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YES , REPEATEDLY & NOTHING Happened.............Modem Self Destructed & Damaged My Computer' s Ethernet Circuit Through Their Hard Wire Cable .....I took them 10 Days to Replace the box only to then find out it Damaged My Computer........All Equipment was OFF at the time , NO Bad Weather .Tech Admits at time Surge came through Hard Coax Wire...No Internet Connection , No Power..Claims came out & took pictures & Documented everything including replaced Mother Board, wires, Surge & Battery Back up.....

Only to Have Them Make up their own Excuse as to why it's " ACT OF NATURE " ......Their Box is JUNK & They Have NO Protection of any kind on Their Hard Wire To House......This System is FULLY Surge Protected with Battery Backup as well as whole house.....This was PRIOR To Hurricane Irma.....Service Interrupted collectively for a Month Starting Late August 2017......No Emergency Phone ! I read SOME of the 2,000 PLUS Complaints ....

" Box Started Smoking " TV Was OFF ...Tech Says " Well it Didn't Burn Your House Down "..." Internet Intermittent All Hours of the Day "..2000 + Complaints, I already Knew I Wasn't he only one.....

Reason of review: Bad quality.

Monetary Loss: $2500.

Preferred solution: Remedy Situation.

I didn't like: Poor customer service and careless about customer time wasted, False promises, Lack of consumer request, Trying to communicate with rep.

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Anonymous
#1391920

None of this is actually possible unless our ground took over the powers ground which failed and if this happened then it actually saved your house from burning down so yeah it's an electrical issue spectrum sends no power in our cable.

Anonymous
to Anonymous #1391982

You Don't Know What You're Talking About....There Was No Power Surge to the house...The Modem Self Destructed & took out the Ethernet Circuit in My Computer....It Happened One time about 10 years ago when I had a Hard wire phone Line / Which Hurt My Computer....This computer Was off & Surge protected ...It Was Only After The New Modem was installed that I found out My Computer Would Not Connect online Because The Ethernet Circuit Was damaged Through Rectum's Unprotected Hard Wire...

or The Box Simply Self Destructed .......It Figures Rectrum Would post That ........It must have " Been been Act Of Nature " According to YOU ......

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