Product: Charter Communications Internet Service Clear all filters (198 of 198 reviews match)
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Charter Communications - Talking to a useless AI

Just trying to get some information on why your internet speeds are barely half what i pay for and why when there are 2 or more devices connected the internet gets so bad that it is unuseable
1.3
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Missoula, Montana Province
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Charter Communications Internet Service
#1224579
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I reported an Internet sporadic connection issue on 01/26/18.On 01/27/18, technician arrived as scheduled between 8:00 and 9:00 am. After troubleshooting, he came to a conclusion that the signal coming from the pole is very high/strong, which is causing the problem....
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2.1
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Charter Communications Internet Service
#1182917
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Charter Communications - Internet service consistently drops out.

Our internet service stops and restarts randomly to slow service down. Steaming stops and phone jumps from wifi to 4G durning normal use. Charter claims if we upgrade we would not see stoppage.
1.0
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Charter Communications Internet Service
#1176511
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Charter Communications - Spectrum Charter is as bad as it gets!

This company has the most unreliable Internet service. In fact, the only thing you can rely on is it being out of service about half the time you need it!
1.0
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Charter Communications Internet Service
#1168524
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Charter Communications - Terrible

The most important college football day of the year, New Years Day, and the games all pause multiple times. This causes some plays to be missed. Why not prepare for the large number of people streaming games. This never happened during the regular season. Poor planning on Charter's part.
1.2
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Charter Communications Internet Service
#1160033
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Charter Communications - Unsatisfactory

No wifi .. service on and off for months.. called they sent tech out 4 times took off work each time still problem not resolved..cant pay bills on line,no land line service, home security system affected.. not a happy customer..will consider switching to get better service. NOT HAPPY AT SPECTRUM
1.1
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Charter Communications Internet Service
#1148573
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Charter Communications - Worst customer service I've ever encountered

I've had nothing but problems with their internet service. I'm constantly having to reset the modem, usually having to even unplug the coax to get it to reconnect. Every time I call I have to suffer through the worst automated system on the planet with an average of twenty minutes wasted just to get to an actual person. It's clear charter has no respect for its customers
1.0
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Charter Communications Internet Service
#1117969
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I have contacted them over and over again and have spoken to several different people.I had internet only at first, no problems whatsoever. Then they said that o can get the phone and internet for a month free at no charge whatsoever and if I don't like it I can...
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Anonymous
Anonymous

Well it sounds like you had a problem but messaged it all wrong this makes no sense at all

Anonymous
Anonymous

Sounds like Russell dean

1.0
Product
Charter Communications Internet Service
I liked
  • Internet speed
  • Internet
I didn't like
  • Going against promotional agreement
  • How they have hidden fees once you bundle
  • Customer service
#1116955
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I have had charter for years.I work from home and rely on my internet for work. I finally decided to switch to charter business all the advertisement looked to good to pass up. But of course it was. I was not told how much my bill would go up. It took 4 trips and 3...
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2.6
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Charter Communications Internet Service
#1113542
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If its charter it is broken, and they don't care..cable outages, Internet outages and constant poor service and rude behavior.They don't even give you a way to follow up to ensure you can get help. There contract workers blame the organization who blames the...
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Charter Communications Internet Service
#1110942
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