When I agreed to have Charter's all in one package the cable package was $60, internet and phone $29.99 each guaranteed for 12 months. Within 5 months the cable package has increased by $2.00.
I just chatted with customer service and was told that the tier price had increased and that the notice was included in my September and October billing statement. I explained repeatedly that the price was supposed to be guaranteed for 12 months. Enough!!
I told them to schedule a time to come and remove their equipment from my house. Do not trust them no matter what they guarantee you!
Product or Service Mentioned: Charter Communications Internet Service.
Reason of review: Pricing issue.
Preferred solution: charge the price that I was guaranteed when it wass installed.
Charter Communications Cons: Integrity.
Location: Lyman, South Carolina
Thank You for Your Reply! We are processing your message.