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Summary of Charter Communications Customer Service Calls

467 TOTAL CALLS
86% SUCCESSFUL CONNECTIONS
04:58 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Charter Communications to Ask about:

Payments and Charges:

  • “To pay bill”
  • “Charges me a amount $ 447 i dont know noting about it”
  • “Charges”

Staff:

  • “Transfer service”
  • “Ending services”
  • “No service”

Cancellation:

  • “Cancellation”
  • “Too cancell all acounts and profile”
  • “Need to cancel service”

Account:

  • “Received a call about a past due balance”
  • “We paid our account and it keeps asking to upgrade the channels we should already have”
  • “Hbo account”

Cards:

  • “Received an email that my credit card needed updating.”
  • “New debit card”

Website/ Application:

  • “Internet problems, on only your Web site”

Product/ Service quality:

  • “Home phone not working”

Other:

  • “Im paying for the HBO channels and I'm not getting them. Its been days”
  • “Sercice”
  • “Internet not working may be modem”

About Charter Communications

Top 5 Charter Communications Services

Internet Service, Tv Service, Bundle, Customer Care, Phone Service

Top 5 Charter Communications Products

Tv Guide, Account, Installation, Commercial, Internet Installation

Top 5 Likes about Charter Communications

Internet is only good thing, Telling them off, Some people on phone are ok, Internet speed, Couple of their reps were fine but never followed up

Top 5 Dislikes about Charter Communications

Very poor customer service, Very poor customer service, Service, Excuses, Trying to communicate with rep

Summary

Charter Communications, Inc. is a large telecommunications company that provides their services under the branding of Spectrum. It was founded by Barry Babcock, Jerald Kent, and Howard Wood in 1993. Its headquarters is based in Stamford, Connecticut, United States. Charter Communications offers the following products: Spectrum TV, Spectrum Internet, Spectrum Voice, Spectrum TV App, HD & DVD. Available packages are as follows: Triple Play Select, Triple Play Silver, and Triple Play Gold. All packages combine TV, Internet, and phone services. There are no contracts. Charter Communications provides a 30-day money-back guarantee. Customer service is provided by phone and e-mail during normal business hours.

Charter Communications reviews and complaints

Charter Communications is ranked 169 out of 1795 in Telecommunications category

Area Served

USA

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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