Product: Charter Communications Installation Clear all filters (32 of 32 reviews match)
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I called Charter/Spectrum mid-summer 2017 to get a line installed for a new construction house on a long driveway.I was told they couldn't do that ahead of time and I needed to wait until I could occupy the home. So I did that and now Charter/Spectrum tells me the...
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Anonymous
Doug

The final step of the cable installation finally took place on Thursday Nov 9, 2017. The installer showed up at 6 PM and was there until 10 PM. He needed to place a box on th...

Anonymous
Doug

I am not sure if this review process helped my situation with Charter Spectrum, or my call to customer service to request an improved delivery of services,... but, the very ne...

3.9
Product
Charter Communications Installation
I liked
  • Kept me informed of various issues with the installation
I didn't like
  • Did not allow me to order installation early
#1115287
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I am new to Charter, Charter is the only cable option in new home.First, they sent me an email offering free installation the day after my service was installed, I paid $40 for installation. So, I called and they said we're sorry but we can't refund the charge. I pay...
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Anonymous
Bubba

Some of my issues are resolved; however, my box starts flashing on and off and I have to reboot my box regularly to stop it; the last time I rebooted my DVR didn't work for tw...

1.0
Product
Charter Communications Installation
#932538
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Charter Cable was supposed to service my fathers assisted living facility last week and when the tech came out they said they couldn't do it and that they would have to get a supervisor out the next day to install the cable.After a weeks time we have battled charter to...
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Anonymous
Anonymous

Now they are stating that Charter is not available for his facility! Answer me this, how could Charter not be available to his room when the entire facility only uses Charter?...

2.4
Product
Charter Communications Installation
#860622
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Charter Communications Installation Review

#729861
1.0
Details
The worst install I have ever seen in my life they put a huge box right in the middle of my ext of my house took the old box down left holes. The installer did not know what he was doing. I would not recommend charter at all !!!!!!
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I have asked to have installation 2 times each time they just take the order say they can install then call and cancel.I am in Real Estate I need charter and I live in a rural community to don't have any other choices and want them to send someone will take their...
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2.8
Charter Communications Barnardsville, North Carolina
Product
Charter Communications Installation
I didn't like
  • Not caring about customers
  • Disregard for business issues with email
  • Advestisments
#834348
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Charter Communications Installation Review from Saint Peters, Missouri
Charter Communications Installation Review from Saint Peters, Missouri
Charter Communications Installation Review from Saint Peters, Missouri
Charter Communications Installation Review from Saint Peters, Missouri
Charter Communications Installation Review from Saint Peters, Missouri
Charter Communications Installation Review from Saint Peters, Missouri
OMG the cable installer was as dumb as mud he was asking me were the cables were to be found.He drilled 11 holes into my siding after I told him several times I didn't want a lot of holes in the siding and gig rigged a clamp to the side of power box left wires exposed...
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1.8
Product
Charter Communications Installation
#833202
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Currently there is an employee at our new house to install cable and Internet. He has been walking around looking at where to put the cable lines and acting like he doesn't know what he is doing. He has asked my fiancé multiple times how to feed the wire through and if...
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Product
Charter Communications Installation
#813985
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Charter installed service and 2 months later said they had to come back to install an upgrade in the boxes which would not work much longer. This service was in a vacation home where I was unable to be there to accommodate their needs as I would have to take the day...
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Charter Communications Curry, Alabama
Product
Charter Communications Installation
I didn't like
  • No follow from techs that come
  • No compensation for faulty product
  • Cable services
#801677
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Charter, as we all know, is a very fast and reliable service. No one can compete with their prices (for their speeds). The problem with Charter isn't that they are un-reliable, or have slow speeds / high prices, their problem is their attitude. They know that they are...
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2.6
Charter Communications Manton, Michigan
Product
Charter Communications Installation
I liked
  • Internet speed
  • Unlimited bandwidth
I didn't like
  • Billing cycle
  • Customer service
  • No loyalty to existing customers
#760783
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My recent experience with Charter; particularly their Customer Service, was horrible and the worst service anyone could imagine as they lie to get new customers and get nasty when the customers caught their lies and falsifying advertised service packages. All I can...
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Product
Charter Communications Installation
#747084
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So here is how these f*****s work. On 9/16/15 I had a "technician come to my house and install a box. Since I had dogs I told him to wait a minute while I put my dogs into the garage so that he could do his work, When he was finished (knowing that I had dogs) He left...
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1.0
Product
Charter Communications Installation
#708042
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