Product: Charter Communications Customer Care Clear all filters (45 of 45 reviews match)
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Charter Communications - Slow and still waiting on service

Business class service. Voip not working 18.4+% packet loss. Waiting 6 calendar days and counting for repair. Did not show for yesterdays window.
1.4
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Product
Charter Communications Customer Care
#1174664
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Launch live chat I'll connect you with a live rep in a moment.First, please enter your first name. re account number ################ from jaafari73@charter.net to tennille.chisolm@charter.com priorityescalationteam@chartercom.com cc sent 12 j Thanks, and your last...
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1.0
Product
Charter Communications Customer Care
#1167414
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Cancelled my internet service.Received a bill. Called and they said it was a mistake- will receive refund in 4-6 weeks. Six weeks later and no check, I called and they told me it was a mistake - I will not get a refund. Ridiculous. I asked why didn't I receive notice...
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Charter Communications Customer Care
#1162459
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Charter Communications - On demand not updated since 9/30/17

Called customer service and was told they are aware of the problem and on demand is free anyway. Very frustrating since my bill keeps increasing
Product
Charter Communications Customer Care
#1111314
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Bad customer service at some of Spectrum stores in SGV area stinks.They have been rude, sarcastic, Ill tempered, and most recently there was a rude, *** called "esteban" that was behind the counter at the Spectrum store in Pasadena CA. You can find a better type of...
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2.3
Product
Charter Communications Customer Care
I didn't like
  • Store reps in the sgv ca
  • Service
  • Your store rep esteban was real rude j e r k in pasadena
#1089179
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I called two weeks before moving to a new address to verify that they service the address.I was told that they had an account on file for the home and that services would be available. When I called to transfer services, I was told that the address was not serviceable...
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Anonymous
cb5705

Your town or city has a committee which negotiates a new contract with "charter" every five to ten years. Kindly let this committee know you can't get service. That gives th...

1.6
Product
Charter Communications Customer Care
I liked
  • Field technician
I didn't like
  • Get transfered multiple times before getting the right person
  • Will not take responsabilty for thier mistakes
  • Spend tons of time on hold
#1083160
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lightning struck the phone box outside my house on july 20 2017 around 3:20 pm.i only have charter phone so i went online that nite and requested a appointment after we troubleshooting on line they decided that it needed a service repairman made appt. for between 3-4...
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Anonymous
cb5705

In our case "charter" was out next day after our weather event, but refused to repair so we could have telephone -- for another six days. We changed out for cellular home pho...

1.3
Product
Charter Communications Customer Care
#1077656
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On 07/21/2017, I had the best, most helpful, and knowledgeable person to help me since I have been with Charter.I explained the problem with the internet/wifi being out for weeks and being very very weak for months and she actually cared. She go us setup for technician...
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Product
Charter Communications Customer Care
#1077613
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I am struggling with my bills right now.I had a payment bounce and I am not sure why. So, I got on and paid it again as soon as I was told it bounced. I got online and chatted with a Cody he said that If I paid the payment that was bounced it should turn my services...
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2.6
Product
Charter Communications Customer Care
#1073692
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Not only do they fill up my mailbox every other day with junk adds, but the guy they have in Powell WY, will ignore signs that say No soliciting!I have a nice big sign right at eye view center of my door, he practically had to knock on it! I open the door, he starts...
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Anonymous
cb5705

Of course "charter" spends more on direct mail and telemarketing than it would have cost them to give our household a better rate. We asked them four times, before ditching t...

1.0
Product
Charter Communications Customer Care
I didn't like
  • Salesman ignoring my no soliciting sign
  • Filling up my mail box with junk mail
  • Not being able to contact them through email
#1071774
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