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In April, i switched to Spectrum and filled out the buy out form. They bought my DTV contract that I paid $100 early cancellation fee and promised I would get that back. STILL DON'T HAVE IT??????????????????????????????????????????????? I've called Spectrum twice and...
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2.8
#1048280
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I've been having issues with my cable shutting down, resetting on its own, and going incredibly slow off/on for the last two months. I posted a question on my community Facebook asking if anyone is having issues. I have close to 20 comments (all negative) in less than...
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#1047656
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applied for internet service and was told a job presurvey was needed. A contract engineer game out and determined an extension of their facilities would be needed to provide service but saw no reason why we would have any problem getting service. almost 3 weeks later I...
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1.0
I didn't like
  • No one called me to inform me of outrageous cost
#1047631
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Charter Communications Customer Care Review

Charter Communications
#1045999
1.0
I had a guy in a beat up car show up at my house walked around it left a message st the door to get equipment.. Then came by lster in the day scared my children..this is bullcrap!!!!
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Short Review for April 22, 2017, Pc_bad_quality

Charter Communications
#1037822
1.3
If it is not the volume dropping out, it is the scrambled picture. When will this bad service company get it right.
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Charter Communications Internet Service Review

Charter Communications
#1014664
1.3
Ever since Brighthouse became Spectrum, my internet service has dropped dramatically. I can't even access my mail on cell phone at this hour, 350AM EST. I've called 3x, no resolution.
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Short Review for February 26, 2017

Charter Communications
#1014176
1.0
Regular increase in rates, constant issues with cable quality, not fair-feel they are taking advantage of the market
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I have had cable tv for years and this is the worse. We like to watch the westerns on the western channel but can never watch a show threw without it going off. Don't you people Know that we are paying for this and we are not getting our money's worth. The quality is...
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2.2
#1043011
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I have been doing business with Charter Communications in the Richlands, NC, area since October of 2003. Charter has always advertised, and spoke of their Internet speed being 60 Mbps. I have computer tested this speed on many occasions over the years, and the overall...
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2.2
#1041220
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The man behind me was also making a payment & he voiced his concern since the box was removed and we had to wait in line. Finally, at 12:09 pm was given a receipt. When I arrived home, there was a call from Spectrum reminding me of my unpaid bill. I phoned today &...
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rollo2016
rollo2016

Charter not only has sporadically-good customer service but an apparent over-abundance of programmers unable to develop an email system that is reliable or customer-friendly.

I didn't like
  • Customer service
#1041098
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I live in Denton County Texas and the San Antonio Spur are 300 miles away for our town. Their game was not carried on any TV station. Not sure what changed, but I would of rather watched the Spurs game vs the other shown (OKC vs Houston). If more than 1 playoff game...
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4.1
#1039419
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We've had Charter phone service for almost 20 years, with decent service. We recently moved our office. First they told us that they couldn't transfer our old number to the new address. The new numbers they gave us were switched - the main number rang on the fax line,...
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2.4
#1036344
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We live in a rural area. Every night this week both the internet and TV have gone out. I go to college fulltime online. I do 90% of my college work in the evening as I work and do an internship for college. I was in the middle of taking a timed statistics quiz and lost...
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1.0
#1031893
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I was told by the sales department that the Astros channel (Root Sports) was a part of their package. I signed up with Spectum because of this information. Now all of my old equipment has been taken apart, my lines disconnected and I now learn there is no Root Sports....
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1.6
I didn't like
  • Lying to me
  • Company policy
#1031861
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