I am waiting for them to cost someone their life, and get their pants sues off!!! This is dangerous,... Read more

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They suck when watching a movie and it keeps going in and out call them they send out some one and says it is filed and still dose it and then they say it is cause of satalite dishes a round me bbull *** got rid of them Add comment

  • Jun 03
  • Media
  • Reno, Nevada
  • Online Payment
  • 26
  • REVIEW RATING 4/5

This morning I paid my charter bill on-line as I have many times before but this time when I received the conformation E-Mail the debit card number they used was not mine. I called and they said I must have made the mistake. Well I did not and now either my bill has not been paid or some other poor soul is paying it for me because charter made the error not me. I called and talked to three... Read more

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