Charter Communications - Crooks
Worst company EVER! They should lose their license and business revoked! Spectrum
by going over my statement with me ended up disconnecting my Time Warner Cable Grandfathered account Of 200 MB
down to 100MB with out my consent or knowledge until I noticed next the day problems with my internet.
When calling back to notify them they said they were sorry but the Grandfathered was deactivated and the
account could not be reactivated do to those codes no longer being in existence
in the take over. The only thing they could do to get my speed back is to take
me to the newer 400MB account at a higher price. I did not ask to lose what I
had and I requested to have which was taken off with out my consent to be reactivated. They said they can
only upgrade now. Why should I pay for their mistake? Unfortunately their claim is
they have no way to override their mistake. Lowering my speed to make it inoperable and then trying to upgrade me at a higher price is illegal. I asked to talk to corporate office and they said they don't have any way to do that. I found it on the internet and called corporate they said they would not allow me to talk to anyone there and if the people that screwed up couldn't fix it neither could they. I called Corporate back again in hopes to talk to someone else. After telling my story to her she just hung up on me. Very professional don't you think? I am going to contact the Better Business Bureau and every other agency until they make this right. You can't make mistakes on their end and end up charging the customer more for it. To many mergers giving these type of company's a monopoly where they can pull these type of tactics.
Reason of review: Poor customer service.
Monetary Loss: $250.
Preferred solution: Price reduction.
Location: 215 Industrial Blvd, Tullahoma, TN 37388, USA
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Please avoid publishing any personal information and promotional content
I just posted above you . that is the character of this company so nothing they do shocks me