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1.8 Based on 166 reviews
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    • Internet is only good thing 5
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    • Some people on phone are ok 3
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    • Very poor customer service 19
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The Charter Spectrum buyout plan is a scam. You have 60 days to get the billing and download pdf forms when they could easily send a linked email... Long story short i got hooked for a $321 buyout from DirecTV...

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I pay for 60 mbps internet and never reach over 10. I call customer service and and never get any resolution other than unplug modem and reboot. My bill has continued to go up over the years but the sercie continues to decline. Although it doesn't affect the ability to use the internet on my computer, my children cannot play their video games because the service is so horrible. I pay a lot of money for their best internet service and get 1/10th... Read more

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Customer service reps try to be helpful. Seems like the problem is the system they have to work with! Having to give ALL info to each tech support person as you work your way up the chain of command is ridiculous! Tired of "outages in your area" messages. For supposedly new equipment upgrades, there are more problems than when we had the old equipment! No credits to our account for outages either. Those surely are documented somewhere in their... Read more

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I have 4 business account, I have tried repeatedly to set up one of my accounts with auto draft. My problem being, I can never remember to do this until the bill is either due or past due. I pay the bill and try to set up but have to wait until the check clears. There should be a way to set this up at the same time. Can someone mail be a form to fill out so I can set this up today? If not switching to another provider, should be this hard to... Read more

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I set up new service for an apartment and it took two appointments to get it right. Then the first bill I get has a past due balance and I started getting multiple automated collection phone calls on both my land line and my cell phone. I had sent in a check the day before and I went to the local office in the morning and paid, again, in cash and the phone calls continue. Horrible, horrible, HORRIBLE customer service. Ok, this should round it... Read more

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Charter sux! Follow thru sux! Call back sux! Saying they are going to do something and actually doing it…sux. Nice people in the phone is all I can say.

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I am in Northwestern Montana and have had to deal with this utterly pathetic company for the last several years. I have never experienced such absolutely horrible customer service with extremely high pressure sales tactics and very sketchy approaches with their billing system such as hidden fees, double charging for services, forcing customers to rent their equipment. Not to mention that is now costs $5 to talk to an actual human to deal with... Read more

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I have had Charter Internet service for a few years. Since after the first year the monthly charge doubled, I decided to try to get phone service as well as TV and benefit from the discounted service price. I was told before I could qualify for the three service deal I would have to cancel my internet service and wait 30 days before I could re-subscribe. What kind of customer service is this? I need internet service on a daily basis... Read more

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I found out charter deducted $59.99 from my account twice this month on the same due date. I called my bank to refund one since it was a mistake and they did. Now charter has increased my next bill to $79.99 claiming the bank charged them for their mistake and the fault is mine hence the increase! Unbelievable, their computer glitch is now my problem and I have no intention of paying them a penny more than the $59.99 for my next bill. I have... Read more

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Im suck of this BS. My internet speed in my ps4 is 8mbps. It is setbup correctly and the router is in the room right next ro the ps4 hope google fiver gets to montana so i can switch.

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