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1.7 Based on 190 reviews
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  • Customers like
    • Internet is only good thing 6
    • Some people on phone are ok 4
    • Picture 3
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    • Very poor customer service 19
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My father passed away on 6/25/2016 and when going to check on his estate. The person who we paid to maintain the property moved in the home and sayd everything is his. "He" has the alarm code. I went with the sheriffs who are having go threw the eviction process. But what I cannot understand is how is this person allowed to have services at a address and use my fathers own alarm service to squatt and trespass in the home and steal property. I... Read more

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Charter sure wants their payments on time for sure! While not making it a point to credit their customer base for down time in service. Having to call with a problem/tech support is a joke! Feel like a prisoner as all these companies are just in competing for a extra dollar. I think we all should boycott and find other options. Greed has taken over the business. This is not my first rodeo with Charter, and there poor customer service!Wow cant... Read more

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This is to alert you to the fact that NBC on Charter channels 4 and 793 had tiling, freezes, audio drop outs and total program loss starting on 9/21/2016 at 12:30 AM for more than half an hour. The same things started happening at 8:15 PM today, 9/22/2016 and have been continuing thru 11:30 PM. Please note that NBC on channel 6 has not been affected. This seems to indicate that there is a connection problem between NBC and Charter... Read more

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Charter cable gave me a 3year price 103.00 a month they installed it on a sunday i got a text tuesday night at 10:00 pm saying i owed them a extra 09.95 a month so wed morning i got all there boxes together and took it to charter office and canceled all services and all the wires behind my tv was a mess charter sucks and if you get internet it goes to your cell phone and they can get all your info from your phone i guess Read more

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i live in El Paso Texas, Spectrum merged with time warner cable and commercials have been coming out stating that it will be better and all this and that, Well this is all ***. The only way to get a decent deal is to be a new customer. However, if you are an excisting time warner customer then they basically turn you over, bend you down and stick you where the sun don't shine. They will charge you twice as much as you are paying for their... Read more

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Service is poor, servicemen are not qualified to install. Damaged my home, wifi is spotty at best for EXTREME INTERNET....HA...

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since March my service gets interupted everyday when I change the channel I HATE CHARTER there stock holders need to be held accountable! If someone walked into a board meeting and told them they are going to lose millins they would listen . Thier service is absolutely horrible. Read more

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I just wanted to commend the artistic designer of your latest commercial. Bravo I cannot stop singing the jingle in my head lol!!!

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The price for Charter is constantly going up complete with Charter's inferior service I can't tell you how many cable boxes which I had replaced & the service techs are always here trying to rectify the issues & never do The Tv will freeze, internet is down & the tv will automatically reboot which takes at least 20 minutes to reboot!! How can they increase their monthly fees with VERY BAD SERVICE City of Worcester should give the tax payers... Read more

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I went to Charter in Athens Ga on July 1st, paid my fees and setup for an install. To this day I still do not have Charter cable. One promise after another and still no install. I called to the hot line many times and got the run around each time with no real information. I went back to the Athens office and was told the main had to be extended and then they would be out for the drop connection. Well the main has been extended and still no drop.... Read more

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