I have had Charter Communications since August of 2017. This has been the most horrendous experience I have EVER had with a company.
It has been a literal nightmare from the beginning. I was deceived into getting home phone service by being told it would be "thrown in" with my monthly price which would be good for three years. The internet speeds have never been as advertised. This has been checked and verified with a ISP speed test.
I live in an older home and have a limited number of receptacles and for some odd reason I only am allowed to use the one active cable line in my living room because the lines in other parts of the home are not " Working lines" I was told that I had to keep it in my living room because it would cost me for them to come out and activate the lines. Why was this not done during initial setup? This prevents me from using my air conditioner in the living room during this very hot -then cold-then hot again spring here in the south. What am I now paying 121 a month for really(they just increased it from 110 a month, even though my price is supposed to be good for 3 years???????) ?
Every time I contact customer service to resolve issues they are very unprofessional and argumentative. They have never heard the golden rule that the customer is always right! Because their customer relations seriously need some work. I am not sure how this company is still the big monopoly around my area.
Or how they are still in business! But I'm so down for a class action lawsuit because this company just spells DECEPTION and I'm tired of them taking my hard earned money and me getting in return.
Product or Service Mentioned: Charter Communications Internet Service.
Reason of review: Bad quality.