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Charter Communications - Pissedconsumer

Problem resolved so I'm not pissed #1413808
#1412816
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Charter Communications in New York, New York - Cable is out

Contacted them waiting for resolution
3.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1412812
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Charter Communications - Cable is out

Might b rebooting. Will have to wait until I can if TV works
#1412808
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Every since Spectrum Cable took over the TWC services and billing, they have continously increased our billing by 25% each year for the past 4-years now... The Spectrum Cable scam is their claim in "No Contracts", which has turned-out to be their ability to increase...
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Anonymous
Charter Employee

Well since Spectrum just took over TWC in May 2016, it wouldn't have been for the past 4 years. When you have a promotion roll off at the end of 12 months, you would see an in...

Anonymous
StuckInWisco

Not sure what services you all have(cable, internet, how many DVR boxes, etc) but when you call customer service you want to talk to either the "sales" guys or immediately ask...

#1412532
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I had at&t/direct tv, charter/spectrum said they would buyout both. They paid the lessor of the 2 $135.00 leaving me to pay the $225.00 for direct! Called and called and called, everyone said we'll look into it. 7 months later still no word. They never intended to look...
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3.1
I liked
  • Internet and phone
I didn't like
  • Will not take responsabilty for thier mistakes
#1405801
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I was locked in at a rate of $29.99/month for tv, phone, and internet. Well, I purchased a home and moved, still in the charter area. Now I was told if I move, this deal moves with me, well guess what, it didn't. I am now having to pay more for LESS...
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Anonymous
Charter Employee

This is called a promotional rate, and since Spectrum is a no contract company, in the terms of service you agreed to when you got your service, we advice that pricing can cha...

Anonymous
cb5705

One point that isn't so minor: the $29.99 is a teaser rate rather than a locked-in rate. When it is in effect, that's only for the first year. Make any changes to your package...

1.0
I didn't like
  • Scam artist stealing memory
#1405131
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Charter Communications - Billing

Great service! 5 stars review definitely
#1404821
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Charter Communications - Spectrum.net/security-suite sends letters to your customers for fraudulence
Spectrum.net/security-suite sends letters to your customers for fraudulence. I think that you need to act against it. This site may send thousands of letters to fraud your customers for account #, telephone #, user ID and passwords. The site claim a "botnet" malware...
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Anonymous
cb5705

The URLs you have printed and in the image are valid, so your computer(s) probably are running a botnet. Eventually charter spectrum will shut off your service if you don't fi...

#1400937
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I had Spectrum internet at 49.99 per month. I called and added a streaming package they were offering. After trying the package I called to cancel. They said they would take care of it, but got disconnected. I received another bill where the package had not been...
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2.1
I didn't like
  • Not being advised of their policies
#1398729
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Why are the channel logos so tiny? Whoever designed this is seriously in the wrong line of work. I have to put on my glasses when I change channels. It’s horrible. So slow moving. Five or six second delay when I click on the channel. Very annoying. Hey Spectrum, do you...
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Anonymous
Morgan

this is a public forum, not Spectrum's website. Spectrum does not control how many words are needed to be in your review. the website is pissedconsumer.com. take that up with ...

#1397349
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