Charter Communications Complaints and Reviews

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Charter Communications
Main address: General Inquiries 63131 St. Louis MO
1-888-438-2427, 314-965-0555, ,
  • 450+21 mobile complaints
  • $160K claimed losses
  • $344 average
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  • 12 hours ago
  • Media
  • 11

I have had internet issues for YEARS. The issue is not inside the home despite the millions of attempts to check the equipment. The infrastructure is the issue. I have major DNS issues along with VERY inconsistent signal. Tests by an electrical engineer proved the internet stream was lost every 2.3 seconds and that signal quality and strength is extremely erratic. Charter has NEVER solved a... Read more

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  • 2 days ago
  • Internet
  • Internet Speed
  • 12

Downgraded my service to internet only with the conversion to digital. Connection graphs are extremely inconsistent for the past two weeks after change. Average speed anywhere from less than 2 mbps up to 32 mbps (degrades mostly at night). Back to back tests through modem can be 20 mbps or more apart. Have had two techs (second a supervisor) out already and taking another half day off for... Read more

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Last year I moved with my cable box and mailed it back to charter. They claimed they never received it, theyrefused to believe me, they demanded me to pay them over $70. I refuse to be bullied! I refused to pay and they sent my bill to a collection agency. I will never pay for this again, I quit watching tv, and my life is better off and I save $100 a month. Add comment

I did not receive any of my bills in the mail from charter and I was not contacted about late payments until the amount owed increased and my service disconnected. I didnt get any straight answers about my bills from customer service. Add comment


  • Oct 18
  • Media
  • Alpena, Michigan
  • Unauthorized Charges
  • 1
  • 1
  • 36

My mother's latest Charter cable bill had 6movies billed that in no way were ordered by my mother. The Amazing Spiderman, Dr. Seuss, etc... Customer service at Charter would not consider that the charges were unauthorized and took a very hard line against her. The customer service rep said nothing more than she is sorry and that there was nothing that she can do. I cannot believe the horrible... Read more

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  • Oct 17
  • Media
  • Riverside, California
  • Horrible Customer Service
  • 58

Hello. To whom it may concern. I feel that Charter is a very, very, poorly ran company to do business with. When you speak to a supervisor. They only listen to what the previous agent said. If anyone that is high in the Charter company would like to see an example of confusion and chaos. Please look at account number 8245100613529680. It started out with lies, and the lies continue. Even when you... Read more

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We have been trying to get Charter Internet at our house for almost 2 months. They have sent 3 seperate installers with no success! We have had 2 no shows (one today10-12)! Now they expect me to be here from 3-5pm also...basically a whole day wasted waiting... and we got a bill for two months service that we have never had!!! Insane! Add comment


  • Oct 14
  • Media
  • Brady Lake, Ohio
  • Cable Service Bill
  • 1
  • 1
  • 33

Charter sucks! Basic cable $70, internet $60, now a poll tax, cable boxes required at $7 per month, we have 5 tvs, this is criminal!!! Our new bill with basic cable only, no movie channels, and internet, $170!!!! Insane!!!! Read more

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When u first get cable with charter bill before a month an you get 2 bills first bill be over 200 dollars Add comment


  • Oct 10
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Canton, North Carolina
  • Bundle Service Installation
  • 50

First of all the tech that came out to install my system had just left the Dr and said he did not feel well but the office sent him to install my system.. I asked if he felt well he said now well he dropped my Bose system and broke it .. I went through a month trying to get that solved .. then my bill came and it was way over the amount they said it would be I called they said they would credit... Read more

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