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1.8 Based on 158 reviews
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  • Customers like
    • Internet is only good thing 5
    • Picture 3
    • Some people on phone are ok 3
  • Customers don't like
    • Very poor customer service 19
    • Customer service 14
    • Excuses 12

I can not get Charter to come out and fix the cable wire that has been running across my street laying on the road for 4 months we call once a week and they say they will come and fix it but they don't. Every time we call we have to start all over explaining what's wrong

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These people working at charter are *** cause usually when u ask some with common since what is the total bill they know what u mean cause it means total dollar amount for hook up fees and everything that they have to do cause got told my total was going to be and they said 147 and then my bill comes in and says 228 and i think is bull *** cause had to call and cancel stuff just in order to keep my services and still did not get it for the price... Read more

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When my bill is due.I do not need them to call my house phone askin for payment .That annoys me.If it continues I probably will use another service.

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I googled for ANYTHING positive about the Charter buyout plan and found norhing positive. No one with a kudos or good deal just angry people that felt ripped off.... I find not having any positive reviews more than a little suspicipus.

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I don't like the customer service this company has, (I'm talking about the billing department). Because when I get behind in one bill payment, they start calling and calling like 5-6 times a day, every day until they disconnect the service. I'm talking about 2 weeks before they disconnect the service. I talked with one person one day and told him to change mi due date to avoid that but he said, no cant do. Another thing is that in the area where... Read more

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Charter as lied about coming for two days to repaire line n road.was coming yesterday was coming today now say 4days.they have gave us a run around every day.told us we had to be home now says we dont.told them why do i need to be home cable not laying n my house.its n road..everyone as called n gets a lie Told to them.will call u n one hr.i guess they cant tell time.no one as got a call yet.i wonder if i dont pay my bill i can lie to them n... Read more

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I continually have poor service from Charter; pixalated picture, sound cutting out, etc. They work on it but never fix it. Now, on top of the poor service, we have to continually listen to their latest long, very obnoxious ad--of course, I try to get to the controller as fast as possible to mute the ad. On top of this, they continually are raising their rates to an unbearable level for retired people especially. They have the most drastic rate... Read more

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There are good days and bad days with Charter's internet services. The good days being when my internet goes out two or less times. The bad days are severe; when my internet is going out every 15 - 20 minutes, it's not something I take to kindly. I'd taken a year off after graduating high school, and during my time off, my internet went out constantly - no surprise there. We've had people come out and check it, they always say "Well there's... Read more

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Charter Cable was supposed to service my fathers assisted living facility last week and when the tech came out they said they couldn't do it and that they would have to get a supervisor out the next day to install the cable. After a weeks time we have battled charter to get someone to come out and fix their own equipment which they have been refusing to do! Plus they can't seem to keep their word on anything for when they tell us they are... Read more

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