Product: Charter Communications Phone Service Clear all filters (35 of 35 reviews match)
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today our business phones are down for the 19th time since we made the mistake of signing up with Charter Spectrum Business. Its always in the afternoon. Its really amazing to behold how bad our experience has been. looking for a company that can deliver stable...
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Anonymous
cb5705

For the benefit of others reading, don't ever go with cable telephone if you need your phone reliably. This is true of all major cable companies, not just charter. Once elec...

1.4
Product
Charter Communications Phone Service
#1028037
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We recently switched from ATT to Charter Spectrum for our Veterinary Business phone/internet provider.We have been extremely disappointed with their service (esp. phone). Only had their service since Jan of 2016 and our phones have been down for several hours to days...
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2.6
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Charter Communications Phone Service
#948811
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Recently, without warning our telephone system stopped working properly.My office contacted Charter on at least 4 separate times to address the problem, and we were told each time that the problem was "on our end." It was not on our end, so the problem persisted for...
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Charter Communications Phone Service
#890941
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Charter Communications Phone Service Review

#633524
1.3
Details
Charte suck cutomer service on phone blowes. Everyone on front line is a++++
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I called Charter cable today because the winds knocked the line off, they tried to tell me over the phone that was not my line that fell and then started to laugh at me when I told him yes it was and he wanted to know how it still worked even though it was off the pole...
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Charter Communications Lennon, Michigan
Product
Charter Communications Phone Service
#811244
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I understand that if you get the customer to the right department it makes the process more simple but it took me over 6 minutes just to get to the initial process of getting to the right department then sub department and then sub sub department. Why can't a person...
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Charter Communications Phone Service
#703225
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Internet and phone out on a daily basis(two to three) Television outages on a daily basis. I have lived in many states across the USA and Charter is the worst. Comcast,Direct T.V,and many other providers are superior to Charter. I would not recommend Charter...
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1.0
Product
Charter Communications Phone Service
I didn't like
  • Very poor customer service
  • Excuses
#607138
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My mother's latest Charter cable bill had 6movies billed that in no way were ordered by my mother. The Amazing Spiderman, Dr. Seuss, etc... Customer service at Charter would not consider that the charges were unauthorized and took a very hard line against her. The...
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Anonymous
Aero12

Did you ever consider that reps only have so much in their power to do what they are allowed to do? The only way that the movies can be orderes is via the remote in the house...

1.4
Product
Charter Communications Phone Service
I didn't like
  • Very poor customer service
#548004
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Being organized and trying to take care of business correctly, I arranged a cut off date to stop my cable TV/phone/internet services which I have had for two years at my apartment. I am in good standing, and we made final payment arrangements, etc. and the day to pick...
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Anonymous
cb5705

Unfortunately charter.com doesn't care if you lose phone service. We found out July 7 2014 when they refused to reinstall our feeder line -- we didn't even care if TV feed go...

3.6
Product
Charter Communications Phone Service
#535727
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Had many internet outages. Even wrote letter to local Charter office with detailed dates and times my internet was out. Received arrogant phone call: our system does not show these outages. I did get a one month credit though. Now, every time I call about outages, and...
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Anonymous
***

I think its the most sorry company i ever seen ever please do not get charter rip off money hogs 500 dollars in the first month for what a problem every time u turn around man...

Product
Charter Communications Phone Service
#525611
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I am in the group of people who had Bresnan - then Optimum - now Charter Communications for phone/internet/cable in Montana (also covers CO, UT & WY). Today is a Sunday and I wanted to *add* a service to my channel lineup. After getting bounced around on the web to...
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Anonymous
EasyPeasy

Just say "help" or any unrecognizable word to the automated Charter female voice. After saying this 3 or 4 times She/It gets you a LIVE customer representative to speak to. Ea...

Anonymous
anon

No clue what you are talking about. I've called Charter on the weekend before. They are open 7 days a week until 2am EST. If you would have picked up the phone and made the...

Product
Charter Communications Phone Service
#450044
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