Charter Communications Complaints and Reviews

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Charter Communications
Main address: General Inquiries 63131 St. Louis MO
1-888-438-2427, 314-965-0555, ,
  • 459+23 mobile complaints
  • $170K claimed losses
  • $345 average
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  • 1 day ago
  • Television/ Radio
  • Plattsburgh, New York
  • Cable Box
  • 1
  • 1
  • 13

for that past 30 yrs I,ve been with charter, I,ve done everything I could not to have their boxes & extra remotes in my home , it only complicates everything, they have taken away channels, Ive never complained, I still paid the cost but only got less each time, now I am forced to have boxes in my home due to hd they say not only will I be dealing with addition boxes the addition cost will be... Read more

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  • 1 day ago
  • Internet
  • Internet Service
  • 8

Charter sent a tech to install internet service to my home, I have a 55inch vizio smart TV. The guy hook my WiFi into my direct TV splitters and caused it to fry the motherboard, and they had me take it to 3 different places to have it looked at. Now they refuse to buy me another TV..said I could get rid of it and within a week I should have a check.. Now they are saying they loss the pictures... Read more

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  • 2 days ago
  • Internet
  • Athens, Alabama
  • Internet Service
  • 1
  • 1
  • 16

all I have to say is ditto to all the complaints below. Claim to be bigger and better. No quality and service has gone down the toilet but my bill went way up. From deceptive sales practices from the salesman going door to door for this company. Company didn't want to honor the lies THEIR salesman made to get us to switch. Paying for high-speed internet and not getting it. ALWAYS being told it me... Read more

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  • Nov 17
  • Media
  • Newtown, Connecticut
  • Cable Tv
  • 13

For the last six years we've been forced to have Charter as our provider because no other company is available in our specific area in Newtown CT. I can't believe Charter is still in business ripping people off for the lousy crappy tv reception they offer. It's constantly cutting out especially on the most important part of the program. I don't think it's intentional but CHARTER SUCKS THE BIG... Read more

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  • Nov 15
  • Media
  • Butte, Montana
  • Bundle Service
  • 19

I had ordered a switch in service and they disconnected my service 1 week ahead of time leaving me with no service for 1 week, that left me with no phone, internet, or cable. I called and finally after speaking to 12 people all but one did not know what to do and 2 hung up on me did I finally get through to them what the issue was and they told me I never called to change date and I told them... Read more

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Absolute garbage service . I've been watching a black screen for days with no help from the provider and of course paying for it. It's cable . Either it's tampered or installed by lazy workers. It only take a few feet to dig in a solid connection . Pathetic Add comment

     

  • Nov 12
  • Internet
  • Roseburg, Oregon
  • Internet Service
  • 29

I am a local veteran and like everyone else, i have a very hard time with income. I requested Charter internet services to try to better myself and go to school. Charter has damaged my home due to negligent installation of their services. They are unwilling to pay for the damages to restore my house to the condition it was before their installation. I have been fighting with Charter since July... Read more

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  • Nov 02
  • Media
  • Overland Park, Kansas
  • Service Disconnection
  • 43

Very unhappy with Charter.Cox is much better. We went in the office to tell them we would be in Monday to pay our balance . Well yesterday, an hour and a half before my Auburn game came on, a tech comes out to disconnect us. He didn't even knock. They are supposed to knock. Now, Charter is telling me I owe my balance, a reconnection fee and another month of service before I can get it on. I... Read more

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  • Nov 01
  • Media
  • Amarillo, Texas
  • Cable
  • 25

They sent 2 guys to my home to install cable . Given 2 different prices after I was told I could not separate the bundlethen I was told I could only pay for Internet and cable not landline . Needless to say I needed to purchase the wifi set up and then told to go to Walmart and purchase a 50 wifi card . I didn't know what I was getting myself into . Cable did not work Internet did not work .... Read more

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