I just received notice that on my credit report there is a charge off from Charter Communications through a company called Diversified Consultants. I have not had any dealings with this company for about 5 years.
I had cancelled service through them after it took 5 days and multiple phone calls to get a repairman out to switch out my router. The guy even stated he'd probably have to come back out soon as he was just replacing it with another router he just picked up from another location. I told him to just take it all back, called the company and cancelled my service. I made sure my final bill was paid in full.
I have not heard anything from this company until now. Also I called Diversified Consultants and they would not even give me information on their company when asked.
Product or Service Mentioned: Charter Communications Account.
Reason of review: Bad quality.
Monetary Loss: $272.
Preferred solution: Full refund.
I liked: And will never use this company.
I didn't like: Overbilling, Delay in service, Delay in repairs, Do not care about consumers.