Charter Communications Complaints and Reviews

2.0
  • Picture2 votes
  • Price2 votes
  • Very poor customer service13 votes
  • Excuses9 votes
  • Customer service6 votes
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  • Mar 23
  • Internet
  • Birmingham, Alabama
  • Internet Service
  • 13
  • REVIEW RATING 4/5

I have been without internet for more than 7 days.Had an appointment set for today (Monday) and received an automated phone call that the outage had been resolved and the appointment was cancelled. Internet still is not working called and talked to customer service, after going through the troubleshooting I was told I needed a new laptop and that it shows as working. I just bought this laptop 2... Read more

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  • Mar 23
  • Internet
  • Brentwood, Tennessee
  • Internet Service
  • 1
  • 1
  • 7
  • REVIEW RATING 5/5

I have been without internet for more than 7 days. Had an appointment set for today (Monday) and received an automated phone call that the outage had been resolved and the appointment was cancelled. Internet still is not working called and talked to customer service, after going through the troubleshooting I was told I needed a new laptop and that it shows as working. I just bought this laptop 2... Read more

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  • Mar 20
  • Media
  • Montgomery, Alabama
  • Billing Department
  • 11
  • REVIEW RATING 4/5

Today I spoke with a customer service rep and a supervisor concerning my bill that is approximately $49.00 more than what I paid last month. Charter bills a month in advance, and every month seen like extra fees are added to your bill. They add & take away features without a warning. Early in the mornings, you might get your local channels and you might not, and very little credit is... Read more

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  • Mar 18
  • Television/ Radio
  • Klamath Falls, Oregon
  • Cable Service
  • 1
  • 1
  • 19
  • REVIEW RATING 3/5

About a month ago, we signed up for Charter Cable. A week ago, they yanked 14 channels from our service. Now they want another $10 a month to reinstate these same channels. Isn't there a name for this? Blackmail comes to mind. When we sign up for something, they should not be allowed to change anything until the end of the first year. Then we should be able to re-negotiate at that... Read more

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  • Mar 12
  • Internet
  • Saint Louis, Missouri
  • Spectrum Plan
  • 30
  • REVIEW RATING 3/5

Are there any other companies. This company is the WORST ABSOLUTELY EVER> Smart acting jerks on the phone with attitudes, There is no customer service. There is nothing but a bunch of horrible people with a Bait and Switch Company offering. There is a commercial stating that there are great prices and Services. WRONG< only for the people that do not have service. If yo are a current... Read more

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  • Mar 12
  • Media
  • Slidell, Louisiana
  • Cable Service
  • 29
  • REVIEW RATING 4/5

Internet and phone out on a daily basis(two to three) Television outages on a daily basis. I have lived in many states across the USA and Charter is the worst. Comcast,Direct T.V,and many other providers are superior to Charter. I would not recommend Charter services,or lack there of,to anyone. They give no rebates for their service outages. I believe they feel they are a monopoly and take it or... Read more

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Charter promise to give your cancelation fees back from other provider its been 6 months and i still haven't seen my money i have threaten to leave but to no avail. They also promised to give a kindle fire i qualified for but still nothing stay where you at dont change! Add comment

  • Mar 11
  • Internet
  • Mishawaka, Indiana
  • Cable Service
  • 21
  • REVIEW RATING 3/5

I'm in transportation business my business depends on all telephone calls and Internet service unfortunately after I switched my service to charter for my business in 1 month I was out of service for 4 days in different dates whatever problem charter costed me to lose regular customers & other bussens but charter wasn't responsible for any of my loses and I still paying for the very... Read more

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  • Mar 09
  • Internet
  • Wifi
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

Got complaints from renters over many months that charter wifi connected side of my duplex was not working. Fortunately other side was working that was not charter. Had to make a trip up there one weekend to get them to acknowledge it was actually down. Then had to driver the 7 hour round trip again the next weekend to find out that they had erroneously disconnected my service at the pole but had... Read more

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  • Mar 09
  • Internet
  • Madison, Wisconsin
  • Internet Service
  • 29
  • REVIEW RATING 4/5

We have had problems getting/sending emails/ frequent "outages" with Charter. I am a Director Owner of a Mental Health Clinic. This jeopardizes the well being of my consumers/patients and put their lives at risk. Most recently - starting on Feb. 27-28, Charter introduced a new email format. No prior notification of their clients. Took me 7 hours and a trip to "check" my computer, per the... Read more

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