filters
State:
Show
City:
Show
Product:
Show
Show

Charter Communications - How hard is it to activate new modem?

Last night at about 9pm I first contacted them as I tried to activate my new high-end modem with router. They couldn't get it to work. So today I returned the Router and picked one from the list on their website of routers that had tested and recommended. They can't get this one to work either. I've called at least 10 times, probably more. I still have no internet, and the best they can do is MAYBE tomorrow. This is unexcussble.
1.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1365732
Reply to reviews
Last year after some snow and could not get tv for days. I called charter. I had ,had charter years ago and liked until they wanted to double my bill a month. We got charter in Jan. and in September ,we changed again to another company because all charter does is...
Read more
I didn't like
  • Service
  • Incompetance
  • Any thing
#1365706
Reply to reviews
So the Charter/Spectrum on-demand was not working (again) so I thought this time I would try to help them out and call in the error code using the number provided on screen with the error message. Here's what happened: first I had to listen to a directv ad, then I had...
Read more
1.9
#1362578
Reply to reviews
They raised my rates again,tv now is $ 90.97 AND EVERY CHANNEL IS CRAP, I HAVE CALLED TO COMPLAIN MANY TIMES. THEY ARE RIPPING US OFF AND THE FCC DOES NOTHING. MOVIES ARE REALLY OLD,ON DEMAND SUCKS, SAME OLD MOVIES ROTATED FROM MOUTH TO MOUTH,YOU CALL TO COMPLAIN AND...
Read more
Anonymous
cb5705

Broadcast TV has been particularly bad this past Summer. Maybe try a TV antenna and see if you can get channels. So long as people keep giving their money to charter speckedcu...

#1361981
Reply to reviews
My tv went out suddenly... nothing on any channel while I was sitting there watching.. So I went online to report the problem. The automated chat wench said there is an outage in your area.. blah blah blah... If there were an outage, the internet wouldn't work. I...
Read more
Anonymous
Anonymous

theres still an outage since thurs nite. its now sunday 3.35am

#1361622
Reply to reviews
Show

Charter Communications - Lack of programming

For months-all reruns, nothing fresh and new; and now,middle September and still can’t believe I’m paying for nothing. Same thing, same movies day after day week after week; same same-WTF!!!!!!! Mad as ***
#1355117
Reply to reviews
Show

Charter Communications - Nasty gram

Disruption of cable. Tonight the disruption was for cable update without prior customer notification. Call to find out why required an auto pilot computer conversation which led to a disconnect and never speaking to an actual customer service rep. Customers in the area of disruption should not be charged for today.
#1354181
Reply to reviews
My bill keeps going up , and i get different stories, about my bill .im always paying on the bill, but they seem to not care to work with me , even with me paying on it,. I m really not liking charter at all . I got charter thinking they would be great ,ummm nope not...
Read more
Anonymous
suziodonn

OMG - This is the same thing that is happening to me. Raised my rates 7 times in the last 18 months. I never get an explanation. They talk in cicles. I have filed with public ...

1.0
#1353708
Reply to reviews
Charter Communications - Screw You Date
I received a disconnect notice for Sept 12 for a bill that was due Aug. 17th. Their stated policy says if your account is 30 days past due they will send you a notice on your next bill. That 30 days is counted from the day the bill is printed, not the actual due date....
Read more
1.6
#1351786
Reply to reviews
Show

Charter Communications - Cable has been out this makes 2 times I'm pissed

Sunday evening at 7 called they just dropped the calls
#1351396
Reply to reviews