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  • 2 minutes ago
  • Media
  • Elizabethton, Tennessee

Had Charter installed a week and a half ago and had to have techs come out twice already. The first time they came out to find out why my tvs were tiling. The tech told me that it was not on my part that it came from where the heads are. Like I care where it is coming from I just want it fixed. I called back for the same problem on different channels a second time. This time it is on all my... Read more

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  • 17 hours ago
  • Installers
  • 1
  • 1
  • 8
  • REVIEW RATING 3/5

My internet went down. The reps tried to claim my problem was in my home in an attempt to charge me for the service call. The next morning I asked my new neighbor if they had a problem. They told me they had a new install and the installer had to come out again to fix a problem he couldn't fix the day before. Long story short -the vice president of Charter called me after venting my wrath... Read more

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  • 17 hours ago
  • Advertisements and Cons
  • Yakima, Washington
  • Charter Communications
  • 8
  • REVIEW RATING 4/5

Ok, so I had Charter Communications for basic cable service. It started October 2014. I had Century Link for my phone and internet provider. Charter called like three times a day for two weeks straight for me to switch service to them. I paid Century Link. Paid Charter eighty dollars for cable that was 106.00$ first bill for cable. That was awful! They told me if I switched to their bundle... Read more

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  • 2 days ago
  • Television/ Radio
  • Long Beach, California
  • My Dignity
  • 21
  • REVIEW RATING 4/5

I'd rather "walk on my lip's rather than complain", but I have issues? I'm a Disabled Senior, but don't hold that against me, and unfortunately just "survive", not "live" on SS benefits. Been with Charter for about 4 years now and occasionally have a portion of the billing period, that I haven't actually used yet, carried over....but ALWAYS pay my bill! So yesterday (12/18/14) receive the... Read more

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  • Dec 18
  • Media
  • West Branch, Michigan
  • Cable Line
  • 14
  • REVIEW RATING 4/5

Last September while backing my motor home out of my driveway, the air conditioning unit caught the Charter overhead cable and tore the unit out of the roof of my motor home, causing over 9 thousand dollars damage. My insurance company settled with me and said I was not at fault and did not charge the deductible. Charter sent me a letter stating they were at fault. I measured the height of the... Read more

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  • Dec 15
  • Television/ Radio
  • Weaverville, North Carolina
  • On Demand Service
  • 26
  • REVIEW RATING 3/5

Despite my informing customer service (through several supervisors) that my television service was not working, and despite a service call appearing on my record the day following the charges, Charter refused to give me credit for On Demand Charges supposedly made during the period I had no service. The response - just be more careful about what buttons you push - yet, I had informed them I had... Read more

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  • Dec 09
  • Media
  • Sacramento, California
  • Triple Play Gold Package
  • 43
  • REVIEW RATING 4/5

Called Charter support to inquire why the bill went up. I'm buying the whole package with gold and silver and have the bill taken out automatically. Since I received no notice the bill was going up, my direct payment didn't cover the bill. Then Charter charged me a late fee. I was under the impression that auto payment was suppose to give you a discount. Well the more I spoke to the customer... Read more

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  • Dec 09
  • Internet
  • Warrensburg, Missouri
  • Email Access
  • 37
  • REVIEW RATING 4/5

Ever since charter upgraded their email server, it has really sucked. I have had nothing but trouble with that *** email, charter should have given us the option to keep the old email or upgrade. The old email worked wonders, hardly had any issues. Called twice this week and each time i get the same *** response "Please allow 24 to 48 hours for a solution". REALLY. Today, I was told it... Read more

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  • Dec 01
  • Internet
  • Tennessee, United States
  • Bundle Package
  • 1
  • 1
  • 40
  • REVIEW RATING 4/5

I have been waiting almost 6 months for my check . They said they would buyout my contract if I signed up. I did and now I can't get anyone to tell me when or if I will get a refund. It is a scam and I think they lied to me. Very poor customer service in this matter. I have tried contacting them and I get the run around. They asked me to fax additional information which I did. A Jessica gave me... Read more

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  • Nov 23
  • Media
  • Saint Cloud, Minnesota
  • Email Access
  • 47
  • REVIEW RATING 4/5

Charter email worked fine for a few weeks, then my sign in info was no longer available. Tried every solution thru virtual assistant, got the message I wasn't even in their records. A phone call got me the message that there was " a problem in our area, technicians were working on it". Apparently, they never found a solution, so I quit using their email. Then, one of our t.v.'s no longer... Read more

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