I discontinued Charter Cable Internet service because of continuous down time, billing for service call because I called when service was interrupted, LOUSY, nonexisting, customer service, etc. I had just paid my monthly bill (in advance, as required) and ended up with a $44.33 credit.
After 4 phone calls and a complaint with BBB, Charter tells me I have a $12.33 credit because the deducted $30 for a modem (which I purchased from the local Charter office for $70.00 to avoid rental charges). I told them I owned the equipment and asked why they didn't charge me for rental if it was theirs and asked them to identify THEIR equip with Serial Number. After several minutes silence, Melanie said she would have to call me back. If you need to call Charter, call their Corp.
HQ at 888-266-7618 instead of the number they ask you to call. It wont help but at least they speak English you can understand
Product or Service Mentioned: Charter Communications Internet Service.
Monetary Loss: $44.