Most helpful review
I have been waiting almost 6 months for my check . They said they would buyout my contract if I signed up. I did and now I can't get anyone to tell me when or if I will get a refund. It is a scam and I think they lied to me. Very poor customer service in this matter. ...
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78 comments
#2042919

I agree we are going through the same run around ! And now we still owe our old service excuses and promises that they don’t complete !

Surely there has to be something that can be done !?

I’m so sick of empty promises by spectrum paying them off ! I wonder what can seriously be done surly

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ID
#564302 Review #564302 is a subjective opinion of poster.
Location
Tennessee, United States
Service
Charter Communications Bundle
Cons
  • Lies of a promise
  • Very poor customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

I have a problem with my cable TV box

My issue has been resolved. Just got my bill and realized my bill has went up 28.00 in past 12 months. I will not be keeping charter n
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ID
#3660546 Review #3660546 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
New Reviewer

Debt collection

They cant find my old account with them but its on my credit report trying to pay off and cant get in touch with anyone about it
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ID
#3422918 Review #3422918 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
Debt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

I need to speak to a manager. My order was cancel. They will not use the credit card saying it was no good. But it was good enough to pay my bills there and used for there bills. I have someone who pays my bills for me as I get everything mixed up. Never did get a email saying it was cancel. The money has been charged to the credit card. No return on it. I want those phones.
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ID
#3298286 Review #3298286 is a subjective opinion of poster.
Location
Rice Lake, Wisconsin
Loss
$4000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

Order not sent. I need to talk to a manager. Credit card not honor but will use it to pay my bills there with no problem.
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ID
#3298269 Review #3298269 is a subjective opinion of poster.
Location
Rice Lake, Wisconsin
Cons
  • Do not give a person a chance
Preferred solution
Deliver product or service ordered

Inability to correct problem over two years plus!

Automatic answering is a waste of time. Trying to get to an agent is time-consuming, and irritating. When a support tech arrives, they go through the same routine and find nothing wrong. All lines have been replaced, and the cable box has been changed and upgraded to the latest model. Apparently, there is some kind of roadblock to reach anyone in a supervisory capacity that is cognizant of how the system is supposed to work, or cares.

User's recommendation: Go to another service provider!!

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ID
#3298034 Review #3298034 is a subjective opinion of poster.
Location
Canon City, Colorado

Telephone not working

I don't think I made a complaint about charter communications. If there is a complaint from me, please delete it. i am checking the box below so I can send this, but I did not read it.
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ID
#3291463 Review #3291463 is a subjective opinion of poster.
Location
San Jose, California
New Reviewer

My charge was disputed with spectrum

Charter Communications - My charge was disputed with spectrum
Charter Communications - My charge was disputed with spectrum
I cannot contact 11 charter Communications to dispute collection of my credit score. Spectrum Equipment was returned back in December 23 2020 I Talked with Spectrum they said I dont own any money. But how to fix my credit now ?
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ID
#3246568 Review #3246568 is a subjective opinion of poster.
Location
San Jose, California
Preferred solution
Fix my credit
New Reviewer

I called for the senior discount on the trip.silver pkg.@ 114.95 per month as per the site i was told no senior pkg. I read it to the operator she says no ! which is it. I

false advertisement. Customer service could not verify the info that your site says you offer. The site declares that the is a senior pricing, however the reps. Say there is not. The site is deceiving and needs to be corrected. This is from the site Charter Spectrum is one of the few internet providers offering a discount to seniors. The Spectrum Internet Assist program is available to any household in which at least one person is a member of the SSI program and is over the age of 65.

User's recommendation: try att.

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ID
#3214097 Review #3214097 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Pros
  • No comment
Cons
  • No comment
Preferred solution
confirmation on senior discounts/ if there are none correct the Info on line
New Reviewer

*** poor customer care service

Major failed cable company. Don't get me started on the company's failed try of being a "cable network".

User's recommendation: Turn away.

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ID
#3149784 Review #3149784 is a subjective opinion of poster.
Location
Southfield, Michigan
Pros
  • Non
Cons
  • All
Loss
$77
Preferred solution
For you to get real people at work
New Reviewer

HORRIBLE CUSTOMER SERVICE - TIME WARNER CABLE UNDER NEW NAME SPECTRUM

Time Warner cable is now branded Spectrum and owned by Charter Communications - all *** companies along with other US telecoms given regional monopolies. Horrible service and treatment of customers. Cant even check if there are internet outages without a song and dance with these *** They will lie to you about what plans are available and about pricing. Internet providers are required by law to offer low cost options- they HIDE THESE OPTIONS AND LIE ABOUT THEM UNTIL YOU FIGHT TOOTH AND NAIL.

User's recommendation: Avoid where possible.

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ID
#3126446 Review #3126446 is a subjective opinion of poster.
Location
Long Beach, California
Cons
  • Liars and crooks
  • Service to the residence keeps going out
  • Disregard for business issues with email

Worst company

This company with over charge for services that are *** poor some ppl are paying almost a 1000 for *** WiFi and cable

User's recommendation: Don’t work with charter or spectrum.

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ID
#3121659 Review #3121659 is a subjective opinion of poster.
Location
Laredo, Texas
New Reviewer

I need my phone now

Mon téléphone a été bloqué hier soir par une employées de Charter. Vous devez me téléphoner urgent je suis handicapée et seule.
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ID
#3072607 Review #3072607 is a subjective opinion of poster.
Location
Montreal, Quebec
Preferred solution
I need to be able to phone
New Reviewer

Unknown charge on credit report

I have a charge for $513 I'm not really sure why it's on there it's from two years ago I just had a spectrum account in Kentucky so I'm not really entirely sure why I have one from two years ago I haven't had a spectrum account until I moved to Kentucky I would like to have it removed if possible.
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ID
#3054704 Review #3054704 is a subjective opinion of poster.
Location
Marble Cliff, Ohio
Pros
  • No pros to speak of
Cons
  • Waiting time
Preferred solution
Full refund
New Reviewer

Identity theft

Billing for a non existent account, went to collections. Credit Karma notified me of collection from Charter communications
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ID
#3022096 Review #3022096 is a subjective opinion of poster.
Preferred solution
Collection notice removed
New Reviewer

I'm in Canada and apparently they dont have internet available for Canada

Hi I'm was talking to someone and I want to change my whole cell and internet company. Do you serve Canadian citizens? I like to become a customer.

User's recommendation: I'm trying to become a customer.

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ID
#2939076 Review #2939076 is a subjective opinion of poster.
Pros
  • Overnight delivery of modem and fast installation
  • That they admitted their error
  • Reliable home equipment

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