Charter Communications Complaints and Reviews

Had an experience with Charter Communications?   Submit review ›
Charter Communications
Main address: General Inquiries 63131 St. Louis MO
1-888-438-2427, 314-965-0555, ,
  • 424+15 mobile complaints
  • $160K claimed losses
  • $359 average
  • Show More
Had an experience with Charter Communications?
Submit review › Submit review ›

  • 22 hours ago
  • Other
  • 1

I don't have charter but deal with it daily for other tenants. If you can find out who your district manager is it would help. The district Technical ops manager for the Hickory and Boone area in North Carolina is Leno B Smith. his email is leno.smith@charter.com Cell number is 910-376-1771. If your in this area and are having problems getting through or with no results try this. If you have... Read more

Was this review helpful? 1 0

  • 1 day ago
  • Media
  • 11

After years of Charter demonstrating that they are possibly the worst company in existence, today's item was waking up to no television guide. "To Be Announced" filled the guide and channel names didn't even populate. There was no way of knowing what was on or going to be on. I figured something happened at Charter during the night (surprise), so I went to work, expecting the cable to be up and... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Other
  • Southbridge, Massachusetts
  • No Cable Tv Service
  • 2
  • 2
  • 6

We lost our cable network as of Thursday night 8/28 we still have not had it restored. We have called the customer service three times only to be told that they are aware that there is an outage and they are working on it. We have not been given any explanations nor advised as to how long we will be out of service. Thank goodness we do not have their complete package of services. They had better... Read more

Was this review helpful? 1 0

  • 2 days ago
  • Media
  • Birmingham, Alabama
  • Cable Service Provider
  • 10

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show up. I call and ask what happened, "he broke down", "he got stuck on a call", "he had and accident". The only accident was working for Charter. If it rains, my service is out for 3 days, constant video freezing, pixelation, audio drops, lost HD channels, HD channels temporarily... Read more

Was this review helpful? 0 0

  • Aug 27
  • Other
  • The Dalles, Oregon
  • Customer Service
  • 34

Have a large yellow jacket nest inside a charter junction box. I first thought it was Century links because of the labeling on the box. So I called them to inform them of the problem. Century Link sent some one right out to deal with it. I was then informed it was a Charter communication problem. So I called Charter and their response was to call my local pest control office. I told them that the... Read more

Was this review helpful? 0 0

  • Aug 26
  • Media
  • Mandatory Set Top Boxes
  • 2
  • 2
  • 47

Just received a letter from Charter announcing the All Digital conversion. What a joke. Probably the worst marketing/communication strategy from planning to execution I've ever seen (35+ years in Fortune 100 financial services, including the tricky 2008-2009 market crash that required some serious dancing!). First of all, Charter customers have had the option of adding digital, set top boxes to... Read more

Was this review helpful? 1 0

  • Aug 25
  • Internet
  • Portage, Michigan
  • Internet Outage
  • 1
  • 1
  • 56

Had many internet outages. Even wrote letter to local Charter office with detailed dates and times my internet was out. Received arrogant phone call: our system does not show these outages. I did get a one month credit though. Now, every time I call about outages, and they just blame my router. Fun fact: went to Best Buy and the guys there told me NOT to replace my router. They see many ... Read more

Was this review helpful? 3 0

  • Aug 25
  • Media
  • Waterloo, Illinois
  • Internet Connection
  • 1
  • 1
  • 12

Charter internet been down since 3:30 pm on Saturday. Changing Dns did not work for me. Feeling hopeless! Read more

Was this review helpful? 0 0

  • Aug 24
  • Television/ Radio
  • Big Bear, California
  • Cable Tv
  • 23

The new cable boxes Charter forced upon us a couple of months ago were causing the picture to freeze sometimes when trying to change the channels. I would end up with a solid hour of a frozen picture frame on my TIVO. My first call to Charter was frustrating. The person that spoke to me had me down as having no equipment. Wow. Then I wonder why I was paying them $160/month for 25 years? That took... Read more

Was this review helpful? 0 0
 
×
You are reading about Charter Communications.
Filing a new complaint about
×