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2.2

The worst experience in my life. Moved to a little country town, Grants Pass, OR.

The people were very incompetent. Took us 3 weeks of back and forth to get internet service and we are state employees that needed service asap. Promised the world but could not deliver. We showed them where the cables were run from the house to connect but they were insistent that they had to tunnel under the driveway next door.

It was like being in a three ring circus. Finally after many phone calls one intelligent guy came and hooked us up to where we had shown them the first time. And then to accommodate us they gave us $3.26. Lol

They really have the worst customer service when it comes to problems.

Wow! What an experience.

Use anyone else but Specturm/Charter if they don't have a monopoly. Fortunately if you move to the city Spectrum is fine.

Reason of review: Poor customer service.

Charter Communications Cons: Incompetent, False promises.

Location: 9335 Prototype Dr, Reno, NV 89521, USA

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