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Charter Communications

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187 complaints

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Charter Communications, Inc. is a publicly held company. The company was founded in 1993 and in 1999 it completed its initial public offering. Charter Communications specializes in telecommunications industry. The company provides cable television, HD television, high-speed Internet, cable telephone and broadband services. Charter Communications operates in half of the U.S. states. To upgrade cable telephone services, the company uses Broadband Telephony technology and offers a battery backup.

There have been numerous complaints filed against the company and in 2004 Charter Communications settled a class action suit concerning fraudulent financial reporting, improper billing practices and poor customer service. Please try to contact Charter Communications Customer Service directly prior to posting any complaints on this site.

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Charter Communications Reviews

The Comp...
Charter Communications - Charter is awful!

I can’t possibly be the only person who has had to deal with the frustration of dealing with cable companies? Having recently moved, I did my research on my best option. Although...

#292506
Jan 27, 2012
8

SirRandy
Charter Communications - Charter lies and rips people off

After I signed up for a "special" movie channel package for $29.99. Charter charged me $40.00. I called to cancel the movie package and during the discussion, I found out they have...

#292351
Jan 27, 2012
19

SomeAmer...
Charter Communications - Charter Cable Liars

Charter Cable increased my bill in two months, from $96 one month, then to $106 the next month, then to $117. I called to find out if there was a way to reduce that $117 amount. ...

#289589
Jan 17, 2012
91

Anonymous
Charter Communications - Rip off company

After 20 years I finnaly got fed up with Charter for over charging me. Every year was a battle on FRAUDULANT charges and billing or service issues. The worst I ever did was to bund...

#289495
Jan 16, 2012
87

HJMOMA
Charter Communications - Charter Cable Company

Regarding Senior Citizens:I have experienced nothing but grief every since I've received cable services provided by Charter Cable company. The company charges an UN...

#288410
Jan 11, 2012
97

CharterM...
Charter Communications - Anyone else being ripped off with Modem Renal Fee?

January 7, 2012Tom Rutledge, CEOCharter Communications12405 Powerscourt Dr., Ste. 100St. Louis, MO 63131-3660Dear Mr. Rutledge,

#287120
Jan 07, 2012
201

Anonymous
Run from Charter Communications

I am so happy that in my area we now have another internet/phone/tv provider, because Charter is the most arrogant and incompetent business I've ever seen! They make you have a...

#286912
Jan 06, 2012
129

Wolfkym13
My response to terrence mathis at Charter Communications re exercise tv

Thank you for your reply. I very much want this channel back. There is literally no exercise programming coming from charter. I realize you want America to continue to be couch ...

#286269
Jan 04, 2012
163

Wolfkym13
Charter Communications - Charter letter re: exercise tv

Good Morning: I do understand your frustration with loosing the exercise channel. We looked at our viewing of this channel before we made a decision on whether to k...

#286267
Jan 04, 2012
135

Wolfkym13
Charter Communications - Charter comm took away exercise tv

New contract btw charter and indemand. Charter too cheap to pay for exercise tv. Now that it's winter in Traverse City, greedy charter took away their best demand channel. Exerc...

#285860
Jan 02, 2012
183

Anonymous
Charter Communications - Charter Cable uses illegal practices.

Not only did we get charged too much for the initial package we signed up for; Charter switched channels on us without telling us they were doing so. When we called to complain, th...

#285548
Jan 01, 2012
151

Anonymous
Charter Communications - LOUSY SERVICE AND EQUIPMENT!

TOO MANY THINGS TO POST.... I WISH WE COULD CHOSE ANY SERVICE BUT CHARTER, BUT WE ARE STUCK. WE HAVE HAD CHARTER TV FOR A WHILE AND FROM THE BEGINNING IT HAS BEEN NOTHI...

#283961
Dec 25, 2011
156

Anonymous
Charter Communications - Stole, scammed, and provided poor service

My ordeal with Charter Communications in St. Louis, MO:On December 10th, 2011, I called regarding poor internet stability and scheduled an appointment with a technician for D...

#283957
Dec 25, 2011
159

Acts238b...
Charter Communications - BEWARE OF CHARTER-THIEVES

Every month our cost of cable and internet went up sometimes only a few dollars sometimes 20-30 dollars. They NEVER fixed out problem with the cable which we could only get the low...

#281073
Dec 12, 2011
200

Dprinces...
Charter Communications - ALL CHARTER DOES IS CHEAT PEOPLE

I have had charter for six months because that's the only provider we can have in our apartment complex. I signed for the charter bundle for $160 for a year. my first bill was 320 ...

#278991
Dec 03, 2011
208

Chopdoc
Charter Communications - Charter Internet sucks

I have had Charter for exactly a year now and compared to dial up, Satalite Internet or Cellular internet, they are the worst internet I ever had. I play games on line like Warcraf...

#278021
Nov 29, 2011
242

Rlaffn
Charter Communications - Woman Punished for Using Internet

This woman (me) is being severely punished by Charter Communications suspending my Internet for 6 months! Charter claims I exceeded my 250 gigabyte per month bandwidth allowance i...

#277311
Nov 26, 2011
332

Blessedg...
Charter Communications - Charter is the worst cable/internet provider

Charter adds extra movies and charges to bill. I usually would just pay my bill as it came in with out going through the bill every month then all the sudden my bills climb from $...

#276571
Nov 22, 2011
276

Timk29
Charter Communications - Not Free HBO Cinemax not free - Charter

Charter lied and told me I would receive free HBO and Cinemax for a year since I changed my bundle. What they did NOT tell me was the only way I got this free- was they increase m...

#275813
Nov 18, 2011
235

Anonymous
Charter Communications - Charter has no customer respect

I cancelled service, returned my equipment within one day of cancellation, waited for a final bill, called several times requesting a final bill, yet within within 42 days of cance...

#274939
Nov 14, 2011
201

Woopoo
Charter Communications - Charter sent a bill to collections that never existed!

Charter communications sent a bill to collections, when the service never existed. I received a bill from a collection agency for $100.34 for a past due Charter bill the exact same...

#274029
Nov 09, 2011
233

Crystall...
Charter Communications - Unknown Charges leads to Sky-High Bill.

This month, I was charged $450 for my bill on the internet service and cable television. I never received a bill and my services was terminated that morning, when I finally got a l...

#272603
Nov 03, 2011
244

Fantasy2...
Charter Communications - Internet not working properly for last 3 weeks. Does Charter care about their customers NO

I have been a Charter Communications customer for 11 years. I have TV, phone & Internet with them. I pay for the highest Internet speed. My Internet has been going on and off for t...

#269610
Oct 21, 2011
306

Charterh...
Charter Communications - Charter analog cable problems

I have had charter analog cable for 15 years and now am having problems with it. the TV signal goes out to all my TVs in the evening at random times and comes back on in the morni...

#269391
Oct 20, 2011
215

Anonymous
Charter Communications - Charter internet... Lies...

So First, what ive done... I have Charter internet...Over the last month, my internet has been dropping out every half an hour... I removed my router to take it out...

#269344
Oct 20, 2011
630

Anonymous
Charter Communications

Charter is a psycho company. They do not honor their quoted monthly fees...the reps will not email you the quote..everything is done over the phone..when you get your bill...the g...

#269297
Oct 19, 2011
233

Anonymous
Charter Communications

I have the following complaint against Charter Communications: 1. The rep told me I would be able to hook up service during a specific time but had to sign up first before he coul...

#269295
Oct 19, 2011
218

Danielij7
Charter Communications - Charter: Wow! What service! (I'm being sarcastic)

-Just got off the phone with Charter. Wow! I was looking at bundling to save some money and called to get some questions answered. I haven't experienced sales tactics like that ...

#266798
Oct 08, 2011
325

Sssmmm323
Charter Communications - Never ending service charge above the normal monthly bill

When comparing prices and services, you must check what they cover when your service is down. Charter charge an additional charge per month for equipment. If your internet is dow...

#265466
Oct 01, 2011
309

Crisco
Charter Communications

Charter Communications continues to call my home phone number trying to collect for somebody I never heard of. After 4 transfer I was supposed to be sent to the department that ...

#265043
Sep 29, 2011
211
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