Charter Communications Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
What's your story with this company?
Ask a Question About Charter Communications
Customers don't like
- Customer service
- Very poor customer service
- Service
Customers like
- Internet is only good thing
- Telling them off
- Some people on phone are ok
filters
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
We had the same problem with Charter. Two months and counting. Repeated attempts to contact, send information. Finally, contacted the BBB, filed a complaint. Within less than 24 hours. Case resolves, money on the way from an executive at Charter. More people need to...
Read more
Company wrote 0 public responses to the review from Dec 05.
Charter Communications - I had a great experience
I called support. The customer relations rep. walked thru what he could do remotely. We couldn't resolve the problem so he scheduled a repair person to look at it this coming Wed.
Company wrote 0 public responses to the review from Dec 03.
Charter Communications - Unknown charge on credit report
I have a new derogatory mark on my credit from this company. I need to know what it is for. I havent had any accounts made. Or used spectrum in over a year.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 03.
Charter Communications - Pissedconsumer
#1412808 Posting to say that my issue with the TV was resolved. Thank you Charter/Spectrum.
Company wrote 0 public responses to the review from Dec 02.
Charter Communications - Pissedconsumer
Problem resolved so I'm not pissed #1413808
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 01.
Charter Communications - Cable is out
Contacted them waiting for resolution
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 01.
Charter Communications - Cable is out
Might b rebooting. Will have to wait until I can if TV works
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 01.
Every since Spectrum Cable took over the TWC services and billing, they have continously increased our billing by 25% each year for the past 4-years now... The Spectrum Cable scam is their claim in "No Contracts", which has turned-out to be their ability to increase...
Read more
Company wrote 0 public responses to the review from Dec 01.
Charter Communications - B.s. payout
I had at&t/direct tv, charter/spectrum said they would buyout both. They paid the lessor of the 2 $135.00 leaving me to pay the $225.00 for direct! Called and called and called, everyone said we'll look into it. 7 months later still no word. They never intended to look into it!
Company wrote 0 private or public responses to the review from Nov 22.
Similar to Charter Communications
I was locked in at a rate of $29.99/month for tv, phone, and internet. Well, I purchased a home and moved, still in the charter area. Now I was told if I move, this deal moves with me, well guess what, it didn't. I am now having to pay more for LESS...
Read more
Company wrote 0 private or public responses to the review from Nov 21.
I didn't like
- Scam artist stealing memory
Select Reason
One point that isn't so minor: the $29.99 is a teaser rate rather than a locked-in rate. When it is in effect, that's only for the first year. Make any changes to your package...
Cable companies are losing subscribers big time as people are realizing that they are paying good money for channels they never watch and VOIP phone serve that is unreliable. ...