I have had three email accounts set up through charter for well over three years. When I moved from one location ( different zip codes) to other I was told my email would follow?
Well everything was fine until about four days ago. two account have been closed without an notification????? My wife and daughters account.
Then I try to give them new accounts and I only have standard permissions? Means you can't do that any more.
Try telling that to the robot......I go back into my account and (robot) says did I take care of your problem, and I say "NO WAY". Still no reply or a human contact. What is going on??? Automated it is not....
So what would happen if I did not pay my bill? Free service for three years.
When they call they can talk to my dog. Much more intelligent and friendlier.
Product or Service Mentioned: Charter Communications Account.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Price reduction.
I didn't like: Now only robot to talk to.