Charter Communications Contact Information

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Summary of Charter Communications Customer Service Calls

574 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
05:09 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact Charter Communications to Ask about:

Payments and Charges:

  • “To pay bill”
  • “Charges me a amount $ 447 i dont know noting about it”
  • “Charges”

Staff:

  • “Service went out”
  • “Transfer service”
  • “Ending services”

Activation/ Cancellation:

  • “Cancellation”
  • “Cancel service appointments for today at 10:00-11:00.”
  • “Nba league pass digital activation”

Account:

  • “Verify account”
  • “Add another account”
  • “Need my WiFi password”

Website/ Application:

  • “App”
  • “Internet problems, on only your Web site”

Cards:

  • “Received an email that my credit card needed updating.”
  • “New debit card”

Request for Information:

  • “Received a call about a past due balance”

Product/ Service:

  • “Home phone not working”

Other:

  • “Support”
  • “Appiontment”
  • “Stop”

Charter Communications Rating Stats

1.8 out of 5 stars
based on 375 reviews
See all 1067 reviews

Rating stats

  1. 195 reviews
  2. 108 reviews
  3. 43 reviews
  4. 19 reviews
  5. 10 reviews

About Charter Communications

Top 5 Charter Communications Services

Internet Service, Tv Service, Bundle, Customer Care, Phone Service

Top 5 Charter Communications Products

Tv Guide, Account, Installation, Commercial, Internet Installation

Top 5 Likes about Charter Communications

Internet is only good thing, Telling them off, Some people on phone are ok, Internet speed, Couple of their reps were fine but never followed up

Top 5 Dislikes about Charter Communications

Very poor customer service, Very poor customer service, Service, Excuses, Trying to communicate with rep

Summary

Charter Communications, Inc. is a large telecommunications company that provides their services under the branding of Spectrum. It was founded by Barry Babcock, Jerald Kent, and Howard Wood in 1993. Its headquarters is based in Stamford, Connecticut, United States. Charter Communications offers the following products: Spectrum TV, Spectrum Internet, Spectrum Voice, Spectrum TV App, HD & DVD. Available packages are as follows: Triple Play Select, Triple Play Silver, and Triple Play Gold. All packages combine TV, Internet, and phone services. There are no contracts. Charter Communications provides a 30-day money-back guarantee. Customer service is provided by phone and e-mail during normal business hours.

Charter Communications reviews and complaints

Charter Communications is ranked 170 out of 1849 in Telecommunications category

Area Served

USA

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Charter Communications Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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