Charter Communications Complaints and Reviews

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Charter Communications
Main address: General Inquiries 63131 St. Louis MO
1-888-438-2427, 314-965-0555, ,
  • 463+23 mobile complaints
  • $170K claimed losses
  • $342 average
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  • 7 hours ago
  • Entertainment
  • Saint Cloud, Minnesota
  • Charter Communicatios
  • 2

Charter email worked fine for a few weeks, then my sign in info was no longer available. Tried every solution thru virtual assistant, got the message I wasn't even in their records. A phone call got me the message that there was " a problem in our area, technicians were working on it". Apparently, they never found a solution, so I quit using their email. Then, one of our t.v.'s no longer... Read more

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  • 2 days ago
  • Media
  • Arlington Heights, Illinois
  • 11

I hate charter. They pull the wool over your eyes just because you want to enjoy some entertainment. I have had constant battles over billing even though I pay on time. I recently moved and got three bills added up to almost 300 and we are in the middle if the month. They charge for ever single little thing and scream customer service. Its not worth the hassle. Some other company will be glad to... Read more

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  • 2 days ago
  • Advertisements and Cons
  • Seymour, Tennessee
  • 4

You are running an advertisement where the man is dancing and the wife doesn't have a clue. Most women I know, are able to communicate with their spouse. You make women look like idiots. some communication company you are. Poor, poor advertising.poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor make me put in at least a hundred words before i can summit a complaint... Read more

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  • 2 days ago
  • Internet
  • La Junta, Colorado
  • Technical Support And Internet Connection
  • 8

Ever since this area went 100% digital, I have had problems with my internet connection (EVERY night). MAJOR signal fluctuations between 5:30 and 10:30 p.m. Went through all the usual "script" calls (have them memorized). Has been going on for over 1.5 months. Had 5 technicians so far (one a line tech). The problem is not on my end, but no one seems to know who is the individual with the... Read more

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  • Nov 19
  • Television/ Radio
  • Plattsburgh, New York
  • Cable Box
  • 1
  • 1
  • 28

for that past 30 yrs I,ve been with charter, I,ve done everything I could not to have their boxes & extra remotes in my home , it only complicates everything, they have taken away channels, Ive never complained, I still paid the cost but only got less each time, now I am forced to have boxes in my home due to hd they say not only will I be dealing with addition boxes the addition cost will be... Read more

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  • Nov 19
  • Internet
  • Internet Service
  • 1
  • 1
  • 15

Charter sent a tech to install internet service to my home, I have a 55inch vizio smart TV. The guy hook my WiFi into my direct TV splitters and caused it to fry the motherboard, and they had me take it to 3 different places to have it looked at. Now they refuse to buy me another TV..said I could get rid of it and within a week I should have a check.. Now they are saying they loss the pictures... Read more

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  • Nov 18
  • Internet
  • Athens, Alabama
  • Internet Service
  • 1
  • 1
  • 19

all I have to say is ditto to all the complaints below. Claim to be bigger and better. No quality and service has gone down the toilet but my bill went way up. From deceptive sales practices from the salesman going door to door for this company. Company didn't want to honor the lies THEIR salesman made to get us to switch. Paying for high-speed internet and not getting it. ALWAYS being told it me... Read more

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  • Nov 17
  • Media
  • Newtown, Connecticut
  • Cable Tv
  • 18

For the last six years we've been forced to have Charter as our provider because no other company is available in our specific area in Newtown CT. I can't believe Charter is still in business ripping people off for the lousy crappy tv reception they offer. It's constantly cutting out especially on the most important part of the program. I don't think it's intentional but CHARTER SUCKS THE BIG... Read more

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  • Nov 15
  • Media
  • Butte, Montana
  • Bundle Service
  • 22

I had ordered a switch in service and they disconnected my service 1 week ahead of time leaving me with no service for 1 week, that left me with no phone, internet, or cable. I called and finally after speaking to 12 people all but one did not know what to do and 2 hung up on me did I finally get through to them what the issue was and they told me I never called to change date and I told them... Read more

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Absolute garbage service . I've been watching a black screen for days with no help from the provider and of course paying for it. It's cable . Either it's tampered or installed by lazy workers. It only take a few feet to dig in a solid connection . Pathetic Add comment

 
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