Charter Communications Contact Information

Toll-Free Number:

  • (888) 438-2427

Customer Service:

  • (855) 222-0102 Bright House Networks
  • (888) 901-0354 Charter
  • (800) 892-4357 Time Warner Cable
  • (866) 472-2200
  • (800) 581-0081

Investor Relations:

  • (314) 965-0555

Order new service:

  • (855) 243-8892 Time Warner Cable
  • (855) 839-4691 Check the status of your order
  • (888) 438-2427

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Currently you can call only US numbers.

Headquarters Address:

Charter Communications
General Inquiries 12405 Powerscourt Drive
St. Louis County, Missouri 63131
United States

Social Networks:

Summary of Charter Communications Customer Service Calls

648 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
05:20 AVG CALL DURATION
33% ISSUES RESOLVED

Customers Contact Charter Communications to Ask about:

Payments and Charges:

  • “A charge on my card”
  • “Billing issue”
  • “Charges me a amount $ 447 i dont know noting about it”

Staff:

  • “Need service upgrade”
  • “Resume vservice”
  • “Service went out”

Activation/ Cancellation:

  • “Canceling cable and phone service. Keeping internet.”
  • “I have cable from you.i need to shift my TV to another room.Are all rooms Activated?”
  • “Cancel service appointments for today at 10:00-11:00.”

Account:

  • “Check account”
  • “Verify account”
  • “Add another account”

Website/ Application:

  • “Internet problems, on only your Web site”
  • “App”

Cards:

  • “Received an email that my credit card needed updating.”
  • “New debit card”

Request for Information:

  • “Received a call about a past due balance”

Product/ Service:

  • “Home phone not working”

Other:

  • “I have smart T. V I want to hook up to my cable”
  • “Zip tied power line to tree”
  • “200”

Charter Communications Rating Stats

1.8 out of 5 stars
based on 383 reviews
See all 1085 reviews reviews

Rating stats

  1. 198 reviews
  2. 111 reviews
  3. 45 reviews
  4. 19 reviews
  5. 10 reviews

Rating trend

About Charter Communications

Top 5 Charter Communications Services

Internet Service, Tv Service, Bundle, Customer Care, Phone Service

Top 5 Charter Communications Products

Tv Guide, Account, Installation, Commercial, Internet Installation

Top 5 Likes about Charter Communications

Internet is only good thing, Telling them off, Some people on phone are ok, Internet speed, Couple of their reps were fine but never followed up

Top 5 Dislikes about Charter Communications

Very poor customer service, Very poor customer service, Service, Excuses, Trying to communicate with rep

Summary

Charter Communications, Inc. is a large telecommunications company that provides their services under the branding of Spectrum. It was founded by Barry Babcock, Jerald Kent, and Howard Wood in 1993. Its headquarters is based in Stamford, Connecticut, United States. Charter Communications offers the following products: Spectrum TV, Spectrum Internet, Spectrum Voice, Spectrum TV App, HD & DVD. Available packages are as follows: Triple Play Select, Triple Play Silver, and Triple Play Gold. All packages combine TV, Internet, and phone services. There are no contracts. Charter Communications provides a 30-day money-back guarantee. Customer service is provided by phone and e-mail during normal business hours.

Charter Communications reviews and complaints

Charter Communications is ranked 178 out of 1869 in Telecommunications category

Area Served

USA

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Charter Communications Stats

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Number of Calls

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