Charter Communications Complaints and Reviews

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Charter Communications
Main address: General Inquiries 63131 St. Louis MO
1-888-438-2427, 314-965-0555, ,
  • 413+9 mobile complaints
  • $150K claimed losses
  • $365 average
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  • Aug 14
  • Internet
  • Service Cancellation
  • 16

I switched from Windstream to Charter in March 2014 and it took 3 months to get all the numbers ported. One of the numbers, our main number, went down in July and it took two days to get it resolved. Now, 30 days later, it is down again and we are out of business. After an hour on the phone with service I was told that they had "dropped" the number and had to get it ported again. I told them I... Read more

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  • Aug 14
  • Media
  • Centralia, Illinois
  • System Service Provider
  • 22

I bought my home 5yrs ago and I have and always been a Charter Communications Loyal Customer {15yrs total}!! Since living at this new address 132 N James St, Wamac, IL 62801 over the past 5yrs I have had nothing, but Technical Problems and over the past month and a half it got so bad I {REFUSED to PAY BILLING} because I feel and {BELIEVE} that if I am paying for a service then I have the RIGHT to... Read more

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  • Aug 12
  • Television/ Radio
  • Digital Upgrade
  • 39

Charter just did a digital upgrade and now require a box to view basic cable which before you could view just by hooking up your cable line. Charter will hook the box up for you at a charge of course. However, they will mail it to you for free and you will receive it in 7 to 10 days. At this point Charter then requires the customer to install the box with no credit to the customer for performing... Read more

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  • Aug 07
  • Television/ Radio
  • Deceptive Company Service
  • 70

DON'T DO IT!!!!! I only wish I had the sense to read some of these reviews before wasting my families time signing up with company. I am in spring tx and originally had direct tv.... we started receiving ads in the mail from charter and liked the fact that it was cable and not satellite. The Very first day I knew it was a mistake!!! The tec they sent out tied into the Comcast line instead of the... Read more

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  • Aug 06
  • Media
  • St. Louis, Missouri
  • Unprofessional Technical Services
  • 44

Charter cable was installed at my house probably 10 years ago or so..... First 3 of their techs spent 4 hours at my house trying to figure out how to get my internet working, this should have been a clue, they couldn't figure out each time you connected a new device to the modem you had to re-cycle the modems power - I observed this standing on the side watching them fumble around trying to... Read more

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  • Aug 05
  • Other
  • Charter Communications
  • 29

We live in a small northern Wisconsin (Florence County) only 16 miles from the Upper Peninsula of Michigan. Charter is the one and only cable company available to us. We subscribed to Charter TV for over 25 years and internet for 20 years. During that time we had access to three Wisconsin stations and three Michigan stations. As we saw it all customers, Wisconsin and Michigan, were well served.... Read more

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Tired of paying 64.99 a month for "high speed" internet ONLY and can't even watch my Netflix. This is freakin' ridiculous!!! Add comment

  • Aug 03
  • Television/ Radio
  • Auburn, Alabama
  • Poor Television Service
  • 36

Charter Auburn Alabama. My profession has taken me all over the country thus have had service with many companies. Upon moving to Auburn many people told me to go with Dish Network however I went with Charter ( should have listened ). After the install was complete the programing was lacking in interest / entertaining so I upgraded which only gave more channels of the same *** but I settled for... Read more

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  • Aug 03
  • Home Phone
  • Lost Phone Service
  • 1
  • 36

Charter recently took over Optimum Cable which had taken over Bresnan here in Wyoming. At the time of the takeover, I had three phone lines, cable television and internet. We were on vacation when the takeover happened. On our return, one of our three phone lines was dead and we had no internet. It took over a week for Charter to get the service active again but we soon realized that its... Read more

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HEATHER PETERSON HEAD OF ESCALATIONS ADVISED ME SHE DID NOT WANT TO AND WAS NOT ABLE TO HELP ME AND THIS WAS AFTER ONE OF HER SUPERVISOR'S JIM ADVISED ME TO CALL TOM RUTLEDGE THE CEO HE WOULDNT HELP ME EITHER Add comment

 
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