I have used Netflix, hulu sling TV, roku and literally never have had a problem streaming in 5 years. I have Charter Spectrum Internet service and TV and have experienced problems consistently over a 10 year period. When I am watching charter TV after a couple hours...Read more
I have been a Time Warner Cable Customer for ten years. Ten years ago for the same amenities I payed 70 bucks. Then it went to 100 bucks. Then from somewhere around 2015-now (Jan 14, 2018) I pay $180 dollars. That extra eighty bucks dips into our food money. We are a...Read more
Launch live chat I'll connect you with a live rep in a moment. First, please enter your first name. re account number ################ from firstname.lastname@example.org to email@example.com firstname.lastname@example.org cc sent 12 j Thanks, and your last...Read more
Charter Communications - Fed up!!!!!!!
For 2 1/2 yrs i have been complaining about my service. My tv the picture freezes cracks up. They say keep calling well i would be on the phone 24 7. I never get it resolved. Talked to supervisor he will send his best tech. Got 5.00 off my bill one time. So fed up. They just getting my 190.00 a month.
Charter Communications - Slow and still waiting on service
Business class service. Voip not working 18.4+% packet loss. Waiting 6 calendar days and counting for repair. Did not show for yesterdays window.
Charter Communications - Waiting 6 months
I will try again to get my check from switching from Direct TV in August. I wait 6 weeks than call again. January 21 is my 4th time trying to get my refund. The customer service person said "Really, i've never heard it taking this long!" Anyone else having this problem? I may try better business bureau next.
Charter Communications - Un informed
Service has been out all day a form of comunication would be nice. Also an autimatic way for charter to credit someone for known down time would be much appreciated. Instead of me having to call and beg for it and give an "estimated" time for it being down when chances are you know already.
My husband and I buy our cable and internet service from Spectrum, formerly Time Warner Cable. In March, 2017, I called Time Warner Cable/Spectrum to cancel our land line. That conversation is documented in our account notes. Last week, I opened our Spectrum bill when...Read more
- That they admitted their error
I didn't like
- That they refused to refund my overpaymet
Cancelled my internet service. Received a bill. Called and they said it was a mistake- will receive refund in 4-6 weeks. Six weeks later and no check, I called and they told me it was a mistake - I will not get a refund. Ridiculous. I asked why didn't I receive notice...Read more
I get all three spectrum products. First, let me share with you the "billing" issue. Since they've taken over last April, despite several repeated visits by their less than clean, and knowledgeable tech reps, (one of whom even had the gall to show up and ask me to lend...Read more
Charter, which is my internet pipe, has been blocking emails from my third party email host. This has been going on for 2 months, costing lost time and business. Third party email host has been very helpful, and indicated they have trouble with Charter and is blocking...Read more
I didn't like
- Anything about charter
I get a bill due dec 4th for 68 dollars. But then because i added services they add on more. But now i get late fees for not paying full ballance for what i added. Whats the point of there billing cycle if there gonna add more after the bill cycled, but put in on the...Read more
Charter is part of the Spectrum family of products that is handling our phone and also apparently handles the MyCheck services that Spectrum advertises as the funds that are received if you need a contract buyout to bundle with them. The contract buyout is a total...Read more
We had Time Warner for 2.5 years and despite Spectrum taking over the Time Warner office here and our contracts, they left us with an old more expensive contract. Never reaching out during the change over to offer current/older clients their updated packages. I guess...Read more
Do you have something to say about Charter Communications? What happened? What can we help you with?