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  • 6 hours ago
  • Media
  • West Branch, Michigan
  • Low Cable Creating Hazard
  • 4

Last September while backing my motor home out of my driveway, the air conditioning unit caught the Charter overhead cable and tore the unit out of the roof of my motor home, causing over 9 thousand dollars damage. My insurance company settled with me and said I was not at fault and did not charge the deductible. Charter sent me a letter stating they were at fault. I measured the height of the... Read more

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  • Dec 15
  • Television/ Radio
  • Weaverville, North Carolina
  • On Demand Service
  • 19
  • REVIEW RATING 3/5

Despite my informing customer service (through several supervisors) that my television service was not working, and despite a service call appearing on my record the day following the charges, Charter refused to give me credit for On Demand Charges supposedly made during the period I had no service. The response - just be more careful about what buttons you push - yet, I had informed them I had... Read more

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  • Dec 09
  • Media
  • Sacramento, California
  • Triple Play Gold Package
  • 41
  • REVIEW RATING 4/5

Called Charter support to inquire why the bill went up. I'm buying the whole package with gold and silver and have the bill taken out automatically. Since I received no notice the bill was going up, my direct payment didn't cover the bill. Then Charter charged me a late fee. I was under the impression that auto payment was suppose to give you a discount. Well the more I spoke to the customer... Read more

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  • Dec 09
  • Internet
  • Warrensburg, Missouri
  • Email Access
  • 27
  • REVIEW RATING 4/5

Ever since charter upgraded their email server, it has really sucked. I have had nothing but trouble with that *** email, charter should have given us the option to keep the old email or upgrade. The old email worked wonders, hardly had any issues. Called twice this week and each time i get the same *** response "Please allow 24 to 48 hours for a solution". REALLY. Today, I was told it... Read more

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  • Dec 01
  • Internet
  • Tennessee, United States
  • Bundle Package
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

I have been waiting almost 6 months for my check . They said they would buyout my contract if I signed up. I did and now I can't get anyone to tell me when or if I will get a refund. It is a scam and I think they lied to me. Very poor customer service in this matter. I have tried contacting them and I get the run around. They asked me to fax additional information which I did. A Jessica gave me... Read more

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  • Nov 23
  • Media
  • Saint Cloud, Minnesota
  • Email Access
  • 42
  • REVIEW RATING 4/5

Charter email worked fine for a few weeks, then my sign in info was no longer available. Tried every solution thru virtual assistant, got the message I wasn't even in their records. A phone call got me the message that there was " a problem in our area, technicians were working on it". Apparently, they never found a solution, so I quit using their email. Then, one of our t.v.'s no longer... Read more

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  • Nov 21
  • Media
  • Arlington Heights, Illinois
  • Billing Department
  • 45
  • REVIEW RATING 4/5

I hate charter. They pull the wool over your eyes just because you want to enjoy some entertainment. I have had constant battles over billing even though I pay on time. I recently moved and got three bills added up to almost 300 and we are in the middle if the month. They charge for ever single little thing and scream customer service. Its not worth the hassle. Some other company will be glad to... Read more

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  • Nov 21
  • Media
  • Seymour, Tennessee
  • Advertisement
  • 1
  • 1
  • 29
  • REVIEW RATING 3/5

You are running an advertisement where the man is dancing and the wife doesn't have a clue. Most women I know, are able to communicate with their spouse. You make women look like idiots. some communication company you are. Poor, poor advertising.poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor make me put in at least a hundred words before i can summit a complaint... Read more

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  • Nov 21
  • Internet
  • La Junta, Colorado
  • Internet
  • 45
  • REVIEW RATING 4/5

Ever since this area went 100% digital, I have had problems with my internet connection (EVERY night). MAJOR signal fluctuations between 5:30 and 10:30 p.m. Went through all the usual "script" calls (have them memorized). Has been going on for over 1.5 months. Had 5 technicians so far (one a line tech). The problem is not on my end, but no one seems to know who is the individual with the... Read more

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  • Nov 19
  • Television/ Radio
  • Plattsburgh, New York
  • Cable Box
  • 1
  • 1
  • 67
  • REVIEW RATING 3/5

for that past 30 yrs I,ve been with charter, I,ve done everything I could not to have their boxes & extra remotes in my home , it only complicates everything, they have taken away channels, Ive never complained, I still paid the cost but only got less each time, now I am forced to have boxes in my home due to hd they say not only will I be dealing with addition boxes the addition cost will be... Read more

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