filters
state:
Show
city:
Show
category:
Show
product:
Show
lightning struck the phone box outside my house on july 20 2017 around 3:20 pm. i only have charter phone so i went online that nite and requested a appointment after we troubleshooting on line they decided that it needed a service repairman made appt. for between 3-4...
Read more
Anonymous
cb5705

In our case "charter" was out next day after our weather event, but refused to repair so we could have telephone -- for another six days. We changed out for cellular home pho...

1.3
#1077656
Reply to reviews
On 07/21/2017, I had the best, most helpful, and knowledgeable person to help me since I have been with Charter. I explained the problem with the internet/wifi being out for weeks and being very very weak for months and she actually cared. She go us setup for...
Read more
#1077613
Reply to reviews
Had appointment, tech did not show up, no call to let me know they were running late. I called and was told they would escalate it, hello, someone was supposed to be here an hour ago. I left my job to meet the person who never showed up. I wonder if I don't pay the...
Read more
#1076018
Reply to reviews

Charter Communications - Buyout contract information

Charter Communications
#1077964
I also have spectem buyout contract an they do give you the run around.i am in my 7 month an jave not heard from them i call no answer.i need answer
Comment Be the first to start a discussion
Show

Charter Communications - ALWAYS OFF

Charter Communications
#1076778
I have never had good anything with Charter Spectrum Internet or with their Cable. They can never keep it on long enough for me to finish a show! It's always disconnecting and reconnecting. I would advise ever getting this if you ever want to watch a show or movie all the way through at least once-and don't even try to touch gaming with this ***!
Comment Be the first to start a discussion
Show

Charter Communications - Worst customer service ever. Shame on regulators for merger

Charter Communications
#1076757
1.1
Prices increased significantly for internet and cable. Promo foe new customers only. Screw existing patrons who helped them build their business. Limited options. Att required bundle internet with direct tv. Skybest required bundling with their phone service. Regulators GFY! You are scumbags just like monopolies you authorize.
Comment Be the first to start a discussion
Show

Charter Communications - Service down again

Charter Communications
#1074100
1.9
Every other night I lose service around 12:30 a.m., why am I paying for no service? Your monolopy forces me to use your service, no other provider in this area. We plan to sell our house and buy in area where charter is NOT internet provider!
Comment Be the first to start a discussion
Show
I am struggling with my bills right now. I had a payment bounce and I am not sure why. So, I got on and paid it again as soon as I was told it bounced. I got online and chatted with a Cody he said that If I paid the payment that was bounced it should turn my services...
Read more
2.6
#1073692
Reply to reviews
July 2016 I was granted a 48-month promotion at a price of $170.72 for the entire 48-months. I even have this in an email as proof. April 2017, I received my bill and it jumped to $187.17 so I called and spoke with a person by the name (? On spelling) Laterrie. She...
Read more
1.0
I didn't like
  • Raising rates
  • Going against promotional agreement
#1073297
Reply to reviews
Not only do they fill up my mailbox every other day with junk adds, but the guy they have in Powell WY, will ignore signs that say No soliciting! I have a nice big sign right at eye view center of my door, he practically had to knock on it! I open the door, he starts...
Read more
Anonymous
cb5705

Of course "charter" spends more on direct mail and telemarketing than it would have cost them to give our household a better rate. We asked them four times, before ditching t...

1.0
Cody, Wyoming
I didn't like
  • Salesman ignoring my no soliciting sign
  • Salesman going door to door
  • Filling up my mail box with junk mail
#1071774
Reply to reviews
I have been a client of (Time Warner) for more than 20 years. 3 years ago, I decided to work with your Retention Department in order to keep my bill in a certain amount. I gave back equipment, reduced my TV service, and even BOUGHT a $250 modem in order to keep my...
Read more
1.0
I didn't like
  • Customer service
#1071720
Reply to reviews
I don't have problem with my charter spectrum services at all until today 7/7/17 at 10am. My cable, internet & phone are not working. So since there is no internet our house alarm is also not working. This is the only day off I have this week so I'm hoping to enjoy...
Read more
#1071349
Reply to reviews
Months of asking them to put our summer residence service on hold talking to MANY different customer service representatives and being repeatedly assured that each would put our service on hold, only to be called monthly to be told we were way behind on our bill for...
Read more
1.4
#1069391
Reply to reviews
Im now on my third week and fourth attempt to get a Spectrum in-house tech (per Spectrums request) to do our TV, Internet and Phone service installation because all our wired Ethernet and coax connections converge at the FiOS modem/router in the attic. Why they said I...
Read more
ceetee9x_58
ceetee9x_58

Amazing! Why on earth did pissedconsumer.com strip out all the punctuation marks from my review? Not even your prompts could handle any "special characters." This is 2017 a...

2.7
I didn't like
  • Poor customer service and careless about customer time wasted
#1067731
Reply to reviews