Highly Dissatisfied with the service and billing dispute.I was charged a service call fee when I request a technician to tell me about some crossed wires after an installation that was not there before the installation.
When I called after seeing the charge the first time I was told it was credited off the account. After discontinuing the service due to did-satisfaction and closing the account I am still being billed that charge.
Turned out it did not get removed from the bill.I am now escalating the credit of this charge by sending a complaint to the headquarters address location of: 11 Commerce Road, New Town, CT 06470
Review about: Charter Communications Account.
Reason of review: Poor customer service.
Monetary Loss: $45.
Preferred solution: Price reduction.
I didn't like: Billing practices, Excuses, Lies to sign up.