Charter Communications - Wasted My Time On Support Request
I'll let the transcript of our conversation speak for itself.
Notice that I told her up front that what I wanted, she wasted my time asking for a bunch of verification info, then told me she couldn't do anything anyway.
Whatever policy they have of requiring verification info NO MATTER WHAT you've asked about is absurd and a waste of their time and and mine.
Thank you for choosing Charter Chat Live! A Customer Care representative from General Sales Inquiries will be with you shortly.
You have been connected to DAC Jennifer .
DAC Jennifer : Hello, this is Jennifer with Charter communications, how may I help you today?
Eric Miller: Hi Jennifer. I'm online to look at my bill and am surprised at how expensive it is. Anything you can do for me to keep me from looking at other companies?
DAC Jennifer : I'll be happy to take a look at your account to see what I can do for you.
DAC Jennifer : Do you have your account number available? Or may I have the phone number on the account?
Eric Miller: account XXXXXXXXXXXXXXXXXXX
DAC Jennifer : Thank you. One moment
DAC Jennifer : Can I please verify the security code on your account?
Eric Miller: where can i find that?
DAC Jennifer : you can find on the top of your monthly statements
Eric Miller: XXXX
DAC Jennifer : Thank you.
DAC Jennifer : One moment. Let me take a look at your account
DAC Jennifer : Are you interested in getting any new services?
Eric Miller: we only use the internet
DAC Jennifer : I would be happy to assist you in ensuring that you are getting the Best Value for your Money. You have reached our Sales Department and I have access to Upgrade your current services. If you would like to downgrade, disconnect, or try to lower your current rate for your Services, please contact our Customer Care Department at 1-888-438-2427.
Eric Miller: thanks for wasting my time.
DAC Jennifer : Thank you for choosing Charter Communications. Answers to
frequently asked questions and self help options can be found by
looking in the "Customer Help" menu at www.charter.com. If you
have further questions, please chat back with us again. Our chat
support is available from 7 AM through 1:30 AM central time.
Have a great day Eric!
Review about: Charter Communications Phone Service.