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1.5

My husband and I buy our cable and internet service from Spectrum, formerly Time Warner Cable. In March, 2017, I called Time Warner Cable/Spectrum to cancel our land line.

That conversation is documented in our account notes. Last week, I opened our Spectrum bill when I was preparing our 2018 budget and found the $20/month for our land on the bill. I called and was told that yes, I did call to cancel the phone. and the call is referenced in the notes on our account.

That makes nine months for which we have paid for service we did not receive. I was told that I should have noticed the error. That is correct, I should have. But we do not feel that the company is without guilt, and responsibility, for their mistake.

We have been customers of Time Warner Cable/Spectrum since 1989 when we moved to Cincinnati. Our monthly bill has been roughly $192/month in recent years, including the charge for our land line. Allowing for price increases of the year, we're talking about roughly $60,000 that we have paid the company. We are 87 and 75 years old respectively and are retired, though I am still working part-time because we need another income source in order to make ends meet.

We do not think it unreasonable to request a refund of the $180 dollars that we overpaid for our service. The two employees with whom I spoke refused this request.

Reason of review: Problems with payment.

Preferred solution: Full refund.

Charter Communications Pros: That they admitted their error.

Charter Communications Cons: That they refused to refund my overpaymet.

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Charter/Spectrum are predators no different than other predators; Rapists and Child Molesters. If there were a rebellion in this country today they'd be hanging on light poles down Main Street right beside the traitors in government and elsewhere. If you tell the truth about these *** on their Fakebook page they block and censor you like the true fascist *** they are.

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