Charter CommunicationsComplaints and Reviews

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1.8 Based on 149 reviews
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  • Customers like
    • Internet is only good thing 5
    • Picture 3
    • Some people on phone are ok 3
  • Customers don't like
    • Very poor customer service 19
    • Customer service 14
    • Excuses 12

I have grown accustomed to the seating locations of the office personnel in my local Charter office in Grants Pass. When I asked why the seating arrangement had been suddenly changed, the employees did not know, or were reluctant to disclose the reason, but told me that it was mandated by their supervisor. This is a lot like stores who always feel the need to rearrange the products being sold on their shelves...not user friendly! I see... Read more

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The tv guide channel for charter is not correct for many programs and not updated for sports games being played. My brother has Dish and is correct and updated all the time. I think they just don't try!! Read more

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i was called up by charter to try their internet service. i warned them i live near angeles national forest and it is hard to get service here. i said i have voice and am happy with that service. they said try it and if you dont like it we will go back to your old service. after 4 techs it didnt work and after 4 days i canceled internet service. now they say my phone rate went up in price just while i was trying the internet. I just called and... Read more

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Today again after you bash sati lite reception you Charter have been off and on all day practice what you preach!!!! Add comment

The reliablility of this company is terrible. Internet outages everyday for no reason and no explanation from the company. Unfortunately this is our only option and they know it..... Add comment


In November of 2015, our business had both voice and data installed. Service has been good. One week after the install (Now December 2015) the permanent cable was installed under ground. It was not until we followed up with them in mid April did they promise to send someone out that week to move us from the temp cable that was laying across the lawn to the one that had been buried over 5 months previously. Someone arrive that week but will... Read more

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On 4/28 my husband went to pay on our cable bill at the cullman Alabama location on hwy 278. He told the cashier the was paying the past due balance of $194.66 and paying half with my check and half with his. He handed the girl my check which was made out to charter for $100. She looked at the numbers on it and gave it back. Then he tried to give her his check for the rest $94.66 and she snapped back that she didn’t need that because she had all... Read more

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Funny how companies with near monopolies but out more competitors and service goes down and prices go up! Our cable company has changed names 3 or 4 times in the last years and now they are investing in another huge company. they lure people in on one year programs and then immediately raise your bill upon the anniversary date without advance notice:( I am a retired Vietnam Veteran and receive many great benefits from several companies so I... Read more

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