Charter Communications Complaints and Reviews

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Charter Communications
Main address: General Inquiries 63131 St. Louis MO
1-888-438-2427, 314-965-0555, ,
  • 435+15 mobile complaints
  • $160K claimed losses
  • $350 average
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  • 17 hours ago
  • Home Phone
  • Alamosa, Colorado
  • Charter Triple Play
  • 7

Being organized and trying to take care of business correctly, I arranged a cut off date to stop my cable TV/phone/internet services which I have had for two years at my apartment. I am in good standing, and we made final payment arrangements, etc. and the day to pick up the cable boxes and modem. I went to call my kids' school today and discovered I could no longer make any local calls. All... Read more

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  • 21 hours ago
  • Media
  • Southbury, Connecticut
  • Cable Service
  • 10

Charter going all digital! ! What a joke! I've had a little 15 inch tv in my kitchen for 10 years now and now I have to put this big black obtrusive box under it to use it???!!! Plus now it isn't getting any channels and Charter says it's because I havea weak signal and they have to have someone come OUT - NEXT WEEK!!!! SO now I have to wait a week plus I already have a "booster" on the cable... Read more

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  • 1 day ago
  • Media
  • Cable Service
  • 10

Was looking for basic price quotations for a business bundle package and decided to use the online chat. I have not moved yet which is why I was looking for just there basic offers (monthly price,start up cost,etc) but as soon as they realized no potential commission was to be made, I got no help. The only reason an address is needed is to see if the service is available. It does not change the... Read more

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  • 2 days ago
  • Internet
  • Skyforest, California
  • Customer Service Representative
  • 14

Ive been a charter customer for at least 15 years. Now they advertise charter spectrum internet for 29.99 a mo. When you go into their offices they tell you thats only for new customers. Loyal customers have to pay 49.99 a month for the same service! Does that sound backwards?!? Then the customer service rep tells me thats just a ploy to get new customers and then Charter will jack the price up... Read more

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  • 2 days ago
  • Media
  • Massachusetts, United States
  • Cable Service Provider
  • 1
  • 1
  • 25

You need a set-top box now, with them going to their all-digital format, even if you have a Digital receiver in your TV. Sure they will let you have 1 for free for the first year, but be ready to fork over the money for any additional TVs you want to watch on, and, once that first year is up! I just finally, after getting the run-around through their automated service, talked to a human, and... Read more

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  • Sep 15
  • Media
  • Bellevue, Washington
  • Poor Customer Service
  • 13

Worst customer service it's been over a week and we are still without phone, internet and cable. They send tech guys or who claim can't hook it up but later a contractor from charter congress and doesn't see why they are having a problem. Then when we call they see not noting the actor properly there for they send someone else out who can't do their job either. I have call numerous ribs and... Read more

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  • Sep 15
  • Internet
  • Internet Connection
  • 20

My internet connection has been cutting out repeatedly for the past month. I have called and reported the problem over 17 times. I have had 6 technicians come out (over the course of a two weeks) and cannot resolve the problem. Charter Supervisors have told me that they would personally take care of my account and monitor it, follow it up with a phone call and escalate it to the next level.... Read more

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  • Sep 05
  • Media
  • Mountain View, California
  • Cable Replacement
  • 2
  • 2
  • 17

Charter SUCKS. Customer on co.rd. 1225 Vinemont,Alabama. 30 year old cable needs replacing.The last time they put a meter on it ,it had been off and on over 500 times.Can't sell on eBay like that. Pay my bill on time Get No Service.Pissed Off. Read more

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  • Sep 04
  • Accessories and programs
  • Incopetent Service
  • 48

In August I noticed that Charter was providing me with the SEC Network as part of my bundle. Great news for this SEC fan living in Montana. Returned from vacation and discovered that the SEC Network had been removed; it was no longer part of my plan. Called the service center to add the channel. Was told it would cost an additional $7 per month. I agreed but the channel wasn't/couldn't be... Read more

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  • Sep 03
  • Media
  • Channel Line Up
  • 2
  • 2
  • 23

To whom it may concern: For months I have been trying to get a copy of the channel line-up without any results. So far I have talked to 3 associates including the supervisor, they have all promised me that they will send it to me by mail. My question is "what will it take to receive a copy of the channel line-up?" This is the worst service that I have ever experienced. I much rather have somebody... Read more

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