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The man behind me was also making a payment & he voiced his concern since the box was removed and we had to wait in line. Finally, at 12:09 pm was given a receipt. When I arrived home, there was a call from Spectrum reminding me of my unpaid bill. I phoned today &...
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rollo2016
rollo2016

Charter not only has sporadically-good customer service but an apparent over-abundance of programmers unable to develop an email system that is reliable or customer-friendly.

I didn't like
  • Customer service
#1041098
Reply to reviews
I live in Denton County Texas and the San Antonio Spur are 300 miles away for our town. Their game was not carried on any TV station. Not sure what changed, but I would of rather watched the Spurs game vs the other shown (OKC vs Houston). If more than 1 playoff game...
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4.1
#1039419
Reply to reviews
We've had Charter phone service for almost 20 years, with decent service. We recently moved our office. First they told us that they couldn't transfer our old number to the new address. The new numbers they gave us were switched - the main number rang on the fax line,...
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Short Review for April 30, 2017

#1041129
Billing I'm complaint service Spectrum Communications and what it is is that when I found out they said that I authorize them to put voicemail 399 per month and I have never asked for it and I never have every service so I don't use it
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Short Review for April 22, 2017, Pc_bad_quality

#1037822
1.3
If it is not the volume dropping out, it is the scrambled picture. When will this bad service company get it right.
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Charter Communications Internet Service Review

#1014664
1.3
Ever since Brighthouse became Spectrum, my internet service has dropped dramatically. I can't even access my mail on cell phone at this hour, 350AM EST. I've called 3x, no resolution.
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Short Review for February 26, 2017

#1014176
1.0
Regular increase in rates, constant issues with cable quality, not fair-feel they are taking advantage of the market
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We live in a rural area. Every night this week both the internet and TV have gone out. I go to college fulltime online. I do 90% of my college work in the evening as I work and do an internship for college. I was in the middle of taking a timed statistics quiz and lost...
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I was told by the sales department that the Astros channel (Root Sports) was a part of their package. I signed up with Spectum because of this information. Now all of my old equipment has been taken apart, my lines disconnected and I now learn there is no Root Sports....
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1.6
I didn't like
  • Lying to me
  • Company policy
#1031861
Reply to reviews
Whole street cable out, called and was told they would have to hear from two others on the street to call it an outage?!? WTH!! The service is out every day, sometimes a few seconds and other times for hours! Customer Service is Awful!!! Another thing they will change...
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rollo2016
rollo2016

Charter is not known for it's great customer service. If you like talking to someone in the Philippines or who-knows-where in broken English, then Charter is for you! The lev...

Thank you so much for bringing Charter to my street. You have awesomely dug up holes in my yard, with no warning, blocked my driveway and road. Made me late for work and stopped my children from playing outside on the only pretty day of their spring break, which ends...
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rollo2016
rollo2016

You might want to post your complaint on a website where other customers of Charter air their complaints: www.charter-sucks.com. In your situation, I suspect Charter has sub...

cannot get off their mailing list and all the mailings contain the "To reduce Spectrum direct mail, visit spectrum.com/dmopout This address has not existed in the 2 years I have tried it. What can you say about a company, when you cannot help them save money and...
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Charter Communications - Chater Communications practicing EXTORTION
Charter Communications invaded my browser with a "Terms and Conditions" multiple page Contract - a team of attorneys would take months to sift through....taking away my rights as a consumer. My internet, phone and cable has been not working on and off for a week....
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Absolutely the worst customer service of any company that I have ever worked with. That's saying a lot...I lived in Miami, FL for 20 years where customer service does not exist! Have been trying to get service (internet/television) at my home for more than 4 weeks....
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