Charter Communications Complaints and Reviews

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  • Customers like
    • Very disapointed5
    • Nothing i am pissed4
    • Some people on phone are ok2
  • Customers don't like
    • Very poor customer service18
    • Excuses11
    • Customer service10

The absolute best!!!!! I called about my package; they fixed my issue and were able to give me an even better package deal that i seen. Wonderful customer support at a fantastic price! I left charter once for century link; that mistake will never happen again!!!! Add comment

  • Aug 29
  • Media
  • Internet Service
  • 12
  • REVIEW RATING 4/5

Outages, outages and more outages. The cable from the pedestal to my house and around to a second location on my house has been laying on the ground unburied for over 4 years. Thank God I only have Internet...Remember if you "bundle" you lose it all. No phone. No TV. No Internet. Please have their services installed and removed within the 30-day guarantee period as often as you can. It will help... Read more

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  • Aug 27
  • Media
  • Lawrenceville, Georgia
  • Phone Internet And Tv Service
  • 10
  • REVIEW RATING 4/5

Worst F***ing service I've ever had from a cable provider! Everyday I lose service and this has been going on for over 2 months. So what does Charter do they raise my monthly bill from $120/month to $230/month for their triple bundle. I wonder how many other customers Charter is ripping off? After they bumped up my monthly bill they say they'll give me a $40 credit for this month. REALLY??? These... Read more

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  • Aug 27
  • Media
  • Charter Broadband Internet Service
  • 8
  • REVIEW RATING 4/5

I have had three email accounts set up through charter for well over three years. When I moved from one location ( different zip codes) to other I was told my email would follow? Well everything was fine until about four days ago. two account have been closed without an notification????? My wife and daughters account. Then I try to give them new accounts and I only have standard permissions?... Read more

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The worst csr and cash management on the planet! Add comment

  • Aug 26
  • Media
  • Astoria, Oregon
  • Email Account Difficulties For Business
  • 11
  • REVIEW RATING 4/5

Charter Communication changed recently. I used to do business with Charter -primarily email, but it is now beyond slow even with the highest internet speed. It is impossible to send out bulk emails in blind copy. It is touchy and deleting emails is difficult. It doesn't interface well with third parties - one still has to go to Charter to delete posts (which is a nightmare if receiving more than... Read more

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  • Aug 24
  • Media
  • Columbia, Maryland
  • 6
  • REVIEW RATING 4/5

We have been trying to get charter services for three years. We live between to major highways, there are multiple people in our subdivision. I can see the houses that have charter from my house in fact we are just trees away really. You can't call and ask for an area review. So we drive an hour to the areas customer service site. We were told to talk to the charter rep when they are in our... Read more

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  • Aug 24
  • Media
  • Loudon, Tennessee
  • Spectrum
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

Charter dropped my old customized homepage and gave me SPECTRUM. No choice was offered to me. Now I no longer have a display of weather, finance, and other current events. And the new homepage can not be customized! I've called to complain and waited several minutes to get past their robot phone. Finally, after several minutes, and multiple option selections, I was directed to an agent. The... Read more

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  • Aug 21
  • Media
  • Piedmont, South Carolina
  • Charter Communications Bundle Package
  • 14
  • REVIEW RATING 4/5

Paid my bill on line, was called the next day and told that the payment had been rejected due to checking account number wrong. Went on line to correct and pay the bill and found out I had been charged 26.50 service charge. I called and talked to three different customer service people, the last being a supervisor. I was pretty much told they didn't care and would not refund my money. Needless to... Read more

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  • Aug 20
  • Hosting
  • Pasadena, California
  • Charter Internet
  • 11
  • REVIEW RATING 4/5

What is wrong with Charter? I work from home and this is the 4th time this is happened with me. The internet service simply goes off. When you call customer service they have absolutely no idea and just say 'We are working on it'.. No time estimate is provided. I earn money by working from home and having no internet services puts me into jeopardy. I am very disappointed with this. Charter... Read more

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