Charter Communications Complaints and Reviews

2.0
  • Picture2 votes
  • Price2 votes
  • Initial price1 votes
  • Very poor customer service14 votes
  • Excuses10 votes
  • Customer service6 votes
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  • Apr 14
  • Media
  • California City, California
  • Bundle Service
  • 1
  • 1
  • 8
  • REVIEW RATING 4/5

I have now received 7 mailings for their service, in the past two months. I keep going to their website listed in the mailing of, 'charter.com/dmoptout', to stop the mailings. I have even gone to their privacy website, https://connect.charter.com/cas/portal/settings/privacy.aspx, to do the same. But, it seems to be ignored. At least they have not called. We want them to stop with the... Read more

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  • Apr 12
  • Television/ Radio
  • Tampa, Florida
  • Cable Service
  • 17
  • REVIEW RATING 4/5

Over two years ago, my son convinced me to try charter tv. I did and started regretting it very quickly. At first, the signal broke up a little. I thought this was acceptable, since I was a new customer and this was a break-in period. Just to show you how gullible I am; since it has continued, I have let them convince me that they are working on it to make it better. Well, they have had two years... Read more

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  • Apr 11
  • Internet
  • Cameron, North Carolina
  • Modem
  • 13
  • REVIEW RATING 3/5

So my patience has ran out, I got my modem replaced 12 times in 5 month. I keep calling charter they assure me each time they will send out a specialist to address my internet loss. Well the same guy keeps showing up at my house. 5 out of 12 it was the same guy. Also they keep on saying they will put a note on my case so whoever comes to fix it will see it is an ongoing issue. Well just as I... Read more

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Internet goes out daily...sometimes for hours at a time! Add comment

  • Apr 03
  • Internet
  • Modem
  • 36
  • REVIEW RATING 3/5

For months we had problems with our Charter internet. At the time I was attending college online. For at least 5 months our speed would drop in the evenings to where it was unusable. I would have to find somewhere that had Wi-Fi in order to take tests and finish my school work while I was paying high prices for internet service. We made multiple phone calls to customer service. Almost always... Read more

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  • Mar 23
  • Internet
  • Birmingham, Alabama
  • Internet Service
  • 81
  • REVIEW RATING 4/5

I have been without internet for more than 7 days.Had an appointment set for today (Monday) and received an automated phone call that the outage had been resolved and the appointment was cancelled. Internet still is not working called and talked to customer service, after going through the troubleshooting I was told I needed a new laptop and that it shows as working. I just bought this laptop 2... Read more

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  • Mar 23
  • Internet
  • Brentwood, Tennessee
  • Internet Service
  • 1
  • 1
  • 30
  • REVIEW RATING 5/5

I have been without internet for more than 7 days. Had an appointment set for today (Monday) and received an automated phone call that the outage had been resolved and the appointment was cancelled. Internet still is not working called and talked to customer service, after going through the troubleshooting I was told I needed a new laptop and that it shows as working. I just bought this laptop 2... Read more

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  • Mar 20
  • Media
  • Montgomery, Alabama
  • Billing Department
  • 53
  • REVIEW RATING 4/5

Today I spoke with a customer service rep and a supervisor concerning my bill that is approximately $49.00 more than what I paid last month. Charter bills a month in advance, and every month seen like extra fees are added to your bill. They add & take away features without a warning. Early in the mornings, you might get your local channels and you might not, and very little credit is... Read more

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  • Mar 18
  • Television/ Radio
  • Klamath Falls, Oregon
  • Cable Service
  • 1
  • 1
  • 46
  • REVIEW RATING 3/5

About a month ago, we signed up for Charter Cable. A week ago, they yanked 14 channels from our service. Now they want another $10 a month to reinstate these same channels. Isn't there a name for this? Blackmail comes to mind. When we sign up for something, they should not be allowed to change anything until the end of the first year. Then we should be able to re-negotiate at that... Read more

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  • Mar 12
  • Internet
  • Saint Louis, Missouri
  • Spectrum Plan
  • 50
  • REVIEW RATING 3/5

Are there any other companies. This company is the WORST ABSOLUTELY EVER> Smart acting jerks on the phone with attitudes, There is no customer service. There is nothing but a bunch of horrible people with a Bait and Switch Company offering. There is a commercial stating that there are great prices and Services. WRONG< only for the people that do not have service. If yo are a current... Read more

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