Charter Communications Complaints and Reviews

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  • Customers like
    • Very disapointed3
    • Price2
    • Some people on phone are ok2
  • Customers don't like
    • Very poor customer service16
    • Excuses10
    • Customer service7

  • Jul 26
  • Advertisements and Cons
  • Ballwin, Missouri
  • 20
  • REVIEW RATING 4/5

I have never had anyone but Charter.. HOWEVER their billing is deplorable!! THEY TACK ON CHARGES without you realizing... .. You have never used nor asked for.. Which makes them very shaky and untrustworthy!! WATCH THEM!!! EVERY MONTH!! So now I have to have 100 words for a complaint... BILLING SUCKS... ETHICS SUCK... SERVICE IS GOOD.. BUT WATCH THEM.. THEY WILL ADD ON SERVICES YOU NEVER... Read more

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  • Jul 26
  • Television/ Radio
  • 10
  • REVIEW RATING 4/5

Charter makes it nearly impossible to view bills or to get a detailed breakdown of the services I am paying for. The company needs to be more transparent. It is obvious that there are a lot of angry customers with their service. Simply view their Facebook page, nothing but customer complaints with customers desperately reaching out for help. Stay away if possible, legal action should be taken... Read more

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I m on a disability check and been 4 or 5 days longer every month to pay bill I am behind but pay on the first every month. But my cable disconnected every mont Add comment

Placed and order today 7/23/15 a technical was supposed to be here 10 to 12 noone never showed up. Reschedule it for 3 to 5 still noone never showed up. U call and they ALWAYS behind. They have 99 excuses. Im a new customer and this is what u get. Poor service Add comment

  • Jul 16
  • Internet
  • Rosemount, Minnesota
  • Charter Internet
  • 20
  • REVIEW RATING 4/5

Try to charge me five dollars to take my money over the phone I can't believe this. The company that charges you to pay your bill anything to make a buck that's a charter is. Obviously they could give a rats behind about this site because are so many complaints on it about them they don't pay attention. Unfortunately charter is one of the better Internet providers in our area so I am stuck with... Read more

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  • Jul 16
  • Television/ Radio
  • Monticello, Minnesota
  • 14
  • REVIEW RATING 4/5

Annoying! This company has so far called my home 5 times in less then 48 hours. Each time i have answered and informed them im not intrested and to not call again. Few hours go by and they call again. Best part they ask for mrs.anderson which is not me and they are informed that each time. The last guy calling said it takes 45 days to register on there do not call list....REALLY get your system... Read more

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  • Jul 16
  • Internet
  • Greenville, South Carolina
  • Charter Internet Installation
  • 20
  • REVIEW RATING 3/5

$7500 for Internet!!!! This is what I was told it would cost me out of pocket to have charter internet at my home. Normally if you live 500ft or less from the connection you pay only an activation/install charge, so I'm told. Since I live 1000ft off the road I have to pay $7500? Wow, that's $150/ ft above the 500 ft allowance. Must be made of pure gold. What's wierd is my friend 1mile down the... Read more

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  • Jul 15
  • Media
  • Bay City, Michigan
  • Charter Communications Support
  • 14
  • REVIEW RATING 4/5

E'mail doesn't work. Many problems. Some days can't use. Always with an excuse from them. It's been several months. PATHETIC COMPANY. Can't forward e'mail to a group. Now most of thew time can't forward an e'mail to one contact. Program keeps shutting off and restarting. Everything I deleted is back. Can't scroll an e'mail to hilite part of it. Many, many more problems. G'mail here I come or... Read more

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  • Jul 14
  • Media
  • Positive Experience
  • 31
  • REVIEW RATING 4/5

I signed up for the triple play. The installer who came worked hard and was very polite. He made sure all my questions were answered before he left. TV had crystal clear picture but I called to cancel TV service because I want a whole house DVR. Usually I would expect an argument about canceling anything. Got only a pleasant conversation with the representative. He took care of my request... Read more

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