Issues fixed by Charter Communications

Issue

Unresolved issues

Resolution

«Company fixed the issue and I have been provided with full refund. I contacted charter spectrum escalation team and after a few phone calls and my case being Passed along they were able to refund me $140 and as for the bill regarding “ unreturned equipment “ they researched and determined I was correct & never had their equipment. They removed they bill also !.»

by Yesica Ljx

Charter Communications Contact Information

Charter Communications Website:

Charter Communications Online Chat:

Corporate Office Address:

Charter Communications
12405 Powerscourt Drive
St. Louis County, Missouri 63131
United States

Other Info (opening hours):

Website redirects to https://www.spectrum.com/

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Charter Communications Rating Based on 441 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Price Affordability
Diversity of Products or Services

Rating stats

Rating trend

Summary of Charter Communications Customer Service Calls

1.2K TOTAL
CALLS
05:18 AVG CALL
DURATION
33% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Charter Communications Customer Service?

Payments and Charges Question:

  • “Unknown charge on credit report”
  • “Payment”
  • “Billing”

Product/ Service Question:

  • “Phone not working”
  • “Internet not working”
  • “Email not working”

Staff Question:

  • “To see about cell phone service on two iPhone 11”
  • “Service out”
  • “New service”

Account Question:

  • “Fraudulent account”
  • “I have hacked”
  • “Online account on hold”

Activation/ Cancellation Question:

  • “Cancel service”
  • “Cancellation”
  • “Interne activation”

Request for Information Question:

  • “I need help with my phone”
  • “Questions about equipment”
  • “Repair status”

Website/ Application Question:

  • “Internet problems, on only your Web site”
  • “Cant order movie”
  • “App”

Return/ Replace Question:

  • “Where do I return my cable box after canceling?”
  • “Returning boxes”
  • “Need to return equipment”

Cards Question:

  • “Cable card”
  • “Change credit card I fo”
  • “Received an email that my credit card needed updating.”

Other Question:

  • “Paying a debt”
  • “Internet”
  • “Problems setting up cable/internet”

About

Top Charter Communications Services

Internet Service, Tv Service, Bundle

Top Charter Communications Products

Tv Guide, Account, Commercial

Charter Communications Pros and Cons

Pros: Internet is only good thing, Some people on phone are ok, Telling them off, Price, Picture

Cons: Very poor customer service, Very poor customer service, Service, Excuses, Scam artist stealing memory

Related Companies

Time Warner Cable, Spectrum, Bright House Networks, Roadrunner, Spectrum News

Summary

Charter Communications, Inc. is a large telecommunications company that provides their services under the branding of Spectrum. It was founded by Barry Babcock, Jerald Kent, and Howard Wood in 1993. Its headquarters is based in Stamford, Connecticut, United States. Charter Communications offers the following products: Spectrum TV, Spectrum Internet, Spectrum Voice, Spectrum TV App, HD & DVD. Available packages are as follows: Triple Play Select, Triple Play Silver, and Triple Play Gold. All packages combine TV, Internet, and phone services. There are no contracts. Charter Communications provides a 30-day money-back guarantee. Customer service is provided by phone and e-mail during normal business hours.

Charter Communications reviews and complaints

Charter Communications is ranked 281 out of 1679 in Telecommunications category

Area Served

USA

Payment Methods

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