2.0
  • Price1 votes
  • Picture1 votes
  • Very poor customer service7 votes
  • Excuses3 votes
  • Customer service3 votes
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  • 17 hours ago
  • Other
  • Pasadena, California
  • Cable Tv And Cable Internet
  • 4
  • REVIEW RATING 4/5

Been a Charter customer for about 3 months. Since day one, I had signal issues causing audio drop out and temporary (a second) freezing. I have new wiring (new service) and had the DVR switched out. I've Had five service calls and line guy try to fix the problem. One guy saw a signal drop by the time it got to the house. But the line guy could not find the problem. The issue happens ever morning... Read more

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  • 1 day ago
  • Television/ Radio
  • Paso Robles, California
  • Tv Commercial
  • 5
  • REVIEW RATING 4/5

Please, Please, Please STOP showing the Charter Commercial. Me and my family are so sick of this playing during every commercial break that we are now going to record all of our shows so that we can fast forward to avoid seeing this thing one more time. I have been a charter customer for many years and understand the need to get new customers to bundle but, if I wasn't a customer I would put you... Read more

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  • 2 days ago
  • Media
  • Atlanta, Georgia
  • Service Cancellation
  • 2
  • 2
  • 15
  • REVIEW RATING 4/5

1. December 29, 2014: Wrote them a letter requesting termination of service, and enclosed a check for payment of service to that date. 2. Check cashed; no response re: cancelling phone and tv service, as requested in letter. 3. Called January 26, 2015 to inquire; equipment pick-up scheduled for January 27. 4:30 p.m., no call, no show. 4. Called Charter and was advised there was no order for... Read more

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  • Jan 27
  • Internet
  • Rochester, Minnesota
  • Internet Service
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

I got their BS flyer with my bill today; all about my internet speed being increased yet again with no additional charge. I've heard this over a dozen times with Charter, yet my speed has never increased once. Then with this flyer, my internet service price actually went up by $2 this month. Not much, but why send a flyer claiming the opposite on the first month of a rate hike? Charter's cable... Read more

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  • Jan 24
  • Television/ Radio
  • Victorville, California
  • Channel Package
  • 21
  • REVIEW RATING 3/5

Dear charter, I am the mother of two small children. After being laid of just recently it is a struggle to make sure all of my services are paid. My children are young enough to enjoy Nick and Nick Jr. I DO NOT appreciate your channel packages being changed from underneath us. I no longer have these channels nor do I have a number of other channels. My mother is also home from surgery and cannot... Read more

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  • Jan 21
  • Internet
  • Northbridge, Massachusetts
  • Internet Service
  • 19
  • REVIEW RATING 4/5

Well, here we go again. Charter internet is down and from a look at the outage map, this one's widespread. I'm beyond getting aggravated. Now I just take it as Charter's way of doing business, with sub-standard equipment and all. Several years ago when I lived in a different community I had AT&T's internet service ( for approx. 4 years). I would be overstating it that I may have called... Read more

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  • Jan 15
  • Media
  • Satellite Service
  • 17
  • REVIEW RATING 3/5

forced to add cloud, google chrome to access email now required to have digital receiver for every tv at additional cost even though in their ads they mock satellite services for the same practice when finally reached complaint line was basically told if changes weren't appreciated -tough- basically all I want from internet is news sports ordering of merchandise I do not want to ... Read more

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  • Jan 12
  • Television/ Radio
  • Sidney, Nebraska
  • Cable Television
  • 1
  • 1
  • 35
  • REVIEW RATING 5/5

Years ago we had analog cable TV service thru Charter, and it was awful. It would have various channels go out at any time and stay out for days on end. A call to Charter would get the "Problem is with the network, not with CHarter". Now I really doubt that ESPN,CNN, HLN,AMC, TCM, or other network providers would be out for days on end with out it making the national news. We tried the Charter... Read more

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  • Jan 09
  • Television/ Radio
  • San Leandro, California
  • Cable Service
  • 23
  • REVIEW RATING 4/5

We got behind on our bill and charter rep assurred us our cable would be on until jan 1st well we were disconnected christmas had we known we could have come up with the $250 by then so another rep assured us by jan 17 th all we needed was that amount to restore I go into office around 4th the rude rep let me know with my children there that I was now $500 into bill and she dont know who told me... Read more

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  • Jan 08
  • Media
  • Grand Rapids, Michigan
  • Bundle Service
  • 27
  • REVIEW RATING 3/5

after searching for our new home and finding one, charter assured there was service, which made us decide to purchase now (after we bought house $250k) they say it will cost $7000 to get it, and thats the cost of "construction" when its at the street of my house!! we have no other option and they clearly lied in hopes of me to pay $7k so they could offer it to my neighbors for $50/mo. Big... Read more

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