5.5K views
New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I recently moved to another state and closed my Charter account. I called to make sure I had paid the final bill I had received at my new address as with the stress of moving I was afraid I had forgotten and couldn't find it.

The woman says yes you have a balance due of $175. I didn't understand this as the last bill was for around $19 I asked her how this was possible and she informed me it was for the account I had closed in 2011. When I closed that account I remember having to drive 40 minutes to their office in Janesville WI as it was the closest one to turn in my equipment and paid my final bill. I never heard anything more after that and had even opened up the second account at the same address a couple years later.

Now they are claiming I owe them money that I don't! Her computer shows the date that I turned in my equipment but shows no payment for that date. I paid in cash and now years later I no longer have my receipt. So basically it looks like whoever was working the counter at their Janesville WI office in 2011 pocketed my money!

I find it very strange that I was able to start service with them again without a problem and no mention of the money they now claim I owe.

I just checked my credit report and it's on there. So now I have to decide if I should pay it again or wait the two years for it to drop off my report out of principle.

Reason of review: Problems with payment.

Monetary Loss: $175.

Preferred solution: Let the company propose a solution.

Charter Communications Cons: Lost record of my final payment.

Location: 11 Commerce Rd # 0, Newtown, CT 06470, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I got a bill from them for over 600 dollars and it was for next door I called them and said I've never had there cable I have never lived next door they said I'd have to pay it these *** are crazy I'd never have there cable it's not worth a penny a month I told them I'm going to get a lawyer she hung up on me that shows you what a *** company this is

Guest

If it's $175 even, that sounds like charge for a converter box or DVR. If you have receipt for the equipment you turned in, you could thereby prove you never owed this.

Charter Communications Reviews

  1. 245 reviews
  2. 123 reviews
  3. 46 reviews
  4. 25 reviews
  5. 13 reviews
Charter Communications reviews