Product: Charter Communications Customer Care Clear all filters (0 of 48 reviews match)
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I was supposed to receive my buyout check in 2 to 3 weeks and i'm still waiting now i have a big bill I have to pay out of my pocket to Direct TV and I live on S.S. so I don't have that kind of money really disappointed with spectrum !!! I would have never agreed to...
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Charter Communications Customer Care
#1223363
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Charter Communications - Customer service

Never got through to them. I was contacted by email that there was something wrong with my credit card. Wanted me to put too much personal info online. You can call me about the problem
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Charter Communications Customer Care
#1221120
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Charter Communications - Cannot get buyout check

Have called several times to check on buyout money. Have been told that it was approved but they said didnt have correct address. Have lived in house 25 years. Representative said that dept would call me to know exactly what information they needed. This been going on for a month
3.5
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Charter Communications Customer Care
#1210427
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Charter Communications - Slow and still waiting on service

Business class service. Voip not working 18.4+% packet loss. Waiting 6 calendar days and counting for repair. Did not show for yesterdays window.
1.4
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Charter Communications Customer Care
#1174664
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Launch live chat I'll connect you with a live rep in a moment.First, please enter your first name. re account number ################ from jaafari73@charter.net to tennille.chisolm@charter.com priorityescalationteam@chartercom.com cc sent 12 j Thanks, and your last...
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1.0
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Charter Communications Customer Care
#1167414
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Cancelled my internet service.Received a bill. Called and they said it was a mistake- will receive refund in 4-6 weeks. Six weeks later and no check, I called and they told me it was a mistake - I will not get a refund. Ridiculous. I asked why didn't I receive notice...
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Charter Communications Customer Care
#1162459
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Charter Communications - On demand not updated since 9/30/17

Called customer service and was told they are aware of the problem and on demand is free anyway. Very frustrating since my bill keeps increasing
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Charter Communications Customer Care
#1111314
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Bad customer service at some of Spectrum stores in SGV area stinks.They have been rude, sarcastic, Ill tempered, and most recently there was a rude, *** called "esteban" that was behind the counter at the Spectrum store in Pasadena CA. You can find a better type of...
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2.3
Product
Charter Communications Customer Care
I didn't like
  • Service to the residence keeps going out
  • Your store rep esteban was real rude j e r k in pasadena
  • Store reps in the sgv ca
#1089179
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I called two weeks before moving to a new address to verify that they service the address.I was told that they had an account on file for the home and that services would be available. When I called to transfer services, I was told that the address was not serviceable...
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Anonymous
cb5705

Your town or city has a committee which negotiates a new contract with "charter" every five to ten years. Kindly let this committee know you can't get service. That gives th...

1.6
Product
Charter Communications Customer Care
I liked
  • Field technician
I didn't like
  • Customer service lies to you
  • Get transfered multiple times before getting the right person
  • Will not take responsabilty for thier mistakes
#1083160
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lightning struck the phone box outside my house on july 20 2017 around 3:20 pm.i only have charter phone so i went online that nite and requested a appointment after we troubleshooting on line they decided that it needed a service repairman made appt. for between 3-4...
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Anonymous
cb5705

In our case "charter" was out next day after our weather event, but refused to repair so we could have telephone -- for another six days. We changed out for cellular home pho...

1.3
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Charter Communications Customer Care
#1077656
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