Charter Communications - Shaky start- but Charter tech house call high quality employee so end product good took while
sorry this was obviously written after od nee on phone numerous times n not helped but tech they sent found my
problem was not just disconnecting mine but packer loss at NID caused by my
poor splicing or cable on to an old comms tie that wasnโt fully sealed/terminated causing TCP/Ip retransmits due to sporadic packet loss at higher speeds- even tho
i was bering successful speeds up to 20mb
w an ethernet direct it wasnโt fixed until tech resolved my primary cable to Net interface so tho Charter caused me to lose faith by not sending my Apple TVs n saying theyโd already arrived in prior shipment when they indeed arenโt sent until 2 days after cable turned on at NID/pole - the tech did fix issues and gave me a new cable modem supporting DOCSIS 3.1 so speed improvement was helped by that but primary failure was physical connection splice that if theyโd sent tech day one wouldnโt have happened but i agreed to do self install so
jake partial blame n prefer you delete this ss itโs not my best moment lol!
Regardless the speed is niow truly 400 mb:sec and thaw refreshing ss itโs way faster than FIOS for price $70
less than their best offer to ten year customer so if nothing else let this prove that VZ likes new customers over old b took chance here w near cord cut but this partial soliton let me keep cable but use Chsrtee app so iโm streaming all my data versus using old set top boxes and that is trade off thatโs wired the price diff so kudos to Charter tech n to their getting competitive speeds so i has a choice as VZ is not kind co. and sticks you to chat for price changes unless youโre a new customer..
toon long time to tick me off enough to do this and painful at first but its all good for now!
Thx n whomever called me pretending to be Charter offering a Saturday at 5am house c call- super funny dude!
Almost gave me a stroke til i realized it was either rogue Charter agent (Friday at 6pm labor day weekend no way anyone calling from Charter - tho shored theyโd real 888number in caller ID) or former FIOS rep. getting a yuk at my expense for paring here - plz remove my number from public web plz!
Iโd advise ppl not to post here based on that call as was prank call!
Reason of review: Good customer service.
Charter Communications Pros: Field technician, Customer service, Internet and telephone service.
Charter Communications Cons: Cable services.
Location: 250 Main St, Groton, MA 01450
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