Charter Communications Complaints and Reviews

1.8
  • Price2 votes
  • Picture1 votes
  • Very poor customer service10 votes
  • Excuses6 votes
  • Customer service5 votes
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anyone looking to purchase cable my best recommendation to you is never never order charter their customer service is horrible date extort money from you the service is terrible it has been a nightmare dealing with charter I will never ever use charter again in my life Add comment

  • Feb 23
  • Media
  • Boylston, Massachusetts
  • Cable Service
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

My cable service goes out all the time. 5 times in the past 30 days. The last time I called I had 5 scramble boxes running and one not, when I called they said it was a problem in the area. When I asked how it was possible for one box not to run and all the rest run they told me, they didn't know about the equipment they just know what it says on their screens. They don't seem to care either.... Read more

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The *** *** suckers can't get their on demand work in riverside, ca. they will not restitute their lack of performance with any offer . no adjustment in t no credi all with n all with non-performance. Add comment

Your comercal sucks !!! I can't stand it any longer!!! Add comment

  • Feb 16
  • Media
  • Grants Pass, Oregon
  • Privacy Policy
  • 21
  • REVIEW RATING 3/5

I am in the process of taking legal action against Charter Communications in Grants Pass, Oregon for publishing my "unlisted" phone number. They wrongfully published it in the Phone Book along with my address as well as information call service by phone, which has put myself and family in jeopardy and in a dangerous situation due to a criminal stocker. Please let me know how to approach this... Read more

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  • Feb 13
  • Media
  • Saint Louis, Missouri
  • Business Line
  • 21
  • REVIEW RATING 3/5

Every time I call Charter, I first have to deal with the automated phone system which always sends you to the wrong person or does not have the option you are needing. I am then bounced from about 3 or 4 people and had to re-explain why I am calling to each person. This is completely irritating. Go back to actually talking to a real person instead of this cheap automated junk which only... Read more

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  • Feb 13
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Long Beach, California
  • Online Account
  • 14
  • REVIEW RATING 4/5

1. Their software OR their tech's could not make me head of household after my spouse officially removed himself from account and leaving my name as responsible owner. My goal now, was to have the online account so I could pay bills but system would not take spouses information or any of my own. After 3 visits to office, supervisor trying and 4 hours of phone with tech support plus waiting... Read more

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  • Feb 12
  • Television/ Radio
  • Pasadena, California
  • Tv Service
  • 11
  • REVIEW RATING 4/5

From day one, I have had problems in the morning and a bit a night. Picture will break up, freeze for a second and audio drops. In few words, they found after many visits its a line or head end problem. I Been told twice they have turned over to the line guys. But that's as far as it goes. They always say their sorry, but their not. Poor service is their banner. I thinking of dropping them.... Read more

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  • Feb 07
  • Internet
  • Minocqua, Wisconsin
  • Internet Service
  • 57
  • REVIEW RATING 4/5

Charter is the worst company ever. Horrible customer service. I turn off my service at our summer home in the winter. They told me to keep the modem until next summer when we turn the Internet back on. Without any communication, I was sent me to collections even though I had the name of the rep that told me this. Would not let me pay for it, so I had to travel 18 hours to return a 79... Read more

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  • Feb 06
  • Internet
  • Camp Lejeune, North Carolina
  • Broadband Internet Service
  • 37
  • REVIEW RATING 4/5

Being on base we're limited to one internet company other than satellite (being gamers..no way in ***). Ever since activation we have been plagued with slow internet speeds and almost constant loss of connection. On top of that, the website which is almost impossible to navigate only states that internet through them is $29.99 a month for the first year. Never does it actually state what the... Read more

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