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  • Very poor customer service5 votes
  • Excuses3 votes
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  • Jan 24
  • Television/ Radio
  • Victorville, California
  • Channel Package
  • 13
  • REVIEW RATING 3/5

Dear charter, I am the mother of two small children. After being laid of just recently it is a struggle to make sure all of my services are paid. My children are young enough to enjoy Nick and Nick Jr. I DO NOT appreciate your channel packages being changed from underneath us. I no longer have these channels nor do I have a number of other channels. My mother is also home from surgery and cannot... Read more

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  • Jan 21
  • Internet
  • Northbridge, Massachusetts
  • Internet Service
  • 12
  • REVIEW RATING 4/5

Well, here we go again. Charter internet is down and from a look at the outage map, this one's widespread. I'm beyond getting aggravated. Now I just take it as Charter's way of doing business, with sub-standard equipment and all. Several years ago when I lived in a different community I had AT&T's internet service ( for approx. 4 years). I would be overstating it that I may have called... Read more

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  • Jan 15
  • Media
  • Satellite Service
  • 14
  • REVIEW RATING 3/5

forced to add cloud, google chrome to access email now required to have digital receiver for every tv at additional cost even though in their ads they mock satellite services for the same practice when finally reached complaint line was basically told if changes weren't appreciated -tough- basically all I want from internet is news sports ordering of merchandise I do not want to ... Read more

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  • Jan 12
  • Television/ Radio
  • Sidney, Nebraska
  • Cable Television
  • 1
  • 1
  • 29
  • REVIEW RATING 5/5

Years ago we had analog cable TV service thru Charter, and it was awful. It would have various channels go out at any time and stay out for days on end. A call to Charter would get the "Problem is with the network, not with CHarter". Now I really doubt that ESPN,CNN, HLN,AMC, TCM, or other network providers would be out for days on end with out it making the national news. We tried the Charter... Read more

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  • Jan 09
  • Television/ Radio
  • San Leandro, California
  • Cable Service
  • 23
  • REVIEW RATING 4/5

We got behind on our bill and charter rep assurred us our cable would be on until jan 1st well we were disconnected christmas had we known we could have come up with the $250 by then so another rep assured us by jan 17 th all we needed was that amount to restore I go into office around 4th the rude rep let me know with my children there that I was now $500 into bill and she dont know who told me... Read more

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  • Jan 08
  • Media
  • Grand Rapids, Michigan
  • Bundle Service
  • 22
  • REVIEW RATING 3/5

after searching for our new home and finding one, charter assured there was service, which made us decide to purchase now (after we bought house $250k) they say it will cost $7000 to get it, and thats the cost of "construction" when its at the street of my house!! we have no other option and they clearly lied in hopes of me to pay $7k so they could offer it to my neighbors for $50/mo. Big... Read more

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  • Jan 07
  • Television/ Radio
  • Rockaway Beach, Oregon
  • Cable Television
  • 24
  • REVIEW RATING 3/5

We had to get 2 cable boxes when they went to digital for our beach house rental. One box didn't work. We were told a technician would come the next day when we were planning to leave in the morning but decided to wait for the 4-6 time frame. No one ever came. We had to reschedule and drive 90 minutes to meet the service people. Some channels worked, some didn't. We had several bad reviews... Read more

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  • Jan 03
  • Media
  • Rancho Cucamonga, California
  • Bundle Service
  • 31
  • REVIEW RATING 3/5

This is by far the worst tv service provider ive ever encountered. Id rather have directv and their HORRENDOUS customer service than terrible tv service...the product im actually paying for. The service is constantly breaking up and i cant get through a single show without some sort of signal/connection problem. Not to mention our internet service completely goes out at least once a week. The... Read more

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  • Dec 31, 2014
  • Media
  • Lapeer, Michigan
  • Salesman
  • 37
  • REVIEW RATING 4/5

A salesman showed up to our door early this fall. Promised us that we would get better programs and for less money. They also would send us a check to pay our by out free from Directv. After several months, NO check. The package they recommended was awful!!! Very few of the channels we watched were not included. We have had a minimum of five emails stating our check was on it's way and the... Read more

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  • Dec 29, 2014
  • Television/ Radio
  • Cable Service
  • 31
  • REVIEW RATING 3/5

After 7 days and 10 phone calls I still can not get Charter to install my cable on the only scheduled day I have off for three months. Had they called me as promised I would have contacted Direct TV to install instead. I have been told " We will know when we can install, when we know when we can install." The last supervisor had the audacity to compare their operation to the military. As a... Read more

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