Charter Communications Complaints and Reviews

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Charter Communications
Main address: General Inquiries 63131 St. Louis MO
1-888-438-2427, 314-965-0555, ,
  • 403+6 mobile complaints
  • $130K claimed losses
  • $309 average
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  • Jul 25
  • Television/ Radio
  • Bradford, Vermont
  • Tv Service
  • 5

Audio suddenly went out. Called Charter support for help and got a computer voice that took me through several steps to no avail. The voice told me it "ran out of ideas," and would connect me to a live person. It disconnected me instead. Tried to call back and couldn't get through. Last month we called because the Internet kept going in and out. The rep blamed us! The TV screen constantly freezes... Read more

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  • Jul 22
  • Television/ Radio
  • Cable Television
  • 2
  • 32

I just had to get a cable box because apparently everything is going digital. Originally, I was just connected straight into the wall. The channel selection wasn't great but there were a few good networks that I enjoyed: TBS, MSNBC, The Esquire Network, and sometimes truTV. I have had these channels for years but now, with this new cable box, Charter has not only eliminated all of those... Read more

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Called Charter to cancel my service because I was moving and no longer needed their service. The customer service rep told me that I CAN NOT cancel my service yet because the month has not billed out ! She said I have to wait and call back on July 31 2014! That's the last day of my billing cycle! They actually refused to cancel service!! Add comment

  • Jul 16
  • Media
  • St. Charles, Missouri
  • Charters Bundle Install
  • 23

I ordered the bundle service and was adamant that I get a specific router (rental option) - netgear 6300. I was told by customer service that this was the only router now being installed. Scheduled afternoon install and took time off work to be there. Tech arrives (contractor, not Charter employee)- does not have requested router. Has a used, older router. I call CS to see about exchange -... Read more

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  • Jul 16
  • Television/ Radio
  • Traverse City, Michigan
  • Analog Tv Set Charge
  • 29

As of July 15, 2014, Charter Communications has gone all HD. No analog TV's will work using Charter cable connections without their "free" set-box - one per household. Then, they'll charge approx. $7.00 per box per month. I have 5 analog sets that get used one or twice a week and the main HD TV. So, for the analog sets, they will charge me about $100 per year, each - $500. Additionally, I... Read more

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Watching Sons of Anarchy on netflix thru Roku by Charter Internet. Suspect Charter is slowing the downloading to punish me for not going thru them. I will remember this. Add comment

  • Jul 08
  • Media
  • Internet Service Disconnection
  • 30

Ive been a long time charter customer, well over 15 year mark. Last Thursday my new tenants next door called to have charter hook them up. The Charter guy who came decided to be lazy and simply disconnected me to connect them. So that being said both my cable and internet went out. Now a bigger issue is that our phones could still see our modem but the service was not working so it showed the... Read more

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  • Jul 07
  • Internet
  • Laramie, Wyoming
  • Internet Service
  • 30

Words can't describe how frustrating this company is. We've had four tech guys come out and they can't solve our low speed problem, even though we pay for high speed internet. We've documented how slow the service is on their own website, and when we call the company they insist the problem does not exist on their end. Then they promise to call back but never do. One tech guy said he put in a... Read more

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  • Jul 06
  • Media
  • Cody, Wyoming
  • Charter Business Services
  • 16

Order a business service on the 10th of June and still have not received service. The office we are located in was all setup but they just have not turned it on. We are though transferring a telephone from our last service but was told in the beginning that was no issue But it has been the reason for the delay in our service or the excuses why it is delayed. Now they are given us a new date, for... Read more

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Been had alot of problems with charter customer service they would call you but never mark it down so the other customer service can see it and thats not right Add comment

 
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