Manufacturer: Charter Communications Category: Technical Support Clear all filters (14 of 14 reviews match)
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Had appointment, tech did not show up, no call to let me know they were running late.I called and was told they would escalate it, hello, someone was supposed to be here an hour ago. I left my job to meet the person who never showed up. I wonder if I don't pay the...
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Charter Communications Technical Support
#1076018
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The Charter cable internet service has been down for four days. Two service calls have resulted in nothing. This is a business as well as a church. There is no access to payroll (ADP), online registering, banking, etc... Charter would not even allow our Business...
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1.7
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Charter Communications Technical Support
#1059445
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The Spectrum Techs Show Up To Work On A Line At The Pole They Blocked My Drive Way They Cussed Me Out Was Disrespectful To Me And My Family I Asked Them To Leave He Continued To Cuss And I Went Into My Home He Then Left I hope This Is not What We Have To Look Forward...
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Charter Communications Technical Support
#1013787
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Charter Communications - Not good technical support service.

#1062409
My TV internet and phone has went out and Charter is telling me that it will be three days before someone could come out and fix the problem totally unacceptable.
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Charter Communications Technical Support Review

#670897
Placed and order today 7/23/15 a technical was supposed to be here 10 to 12 noone never showed up. Reschedule it for 3 to 5 still noone never showed up. U call and they ALWAYS behind. They have 99 excuses. Im a new customer and this is what u get. Poor service
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I went to Charter in Athens Ga on July 1st, paid my fees and setup for an install.To this day I still do not have Charter cable. One promise after another and still no install. I called to the hot line many times and got the run around each time with no real...
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Charter Communications Technical Support
#909719
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My cable and internet went out at 6:am so I called Charter and was told there was trouble in the area and it would be repaired within the hour, got back home at 6:pm and still not fixed. When I called back I was told they could not send a tech out till 6 or 7:pm the...
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Charter Communications Drexel, North Carolina
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Charter Communications Technical Support
#897989
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Customer service reps try to be helpful.Seems like the problem is the system they have to work with! Having to give ALL info to each tech support person as you work your way up the chain of command is ridiculous! Tired of "outages in your area" messages. For supposedly...
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1.0
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Charter Communications Technical Support
#887452
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Got a call that a data leak coming from house, made the appointment for tech to come out he worked on the problem for hours.By the time we want it to watch tv it wasn't working, the box was set to zero, so I called again the only appointment they had was for Monday....
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Charter Communications Technical Support
#873217
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I am surprised at the amount of negative reviews.In southere CA Charter id #1 in service . When I have a problem with cable box I call for help and have never received bad service. The technician will stay on line until it is corrected. I am technically deprived yet...
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4.2
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Charter Communications Technical Support
#825860
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I don't have charter but deal with it daily for other tenants. If you can find out who your district manager is it would help. The district Technical ops manager for the Hickory and Boone area in North Carolina is Leno B Smith. his email is leno.smith@charter.com Cell...
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Anonymous
Aero12

How about trying the automated in some place quiet?! You know...when I call my ELECTRIC company...or my car financing company...I HAVE to go through the automated system...I ...

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Charter Communications Technical Support
#527985
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Got tired of always loosing Dish service during any form of rain and decided to go back to Charter. After the first cancelled install appointment I shoud have RUN!! 1St trip, cancelled, they had to have a boom truck, can't install. 2nd trip, no boom truck, have to have...
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Charter Communications Vestavia Hills, Alabama
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Charter Communications Technical Support
#502729
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