Charter Communications Phone Numbers and Emails

Toll-Free Number:

  • (888) 438-2427

Customer Service:

  • (314) 965-0555

Investors/ Franchising:

  • (203) 905-7800

Charter Communications Emails:

Investors/ Franchising
Media

Charter Communications Contact Information

Charter Communications Website:

Charter Communications Help Center:

Corporate Office Address:

Charter Communications Inc.
400 Atlantic St.
Stamford, Connecticut 06901
United States
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Charter Communications Rating Based on 447 Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Price Affordability
Diversity of Products or Services

Rating stats

Rating trend

Summary of Charter Communications Customer Service Calls

1.4K TOTAL
CALLS
05:16 AVG CALL
DURATION
30% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Charter Communications Customer Service?

Payments and Charges Question:

  • “A charge on my card”
  • “Bills”
  • “My bill”

Product/ Service Question:

  • “Email not working”
  • “Reconnecting with the equipment i still have and being i rolled”
  • “WiFi connectivity issues”

Staff Question:

  • “Services”
  • “No service”
  • “Need service upgrade”

Account Question:

  • “Need to recover email password”
  • “An account was sent to you for 13 I want to pay it”
  • “Overdue balance”

Activation/ Cancellation Question:

  • “Cancel service”
  • “Cancellation”
  • “Interne activation”

Request for Information Question:

  • “Question about auto pay”
  • “To ask about the debt I paid off”
  • “Questions about cable”

Website/ Application Question:

  • “Internet problems, on only your Web site”
  • “Cant order movie”
  • “App”

Cards Question:

  • “Change credit card I fo”
  • “Cable card”
  • “Received an email that my credit card needed updating.”

Return/ Replace Question:

  • “Where do I return my cable box after canceling?”
  • “Returning boxes”
  • “Need to return equipment”

Employment Question:

  • “Pay off the debt”

Other Question:

  • “I have a problem with my cable TV box”
  • “Collections”
  • “I didnt recognize your guys organization. I wanted to decline the inverstigation im completely aware of the phones i wasent sure of your company name”

About

Top Charter Communications Services

Internet Service, Tv Service, Bundle

Top Charter Communications Products

Tv Guide, Account, Commercial

Charter Communications Pros and Cons

Pros: Internet is only good thing, Some people on phone are ok, Telling them off, Price, Picture

Cons: Poor customer service, Very poor customer service, Service, Excuses, Scam artist stealing memory

Related Companies

Spectrum, Time Warner Cable, Bright House Networks, Roadrunner, Spectrum News

Summary

Charter Communications, Inc. is a large telecommunications company that provides their services under the branding of Spectrum. It was founded by Barry Babcock, Jerald Kent, and Howard Wood in 1993. Its headquarters is based in Stamford, Connecticut, United States. Charter Communications offers the following products: Spectrum TV, Spectrum Internet, Spectrum Voice, Spectrum TV App, HD & DVD. Available packages are as follows: Triple Play Select, Triple Play Silver, and Triple Play Gold. All packages combine TV, Internet, and phone services. There are no contracts. Charter Communications provides a 30-day money-back guarantee. Customer service is provided by phone and e-mail during normal business hours.

Charter Communications reviews and complaints

Charter Communications is ranked 305 out of 1665 in Telecommunications category

Area Served

USA

Payment Methods

VISA

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