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Charter consistently provides the worst customer service I've ever experienced. In February 2008 our cable/HD failed. When calling to report the problem I experienced long delays, multiple transfers, repeating the same information over and over. After repeated...
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#115105
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Charter Cable is one of the meanest and rudest companies that I have ever had the misforture to deal with. It's impossible to talk to an AMERICAN. They try to convince you that they are "your friendly neighborhood cable company". HA!! I have never been so...
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#114582
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I closed my bank account with one bank and switched to another. I terminated the debit payment function from the closed account one month before my next Charter payment was due, opting to pay them manually. Charter debited my closed account anyway. I was charged, by...
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We run a wireless network in the house and recently upgraded our charter internet to a faster connection. Everything was fine for two months. After that the internet connection went out. We called customer service and were told that because we upgraded our service we...
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Charter is a big piece of garbage! Too many hidden fees They proudly tell you they are the ONLY company and you have no choice They use different websites, people, .. to tell you different prices: the cheapest when you order but the highest when you get and bill They...
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Anonymous
Adean DeArman

I cancel charter and should have received an $88 refund where I had paid for one month in advance when I took charter. Well it has been four months and I have not received an...

Anonymous
Jackie

i agree completely with all the negative comments on Charter. I never post reviews or comments on these type of forums, but in this case I had to make the exception! They char...

#113734
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Every month the bill has a different amount !!! Very poor customer service & unprofessional! DO NOT GET CHARTER COMMUNICATION FOR YOUR CABLE TV OR INTERNET ACCESS. They get you first on a promotion package & double the prices after 6 months and there is nothing...
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Anonymous
ziggy

we cant trouble shoot for customer we only have 9 minutes to help you and sell you something if we transfer we get dinged if we stay on phone to fix your problem we get dinged...

Anonymous
ziggy

you ought to work for them its pure ***

#113100
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Charter advertised cable/internet package for first time user: monthly charge advertised as $79.99 for first year with free installation. Previous suscriber lived in my apt--they charged me for installation because previous tenant had Charter service at my apt address...
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#112891
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I have always paid my bill online, since they do not send me paper bills. My January bill had a $25 fee, which then I discovered my December internet payment did not process. I called Charter, the 1st rep. said to call my bank, and if there was a reasonable...
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Anonymous
Charter is a joke!!!

i feel ya.i payed a tech my payment when he came to fix my cable service and he didnt document or turn my check in after a week.my services were disconnected.i called a rep. a...

Anonymous
pamela wood

I recieved an automated message from charter stating my payment did not go through. I called charter customer care (CC) and they stated that there must be a stop on my credit...

#112828
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69.00 package deal is surely NOT worth it,,,they keep changing whats basic cable and whats premium without telling anyone. when i called to complain, they say 'its a premium channel" when last week it wasnt! when you call for directory assistance, they charge...
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Anonymous
debra jean ward

i want someone out here at 6728 old brick rd to fix my phone and cable immediately the guy came yesterday and did a half *** job said he couldnt hook it up in the living room ...

Anonymous
icanspell!

Hello...we all have to pay the taxes in the country we live in 69 bucks is awesome for all 3...I can\'t get that in my area, so I wouldnt cry about it. If you want more chann...

#111523
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What ever happened to channel ala-carte? Charter does it again, raising fee $2.00 a month. Out of 78 channels offered, four or five are worth watching. It costs $30.00 a month extra just to get Fox News, but we also have to pay for a catholic channel,spanish channel...
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Anonymous
melissa

i have been with charter for 4 months, they have no dvr or on demand in this area. we pay over $60 for very few channels. i have had to make 7 service call appointments and th...

#107846
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