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Summary of Charter Communications Customer Service Calls

380 TOTAL CALLS
85% SUCCESSFUL CONNECTIONS
04:51 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Charter Communications to Ask about:

Payments and Charges:

  • “Unknown charge”
  • “Check to see if bill is paid.”
  • “Previous bill”

Staff:

  • “Service issues”
  • “I want a new service”
  • “No service”

Cancellation:

  • “Cancellation”
  • “Too cancell all acounts and profile”
  • “Need to cancel service”

Account:

  • “Received a call about a past due balance”
  • “We paid our account and it keeps asking to upgrade the channels we should already have”
  • “Hbo account”

Cards:

  • “Received an email that my credit card needed updating.”
  • “New debit card”

Website/ Application:

  • “Internet problems, on only your Web site”

Product/ Service quality:

  • “Home phone not working”

Other:

  • “I need a tv box for my bed room”
  • “Important”
  • “Were is my equipment”

About Charter Communications

Top 5 Charter Communications Services

Internet Service, Tv Service, Bundle, Customer Care, Phone Service

Top 5 Charter Communications Products

Tv Guide, Account, Installation, Commercial, Internet Installation

Top 5 Likes about Charter Communications

Internet is only good thing, Telling them off, Some people on phone are ok, Internet speed, Couple of their reps were fine but never followed up

Top 5 Dislikes about Charter Communications

Very poor customer service, Very poor customer service, Service, Excuses, Poor customer service and careless about customer time wasted

Summary

Charter Communications, Inc. is a large telecommunications company that provides their services under the branding of Spectrum. It was founded by Barry Babcock, Jerald Kent, and Howard Wood in 1993. Its headquarters is based in Stamford, Connecticut, United States. Charter Communications offers the following products: Spectrum TV, Spectrum Internet, Spectrum Voice, Spectrum TV App, HD & DVD. Available packages are as follows: Triple Play Select, Triple Play Silver, and Triple Play Gold. All packages combine TV, Internet, and phone services. There are no contracts. Charter Communications provides a 30-day money-back guarantee. Customer service is provided by phone and e-mail during normal business hours.

Charter Communications reviews and complaints

Charter Communications is ranked 178 out of 1807 in Telecommunications category

Area Served

USA

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Products and Services Sold by Charter Communications