Unclaimed
Charter Communications Reviews
780K
CLAIMED LOSSES
1.2K
TOTAL REVIEWS
210K
PAGE VIEWS
4
ISSUES RESOLVED
Charter Communications Reviews
I have been waiting almost 6 months for my check . They said they would buyout my contract if I signed up. I did and now I can't get anyone to tell me when or if I will get a refund. It is a scam and I think they lied to me. Very poor customer service in this matter. ...
View full review
ID
Location
Tennessee, United States
Service
Charter Communications Bundle
Cons
- Lies of a promise
- Very poor customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
I have a problem with my cable TV box
My issue has been resolved. Just got my bill and realized my bill has went up 28.00 in past 12 months. I will not be keeping charter n
ID
Location
Tulsa, Oklahoma
New Reviewer
Debt collection
They cant find my old account with them but its on my credit report trying to pay off and cant get in touch with anyone about it
ID
Location
Philadelphia, Pennsylvania
Preferred solution
Debt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComplaint
I need to speak to a manager. My order was cancel. They will not use the credit card saying it was no good. But it was good enough to pay my bills there and used for there bills. I have someone who pays my bills for me as I get everything mixed up. Never did get a email saying it was cancel. The money has been charged to the credit card. No return on it. I want those phones.
ID
Location
Rice Lake, Wisconsin
Loss
$4000
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComplaint
Order not sent. I need to talk to a manager. Credit card not honor but will use it to pay my bills there with no problem.
ID
Location
Rice Lake, Wisconsin
Cons
- Do not give a person a chance
Preferred solution
Deliver product or service ordered
Inability to correct problem over two years plus!
Automatic answering is a waste of time. Trying to get to an agent is time-consuming, and irritating. When a support tech arrives, they go through the same routine and find nothing wrong. All lines have been replaced, and the cable box has been changed and upgraded to the latest model. Apparently, there is some kind of roadblock to reach anyone in a supervisory capacity that is cognizant of how the system is supposed to work, or cares.
User's recommendation: Go to another service provider!!
ID
Location
Canon City, Colorado
Telephone not working
I don't think I made a complaint about charter communications. If there is a complaint from me, please delete it. i am checking the box below so I can send this, but I did not read it.
ID
Location
San Jose, California
New Reviewer
My charge was disputed with spectrum
I cannot contact 11 charter Communications to dispute collection of my credit score. Spectrum Equipment was returned back in December 23 2020 I Talked with Spectrum they said I dont own any money. But how to fix my credit now ?
ID
Location
San Jose, California
Preferred solution
Fix my credit
New Reviewer
I called for the senior discount on the trip.silver pkg.@ 114.95 per month as per the site i was told no senior pkg. I read it to the operator she says no ! which is it. I
false advertisement. Customer service could not verify the info that your site says you offer. The site declares that the is a senior pricing, however the reps. Say there is not. The site is deceiving and needs to be corrected. This is from the site Charter Spectrum is one of the few internet providers offering a discount to seniors. The Spectrum Internet Assist program is available to any household in which at least one person is a member of the SSI program and is over the age of 65.
User's recommendation: try att.
ID
Location
Saint Louis, Missouri
Pros
- No comment
Cons
- No comment
Preferred solution
confirmation on senior discounts/ if there are none correct the Info on line
Companies Similar to Charter Communications
Frontier Communications
3318 Reviews
“April 1 st Verizon transferred to Frontier Internet, TV, On Demand, and voice or phone. I lost my Video...“
DIRECTV
13644 Reviews
“I and many others I know do not like the new format at all. It is a lot harder to read, among other...“
ATT
6809 Reviews
“Received regular postal mail today, 08/14/2013. Letter dated: August 10, 2013. Return address for this...“
Dish Network
2909 Reviews
“The whole purpose of having a DVR is to record programs while you are away or to record a program while...“
New Reviewer
*** poor customer care service
Major failed cable company. Don't get me started on the company's failed try of being a "cable network".
User's recommendation: Turn away.
ID
Location
Southfield, Michigan
Pros
- Non
Cons
- All
Loss
$77
Preferred solution
For you to get real people at work
New Reviewer
HORRIBLE CUSTOMER SERVICE - TIME WARNER CABLE UNDER NEW NAME SPECTRUM
Time Warner cable is now branded Spectrum and owned by Charter Communications - all *** companies along with other US telecoms given regional monopolies. Horrible service and treatment of customers. Cant even check if there are internet outages without a song and dance with these *** They will lie to you about what plans are available and about pricing. Internet providers are required by law to offer low cost options- they HIDE THESE OPTIONS AND LIE ABOUT THEM UNTIL YOU FIGHT TOOTH AND NAIL.
User's recommendation: Avoid where possible.
ID
Location
Long Beach, California
Cons
- Liars and crooks
- Service to the residence keeps going out
- Disregard for business issues with email
Worst company
This company with over charge for services that are *** poor some ppl are paying almost a 1000 for *** WiFi and cable
User's recommendation: Don’t work with charter or spectrum.
ID
Location
Laredo, Texas
New Reviewer
I need my phone now
Mon téléphone a été bloqué hier soir par une employées de Charter. Vous devez me téléphoner urgent je suis handicapée et seule.
ID
Location
Montreal, Quebec
Preferred solution
I need to be able to phone
New Reviewer
Unknown charge on credit report
I have a charge for $513 I'm not really sure why it's on there it's from two years ago I just had a spectrum account in Kentucky so I'm not really entirely sure why I have one from two years ago I haven't had a spectrum account until I moved to Kentucky I would like to have it removed if possible.
ID
Location
Marble Cliff, Ohio
Pros
- No pros to speak of
Cons
- Waiting time
Preferred solution
Full refund
New Reviewer
Identity theft
Billing for a non existent account, went to collections. Credit Karma notified me of collection from Charter communications
ID
Preferred solution
Collection notice removed
New Reviewer
I'm in Canada and apparently they dont have internet available for Canada
Hi I'm was talking to someone and I want to change my whole cell and internet company. Do you serve Canadian citizens? I like to become a customer.
User's recommendation: I'm trying to become a customer.
ID
Pros
- Overnight delivery of modem and fast installation
- That they admitted their error
- Reliable home equipment
Brands Related to Charter Communications
Spectrum
2021 Reviews
“Spectrum is now 3 companies merging into 1, Spectrum-Time Warner Cable-Charter Communications. This has...“
Bright House Networks
455 Reviews
“I have been a customer with Brighthouse since they were Time Warner and I am fed up with the service i...“
Spectrum News
17 Reviews
“Why does Spectrum News intentionally feature overweight unattractive females as news announcers? Its...“
Oceanic Time Warner Cable
10 Reviews
“, THEY DEMAND SOCIAL SECURITY NUMBER OR DATE OF BIRTH. WITH NO GUARANTEE OF SECURITY“
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Charter Communications
I agree we are going through the same run around ! And now we still owe our old service excuses and promises that they don’t complete !
Surely there has to be something that can be done !?
I’m so sick of empty promises by spectrum paying them off ! I wonder what can seriously be done surly