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After being barraged by e-mail, phone and mail for two years to sign up for TV, I finally did it. Almost two weeks later I have nothing to show for it. "Cable box will be shipped in 3 - 5 days", 10 days later no cable box. I called and they said I could drive 27 miles...
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2.6
#1118194
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I have contacted them over and over again and have spoken to several different people. I had internet only at first, no problems whatsoever. Then they said that o can get the phone and internet for a month free at no charge whatsoever and if I don't like it I can...
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Anonymous
Anonymous

Sounds like Russell dean

1.0
I liked
  • Internet
  • Internet speed
I didn't like
  • How they have hidden fees once you bundle
  • Going against promotional agreement
  • Customer service
#1116955
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I called Charter/Spectrum mid-summer 2017 to get a line installed for a new construction house on a long driveway. I was told they couldn't do that ahead of time and I needed to wait until I could occupy the home. So I did that and now Charter/Spectrum tells me the...
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3.9
I liked
  • Kept me informed of various issues with the installation
I didn't like
  • Did not allow me to order installation early
#1115287
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Charter Communications - Worst customer service I've ever encountered

Charter Communications
#1117969
1.0
Details
I've had nothing but problems with their internet service. I'm constantly having to reset the modem, usually having to even unplug the coax to get it to reconnect. Every time I call I have to suffer through the worst automated system on the planet with an average of twenty minutes wasted just to get to an actual person. It's clear charter has no respect for its customers
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Charter Communications - Add AWE TV to Madison WI lineup?

Charter Communications
#1112306
5.0
Details
Please add AWE TV TO YOUR LINEUP?
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Charter Communications - Charter SUCKS!

Charter Communications
#1111539
1.0
Details
Go with Dish if at all possible! Charter cable television sucks! Can't even access on-demand shows THE WEEK OF FALL PREVIEWS. On hold with them by phone over 10 minutes. People in the local office are ***! Why is this thing telling me I HAVE to type over a hundred words????? I'm tired, and ON HOLD with Charter so I don't feel like typing over a hundred words.....{{Redacted}} I hate charter!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Style and Design
Value for money
Warranty
Website

Charter Communications - On demand not updated since 9/30/17

Charter Communications
#1111314
Called customer service and was told they are aware of the problem and on demand is free anyway. Very frustrating since my bill keeps increasing
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I have had charter for years. I work from home and rely on my internet for work. I finally decided to switch to charter business all the advertisement looked to good to pass up. But of course it was. I was not told how much my bill would go up. It took 4 trips and 3...
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2.6
#1113542
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If its charter it is broken, and they don't care..cable outages, Internet outages and constant poor service and rude behavior. They don't even give you a way to follow up to ensure you can get help. There contract workers blame the organization who blames the...
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#1110942
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at westlake cir sw bldg D in bessemer al 35020 the box where all the customers cable patch in has been left open for about 8 months now creating a situation where a person could be hurt by the corners on the box, if it were possible to steal cable from it they would...
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#1110813
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watching the dvr this morning, dvr went to boot, for no reason other than just being lousy service/equipment, or for whatever the reason. Now the waiting game. Maybe it will come back on, maybe not. Just reviewed yesterday about troubles and now again this morning, am...
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1.5
I didn't like
  • Service
#1110209
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Service cuts out now and then, then the boot has to happen. Missed most of the program, (news), then have to wait till it comes back on, usually 10 minutes. Moved, never had a worse experience. Would not transfer a credit to my new address, therefore had to pay for...
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2.0
I liked
  • Self install
I didn't like
  • Service once moved
#1109819
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I have no phone at both of my businesses on Sunday Oct 1 2017. I can't get any support online and when I call in I only get a robot When I try to login to my account, the reply is that I don't have an account which is incorrect as I have logged in the past with user...
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#1108861
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Contact Charter Communications

Mailing Address:
Charter Communications
General Inquiries 12405 Powerscourt Drive
St. Louis, MO 63131
Phone:
(888) 438-2427
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Seems every time football or somthing good to watch on tv charter internet services are down. Retired military IT, if I ate as much outage as they do, I would never have made my 21yr career. Whats sad is there bs an dont give a care abkut the consumer. If they have an...
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#1107835
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