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I have never had a good experience here- not one time- they are always a hassle- they never have good customer service- I have the internet because they don't have any local competition- they give decent introductory rates and than if you are a long time loyal existing...
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h.kitchener
h.kitchener

Charter has never been known for really good customer service. I have their internet only as I see no need to pay for cable TV service when I can just stream anything I want ...

1.0
#1104617
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I started to attempt installation of this service 30 days ago, still no success. Installation is on a property about 120 miles away and I have been out there 3 times now expecting to have an installation completed. What happened was; during a water pipe installation,...
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h.kitchener
h.kitchener

Take your complaint about Charter to the local government officials who have, supposedly oversight as all cable companies are regulated and licensed by the state and local mun...

2.1
#1104598
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I had a promotion for internet and phone 49.99 and 19.00 charter talked me into adding tv if I didnt like it I could go back to my old promotion of 49.99 and 19.00 well after a week I told them I wanted my old promotion back guess what we cant do it if you want...
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Anonymous
cb5705

So it's now your turn to burn them. Leave phone in-place temporarily, then port your number into Vonage or some other service. Your rates will probably be comparable for the...

I liked
  • Promotion for internet and phone
  • Internet and telephone service
I didn't like
  • Being lied to
#1100832
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Charter Communications - Instable Router

Charter Communications
#1098665
Need to get new router
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Charter Communications - Gold Package

Charter Communications
#1095855
3.6
Details
I have what they call the legacy gold package.. so in order to upgrade to the new gold package, which includes the pac 12 channels it costs $2.00 more. But I have to pay my past due bill which isn't due until 9/21 to upgrade. Seriously?
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Charter Communications - Rectum Cable has gone over the top

Charter Communications
#1092764
1.1
Details
My wife has had to call nine times just to get help turning on the t.v. They charge more and give nothing. They get huge cash flow for nothing. We are cancelling tonight. I encourage every customer (victim) to do the same. When she eventually got connected to someone who could have cancelled the service, he hung up. We are still stuck with it.
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Charter Communications - Reasons Union Will Come To Deland Florida

Charter Communications
#1086249
3.1
Details
All my boss does is yell at me at all of us he wont teach us anything and just knows how to yell. Every employee who has quit tells our hr person about his behavior yet nothing changes his initialls are CL. This is why they want someone to represent us because management will not. I ask you get this under control before union comes to town.
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Reliability
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FIRST OF ALL I CALLED 3-4 MONTHS AGO TO GET MY CABLE CHEAPER SO THEY TOOK SEVERAL CHANNELS AWAY AND I AM STILL GETTING BILLED THE SAME I CALLED A FEW WEEKS AGO THE REP I TALKED TO SAID HE WOULD SEND IT ON AND NOT TO PAY MY BILL UNTIL I HEARD BACK I NEVER HEARD BACK AND...
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I didn't like
  • Awful customer service
#1098186
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I recently switched from Frontier Communications, which is probably the worst cable provider on the planet. In two years, they could never get my bill right or provide internet service above 15MB. As Charter is my only other option in the area, I'm finding they aren't...
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1.0
I liked
  • Internet speed
I didn't like
  • Hidden fees
#1098113
Reply to reviews
Filed on : August 28 2017 Filed by : Madhu Garg 241 Oak Knoll Dr Glendora CA 91741 Filed against : Spectrum Complaint Description: got spectrum cable tv 2wks ago,still no services.I am spending 6-7hrs of day on phone with all false promises excuses lies that includes...
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2.0
I liked
  • Most miserable
I didn't like
  • Fraude
  • Lies
  • Extremly poor customer servic
#1093529
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Bad customer service at some of Spectrum stores in SGV area stinks. They have been rude, sarcastic, Ill tempered, and most recently there was a rude, *** called "esteban" that was behind the counter at the Spectrum store in Pasadena CA. You can find a better type of...
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2.3
I didn't like
  • Store reps in the sgv ca
  • Your store rep esteban was real rude j e r k in pasadena
  • Service to the residence keeps going out
#1089179
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We cannot turn on our f---ing tv. Phone jail lasts forever. Sneaky price hikes. The most unethical company in America. We have to call every night to get our t.v. to turn on. And we have missed a whole 30-minute show waiting for a live person. This one is in the...
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1.0
#1085239
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I called two weeks before moving to a new address to verify that they service the address. I was told that they had an account on file for the home and that services would be available. When I called to transfer services, I was told that the address was not serviceable...
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Anonymous
cb5705

Your town or city has a committee which negotiates a new contract with "charter" every five to ten years. Kindly let this committee know you can't get service. That gives th...

1.6
I liked
  • Field technician
I didn't like
  • Customer service lies to you
  • Get transfered multiple times before getting the right person
  • Spend tons of time on hold
#1083160
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Highly Dissatisfied with the service and billing dispute. I was charged a service call fee when I request a technician to tell me about some crossed wires after an installation that was not there before the installation. When I called after seeing the charge the first...
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I didn't like
  • Billing practices
  • Excuses
  • Lies to sign up
#1081850
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