Product: Charter Communications Customer Care Clear all filters (42 of 42 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Bad customer service at some of Spectrum stores in SGV area stinks.They have been rude, sarcastic, Ill tempered, and most recently there was a rude, *** called "esteban" that was behind the counter at the Spectrum store in Pasadena CA. You can find a better type of...
Read more
2.3
Product
Charter Communications Customer Care
I didn't like
  • Service
  • Service to the residence keeps going out
  • Rude serivce
#1089179
Reply to reviews
I called two weeks before moving to a new address to verify that they service the address.I was told that they had an account on file for the home and that services would be available. When I called to transfer services, I was told that the address was not serviceable...
Read more
Anonymous
cb5705

Your town or city has a committee which negotiates a new contract with "charter" every five to ten years. Kindly let this committee know you can't get service. That gives th...

1.6
Product
Charter Communications Customer Care
I liked
  • Field technician
I didn't like
  • Customer service lies to you
  • Will not take responsabilty for thier mistakes
  • Get transfered multiple times before getting the right person
#1083160
Reply to reviews
lightning struck the phone box outside my house on july 20 2017 around 3:20 pm.i only have charter phone so i went online that nite and requested a appointment after we troubleshooting on line they decided that it needed a service repairman made appt. for between 3-4...
Read more
Anonymous
cb5705

In our case "charter" was out next day after our weather event, but refused to repair so we could have telephone -- for another six days. We changed out for cellular home pho...

1.3
Product
Charter Communications Customer Care
#1077656
Reply to reviews

Charter Communications - On demand not updated since 9/30/17

#1111314
Called customer service and was told they are aware of the problem and on demand is free anyway. Very frustrating since my bill keeps increasing
Comment
Show

Charter Communications - Complaint about a guy coming to the house for equipment

#1045999
1.0
Details
I had a guy in a beat up car show up at my house walked around it left a message st the door to get equipment.. Then came by lster in the day scared my children..this is bullcrap!!!!
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Charter Communications Customer Care Review

#998202
1.1
Details
They have the worst customer service I have ever experienced. Since yhey took over Time Warner a couple of months ago, they've had to come to my house three times to fix things, more than Time Warner was in my house the six years I had their service. If you have problems, reach out to the FCC and file a complaint. This company needs to straighten up, or they don't deserve to be on business.
Comment
Show
Billing Practices
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty

Charter Communications Customer Care Review

#990356
Worst company ever to deal with, they wear you down to the point you just want to kill your self cause they keep asking you questions you couldn't possibly know the answer, why ? No good reason except they don't want to assist you with your issues. Terrible,terrible,terrible--- ain't nobody got time fo that ... they suck suck suck
Comment
Show
On 07/21/2017, I had the best, most helpful, and knowledgeable person to help me since I have been with Charter.I explained the problem with the internet/wifi being out for weeks and being very very weak for months and she actually cared. She go us setup for technician...
Read more
Product
Charter Communications Customer Care
#1077613
Reply to reviews
I am struggling with my bills right now.I had a payment bounce and I am not sure why. So, I got on and paid it again as soon as I was told it bounced. I got online and chatted with a Cody he said that If I paid the payment that was bounced it should turn my services...
Read more
2.6
Product
Charter Communications Customer Care
#1073692
Reply to reviews
Not only do they fill up my mailbox every other day with junk adds, but the guy they have in Powell WY, will ignore signs that say No soliciting!I have a nice big sign right at eye view center of my door, he practically had to knock on it! I open the door, he starts...
Read more
Anonymous
cb5705

Of course "charter" spends more on direct mail and telemarketing than it would have cost them to give our household a better rate. We asked them four times, before ditching t...

1.0
Product
Charter Communications Customer Care
I didn't like
  • Filling up my mail box with junk mail
  • Salesman going door to door
  • Not being able to contact them through email
#1071774
Reply to reviews
Months of asking them to put our summer residence service on hold talking to MANY different customer service representatives and being repeatedly assured that each would put our service on hold, only to be called monthly to be told we were way behind on our bill for...
Read more
1.4
Product
Charter Communications Customer Care
#1069391
Reply to reviews
Instead of calling me and leaving a VOICE MAIL.They called my phone over and over and over. I did not answer as I did not know what financial Management services was. That's all caller ID had.. AS they couldn't reach me.. They somehow. I am not sure how. Found my...
Read more
1.9
Product
Charter Communications Customer Care
I didn't like
  • Management of billing
#1055235
Reply to reviews
I Did Not Get My buy Out Refund # 170502 -000836 Dated On May 2 2017 Trentes Moxley Acc #8245120021033 please let me know why .email tmoxley5141@gmail.com Refund Due To Changing To charter From Dreictv please let me know why I did no get whit I was told I wolu d get If...
Read more
Anonymous
Pamela Perkins

my name is Pamela Perkins I send a copy of the Buy Out Form and a copy of my bill from Direct TV but have not receive a check from Charter please let me know in my email when...

3.4
Product
Charter Communications Customer Care
#1054336
Reply to reviews
Thank you so much for bringing Charter to my street.You have awesomely dug up holes in my yard, with no warning, blocked my driveway and road. Made me late for work and stopped my children from playing outside on the only pretty day of their spring break, which ends...
Read more
rollo2016
rollo2016

You might want to post your complaint on a website where other customers of Charter air their complaints: www.charter-sucks.com. In your situation, I suspect Charter has sub...

1.0
Product
Charter Communications Customer Care
#1031201
Reply to reviews